ComplaintsforRon Tirapelli Ford, Inc.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Incident Date: 10/31/23. Ron Tirapelli Ford confirmed through written and spoken language that they could match a competitor's, *********** out of ********, **, interest rate as long as I came to them with my business. I worked directly with Sales Representative, ***************************, who messaged me and spoke with me, and provided exact numbers for the vehicle transaction. Furthermore, **************** assured me that the interest rate would be matched if I brought my business to them. Once I showed up in person there was no such interest rate or even an attempt to match the offer, and instead they attempted to discredit the competitor. Even though I had completed an online credit application with ***********, **************** requested that I complete a second online application which was approved; however, when I showed up in person they claimed that **** was experiencing technical difficulties and I would be required to submit another application. After submitting the second application in good faith another Sales Representative, *******************, brought us the terrible news that they could not come close to the price or interest rate that **************** had previously assured us. Upon checking my credit It was apparent that Tirapelli **** submitted not one or two, but three hard inquiries on my credit. Their false assurances and unapproved hard credit inquiries are entirely unprofessional and need to be corrected. I did reach out to **************** regarding my concerns, and again she attempted to discredit the competitor and dismissed my concerns. I completed ********** application which was supposedly lost to technical difficulties, and then I completed an in-person application all in good faith based on **************** assurances and provided information. Now I'm here with three hard inquiries that are affecting my credit score and nothing to show for it. Ron Tirapelli Ford does dishonest business and they refuse to share responsibility and remove these frivolous hard credit inquiries.

  Business response

  10/31/2023

  **********************,

  I appologize for the confusion, i have recehd out for calrifiaction of what hjappened and not heard back form you. Please give me a call ************ i will be in traing Nov 1-6 then back in the office on the 6th. we ustilize the the *********** Auto 06/08 ************* which is commonly misunderstood. The Auto 06/08 applicaition will show on applicaiton like credit ***** and life lock like individual credit pulls but as long as they are within 72 hours of each other they only affect the score as one credit pull. You are welcome to contact *********** for verifiaction. As for the rate i show we had a rate of ****% which is in the 6-7 percent range you reference. please feel free to give me a call to discuss

   

  *******************

  General Manager

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There is an issue with parts that effect the trans. I have had the truck for only 30 days when this started. I was told by management and the sales team Manager : ******* and Sales person ******* that they would they would handle the issue. They had the service team run an diagnostic on the truck and found the issues themselves but only will fix it if I pay them a $1000.00. There stories have changed about fixing the issue. ******* and ******* stated they would help because I only had the truck for 30 days I only paid one note on the truck. I spoke with more than one manager. I also spoke to ***** the used car manager, who also said they would help but started changing there stories and they also said they would take the truck back.

  Business response

  06/12/2023

  Devon,

  We appologize for your situation, that is why we paid to diagnose the problem for you. as you stated in your complaint the problem start after 30 days of ownership on a ******* mile 2014 F-150. Once diagnosed we determined that the concern definetaley was not a concern when the vehicle was sold, as it is an electrical componenet that has a fault in the circuit. once we determined it was not present at delivery nor present at the end of the 15 day warranty we offered you to repair the vehcle for a discounted price of $1275. Unfortunately this is the best we can offer to you at this time. Please let me know if you would like me to schedule the repair for you.

   

  *******************

  ************

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We brought our car in for service prior to our warranty expiring (about **** miles away) for a known issue with our **** car. They had the car for a week and of course it never did it when they were driving it. They tell us to pick it and bring it back if it starts again. Well of course it did it again just after the ******* mile mark * sure seems like a temporary fix was put in place to get us to the ******* miles. ************* could do the right thing, they could honor the faulty workmanship that is a known issue with my car, they could honor the fact that we brought our car in for this exact issue prior to the warranty expiring but they are not * they arent doing a thing. Well they will not be getting our money for this repair and they will not be getting our business in the future * unfortunate since we have bought 3 cars from them and are currently in the market for a third car for our family.

  Business response

  04/24/2023

  *****************,

  I would like to appologize for your situation and let you know we will do everything we can to help you with the repair. In your case the vehicle was brought to us in October of 2022 and we drove the vehicle and could not vefiy the corcern at that time. It has been 6 months and over ********** and it has now set a code in the computer that has identified an internal concern that was not in the computer system back iin October, at this time we have alsready reacyou contact **** directly and see if you can push the claim any further as they like to hear from the consumer on these cases. I do want you to know there was no repair done to the vehicle back in October so there is nothing that we did that was a "temporary fix". Unfortunately ****'s extended warranty you purchased clearly ends at ****** miles. please feel free ot reach on with any questions i would be happy to try to help.  *** ************ 

  Customer response

  04/25/2023

   
  Complaint: 19976783
  
  I am rejecting this response because: you are correct we did bring it in and you had it a week and surprisingly it didnt do it at all. You reset something in the programming and it did not do it upon getting it back until the warranty had expired - seems very suspicious. Not sure why you are saying that it is reading something different now. The problems we are having with the car is the exact same so how can your system be reading something different - again very suspicious on your park. We have brought our car back upon having the issue again (which we were told by one of your employees) is a know issue with our model. You have once again done a reset which is a temporary fix. In addition are not honoring your poor workmanship or the fact that this exact issue that began prior to warranty expiring is still happening. 
  
  Sincerely,

  
  
  ***********************

  Business response

  05/08/2023

  **************** as we spoke about on the phone we have never had it happen during either visit and you have only had it happen a ffew times over the last 20K mies. we did reach out to **** for assistance and have secured $2000 of help with the repair. i woulkd be willing to run the codes ont he transmissiion again if you would like to see if therte is any currently.

   

   

  Customer response

  05/08/2023

   
  Complaint: 19976783
  
  I am rejecting this response because:
  
  Ford is still not taking full responsibility for their poor workmanship and trying to put an insulting bandaid on a large problem. 
  

  I will be taking my business elsewhere. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been in the **** for a very long time for a ******** Maverick Looking upon Aoutotrade I saw that this dealership had in fact a **** maverick for $23.905 which is its msrp. As soon as I call the dealer I ask if they have the truck available and he assures me he did When I ask for the price he says ****** I asked why it was avertised at ****** he said thats the msrp. If I wanted at msrp I should of order one I understand theres a car shortage and they dont want to sell a vehicle at msrp If thats the case you should advertise that it is, then say you a fair and fun dealership

  Business response

  10/24/2022

  We appreciat the concern and the advertised price on our website shows that pricing will be set by dealer at current market value. The current environment does not allow us to advertise at our sale price but MSRP so customers can compare equipment, and know they are looking at two similar vehicles. Pricing changes so frequenetly  in current market conditions that it is impossible to price vehicles at transaction price.

• Initial Complaint

  07/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 17th 2022 I had my car towed to them because my waterpump went out and during that time I was working with a guy named **** and he tells me my battery was bad so I tell him I don't want the battery because I had one and I didn't have a problem with my battery when my car came there so what they do they put my old battery back in my car and parked my car on the side of the building dead I was very upset about that.. Then on June 22nd I dropped my car off to the same dealership and started working with a guy named **** because this time my car wouldn't go over 20mph so I figured it was a transmission problem so my warranty could fix the problem so on June 24th **** calls me and tells me he says ***** we hooked your car up to a machine and it says your timing vacuum was bad and which that was the reason for my car to do what it was doing and that my warranty didn't cover that so I ask how much will it cost me he tells me ****** so I said ok are you sure that's the problem he says yes then he calls me on July 7th and tells me he put a new vacuum on but then tells me that he test drove my car and it was still doing the same thing it was doing when I dropped it off so come to find it out it wasn't even my vacuum he said it was oil in my turbo part in my car now I have to pay $871.98 just to get my car back which I don't see that's fair

  Business response

  07/22/2022

  Addressing the customers complaint for the $871.98 ****:

  $159.99 was to diagnose a problem with the Heated Seat that the customer did not want to fix and not covered under his warranty
  

  $10**** Deductible for warranty covered repairs for the replacement of a Failed Turbo Charger that was contributing to the drivability problems.
  

  $611.92 For Diagnose and replace Engine Vacuum Pump that the vehicle computer saw an issue with and was not covered under warranty and also contributed to the drivability issue. (Customer OK'd repairs before they were preformed)
  

  $    **** Charge for the Loaner vehicle that we supplied while repairs were performed

  -----------

  $871.91 due to pick up vehicle   All repairs were performed and the vehicle was picked up and is driving fine now.

   

  Vehicle was ready to be picked up on 7/7/22 and was picked up on 7/22/22.  Customer was not charged for the ********************* for the 15 additional days of the Loaner vehicle that customer was using until he picked up his vehicle after it was done.

   

  All repairs were needed to get the vehicle running properly and warranty paid the bulk of the ****.  We are sorry the warranty did not cover the whole expense, we recommend that the customer purchases the ******* care warranty next time to have the heated seat and the vacuum pump covered if a issue similarly ever should arise.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩