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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The transaction was back in May 19,2023. The salesman came to my house. I asked him if they could install my fence without my back neighbor's fence to connect with ours. The gentleman said that if we do wood, they would have to connect my fence with my neighbor's fence and I asked him how could we avoid that. He said that if we did vinyl, we could close it out without having to use his wood side as a connector. That I would have my own vinyl fence on all 3 sides, back vinyl, left and right vinyl. I agreed to do that for ****. The day of the installation (Wednesday 9) they connected my vinyl fence with my neighbor's wood fence. I called and asked, what was going on. They said that they did what was in the contract and the graphic and that's I agreed upon. I told them that that wasn't what I agreed on and that the salesman did a poor job on making the drawings and explaining thoroughly. Then I spoke with a neighbor that is supposed to work with them. I learned that her fence will start from the garage, while mine starts from the back of the house. He wants to charge me 10,3700 total and he charged ****** total. She will have more fence space than I will and is paying less. I wrote an email asking about that and all he mentioned is that his price was fair. He also wrote that he was disappointed that I was ruining his good name in the internet and if I wanted to get my way this was the wrong way to do it. they tried calling me and I said that I wanted to communicate via email. Still to this day.Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Northwest Cedar Fence installed a fence at my residence 6/2021. My representative was ********************* he secured the permit and the specifications from the ********************* and installed the fence. **** informed me that he had installed thousands of fences in **********. A month later the ********************* informed me that the fence needed adjustments to the width and height. I notified **** and he promised me that he would take care of his mistakes. In May/2022 he arrived at my residence with samples of the corrections that he would make and to date it has not been done. The past several weeks I have called the office and spoke with *********************** and left a message on ****'s voice mail about the new contract to which he has yet to reply.
Business response
03/01/2023
See AttachedInitial Complaint
08/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company promised to return our deposit of $4000. They have not done this. I have received no responses to voicemails or messages left at the office. Original date of service was 4-2-22.Initial Complaint
08/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a fence from Northwest Fence in April 2021 and told it would be at approximately ***** weeks before it came in. Then in June 2021 I received a call that the fence I ordered was discontinued and could no longer be delivered. I asked for a refund on my deposit since the fence I ordered could no longer be fulfilled. I was informed in late June/early July that I would receive the refund in 2 installments, but to date have only received 1/2 of the deposit. Every time I call for a status update I am told only the owner can help and that he is not in the office but will be give a note that I called. I have received no callback from the owner.Business response
03/01/2023
See Attached
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.