Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Pet Insurance

PTZ Insurance Agency, Ltd.

About

About This Business

24Petwatch provides pet protection and lost pet services, including microchip registration and a lost pet database. The company assists clients with reuniting missing pets through its database and collaboration with shelters, rescues, and clinics.

BBB Accredited Since: 7/1/2004

Years in Business: 24

Products and Services

This company offers pet insurance, microchip data registry and management software for shelters, and electronic claims processing software for clinics.

Business Details

BBB File Opened:
12/24/2001
Business Started:
5/1/2001
Business Started Locally:
5/1/2001
Business Incorporated:
2/26/2001
Type of Entity:
Corporation
Alternate Names:
PTZ Pet Insurance
Pumpkin Wellness Club
Related Businesses:
Figo Pet Insurance, LLC
Business Management:
Ms. Joanna Prado, Insurance Services Specialist
Mr. Lukasz Bartoszek, Manager, Customer Success and Administration
Ms. Nicole Bennett-Smith, President

Additional Contact Information

Principal Contacts
Mr. Lukasz Bartoszek, Manager, Customer Success and Administration
Customer Contacts
Ms. Patrice Karwowski, Vice President, Call Center Sales
Additional Websites
yellowpages.com/rolling-m...

Additional Information

Latest Reviews

  • Kimberly T

    "I have been waiting for 3.5 months to receive my reimbursement check that was supposed to have been mailed on 9/24." ... Read full review

  • Erika P

    "Im not giving 1 star because theres not option for 0 stars , this insurance is the nightmare of any customer, I submitted the medical records of my dog and theres been 3 months of waiting time to get an answer an always when I call this people are lying to me saying that someone is already reviewing the case and now after three months are saying that they are missing medical records when they already had them. Dont trust this insurance, dont waste your time and money with them." ... Read full review

  • Sue F.

    "I called to change the registration of the chip for a pet I recently adopted. I was told by the representative that I had to pay either a yearly or lifetime membership in order to complete the registration and get a temporary login code to access my account." ... Read full review

View all Reviews

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.