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          Jones Natural Chews has 1 locations, listed below.

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            Business ProfileforJones Natural Chews

            Wholesale Pet Foods
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/1/2013

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Jones Natural Chews Co is a wholesale pet foods manufacturer which sells natural dog treats. This company creates dog treats out of natural animal products and has dog treats and chews for all sizes of dogs and all types of 'chewers'. The products are tested out on dogs of all types of breeds and sizes are care carefully tested for quality control, including the elimination of moisture and bacteria to allow them to be safely handled and used for dogs. Products include beef knuckles, lamb products, pork products, jerky and sausage, chicken products, pig knee caps, and variety packs that have different selections of animal products. Their website includes a page that assists dog owners in selecting the right product for the size and type of dog they own. 

            Business Details

            BBB File Opened:
            3/21/2003
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Started Locally:
            1/1/1992
            Business Incorporated:
            1/4/1996
            Accredited Since:
            9/1/2013
            Type of Entity:
            Corporation
            Alternate Business Name
            • Jones Naturals, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Laura Jones, President
            Contact Information

            Principal

            • Ms. Laura Jones, President

            Customer Contact

            • Ms. Laura Jones, President
            Additional Contact Information

            Fax Numbers

            • (815) 874-6935
              Primary Fax

            Website Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Purchased 2 rib bones a center bone and a pig knuckle. My Mini ********** Shepherd chewed on the pig knuckle and started vomiting. There were dime size pieces ranging from 1/8" to 1/4" and shards of bone. There was nothing left of the pig knuckle. She continued to vomit the night and no less than 12 times the next day. Each time, there were less and less bone pieces. I notified the store the next morning and they had never heard of it. The next day, Monday I took her to the vet. She had x-rays and blood work. Her platelets were low and red cells were low. She had pieces of bone still in her stomach and intestines. She was given 2 injections and a prescription and I was given a date if the following week to bring her back for a re-exam. If her blood count was still low, she was facing a blood transfusion. Her blood work was back to normal. I notified the store manager and his comment was ,'I don't know what to say ". That was it. Jones Natural contacted me, asked for copies of the 2 bills and vet notes, which I gave them. I received an email stating that since the vet notes didn't mention salmonella poison, they would offer $300, on a $600 vet bill. I sent a return email, stating that salmonella poison doesn't happen that fast. The label on the product stated it was for a small dog which I believe that these bone pieces would have lodged in a small dog's throat. The offer was unacceptable because I wouldn't have taken my dog to the vet if not for this bone
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Roseann W

            01/20/2022

            I bought an ******** made 7" center bone for my dog (because I thought would be safe & trusted an ******** made product) ***** chewed on the bone for several hours in my presence. He didn't eat dinner that night and I was awaken at 3 am with him gagging, choking & vomiting non-stop. Brought him to an emergency clinic where it cost me ******* dollars trying to determine what caused and how to fix. The vets conclusion in writing was "MINERAL DEBRIS WITHIN *************** IS CONSISTENT WITH RECENT BONE INGESTON"I notified the company September 15, 2021 and sent all the receipts and reports asking for help with this enormous vet ****. At first I felt confident that they were going to do the right thing and stand behind their product. Now after 4 months all I have received is the run around and they are just hoping I will go away. I am very disappointed in this company and they are obviously not standing by their safety standards posted on their website.

            Jones Natural Chews Response

            01/24/2022

            We have been in communication with her. We conducted an investigation with the vet, but had trouble getting any feedback from them. ******* was going to provide additional information from the vet, which we did not receive. We have offered a settlement already on this matter.

            Jones Natural Chews Response

            01/24/2022

            We have been in communication with her. We conducted an investigation with the vet, but had trouble getting any feedback from them. The customer was going to provide additional information from the vet, which we did not receive. Yes the vet notes stated mineral debris within the stomach and colon are consistent with recent bone ingestion, but the notes do not indicate that the dog's sickness was caused by the bone ingestion. We believe in our products and do stand by them. But we do require some proof as well. We have not given the customer the run around, we have communicated with her promptly and have been waiting on vet notes from her.

            Local BBB

            BBB of Chicago & Northern Illinois

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