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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had paid $150 to chaperone on a field trip at my sons school on April 14, 2022 however on March 17, ********************************************************************************************************* the field trip anymore. I reached out to the travel company and she stated even in an emergency she wasnt going to refund me my money because it was less than 60 days which I think is unreasonable giving it was for an emergency.
Business response
05/03/2022
Good morning,
We are very sorry to hear about the incident on March 17th that prevented ****************** from traveling on her child's student tour. I am sorry the four weeks leading up to the tour did not provide enough time for her elbow to heal and to travel to Springfield on the bus tour. When we plan for group travel, we do have a final payment deadline at 60 days prior to the tour. Any cancellations after that point will result in no refund according to our Tour Terms and Conditions form which was agreed to by ******************. See attachments. Once we receive final payment for our tours we have to reserve and guarantee each participants spot on the tour, which requires non-refundable payments to suppliers. Her cancellation occurred less than 30 days prior to the departure date. We had over 220 tour participants scheduled for that day. In addition to ****************** not being able to attend, we had numerous other participants cancel the morning of the tour for various reasons. Unfortunately, they were not provided refunds either. Again, we are sorry we are unable to provide a refund and wish ****************** a speedy recovery.
Customer response
05/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that even though this resolution is not satisfactory to me, I will drop my complaint.
Sincerely,
*****************************Initial Complaint
05/07/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Last year, I booked a 7th grade trip for my son to DC through Hemisphere travel through his school. The trip was cancelled due to COVID. A portion of the parent's money was refunded. But, we were issued gift cards for Southwest Airline in lieu of a refund. My son is graduating so I decided to take him to Dallas with the gift card. I just tried to use the gift card and found that the funds were depleted. When I contacted Southwest Airlines, I found out that the general manager, Bradley Rosenbaum, of Hemisphere Travel used the funds for his own travel on April 20, 2021. That's plain stealing!!!!Business response
05/08/2021
We have reached out to the client via email and offered a refund of the travel voucher since it was used in error.Customer response
05/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15449104, and find that this resolution is satisfactory to me.
Sincerely,
**** *************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.