Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner in *******. I purchased a used engine from Rock City Auto Parts in ********, ******** about 2.5 hours from my location.On April 28, 2025, I left my credit card information with the owner, *****, to hold and pull the engine. My card was charged $1,002.11, which included the cost of the part, tax, and a credit card processing fee.A few days later, I traveled to the business to pick up the part. At that time, I paid $924.38 in cash, and ***** told me the credit card charge would be refunded. He said he had my card number saved in his system and did not need to swipe the card to issue the refund.After a week had passed and I still hadn't seen a refund, I contacted ***** again. He claimed the refund had been processed. I called my bank to check no refund was pending. I followed up with ***** again, and during that call, he realized that a refund had been accidentally issued to another customer with a similar transaction from the same day.He told me he would contact that customer to resolve the mistake and issue my refund. However, after that conversation, he stopped answering my calls. I have made multiple attempts to follow up, but he has not responded.I filed a dispute with my bank (***), but my claim was denied because the merchant did not respond to their inquiries.I am requesting assistance in recovering the $1,002.11 credit card charge, which should have been refunded after I paid in cash.

  Business Response

  Date: 06/05/2025

  I am a small business owner in *******. I purchased a used engine from Rock City Auto Parts in ********, ******** about 2.5 hours from my location. On April 28, 2025, I left my credit card information with the owner, *****, to hold and pull the engine. My card was charged $1,002.11, which included the cost of the part, tax, and a credit card processing fee. A few days later, I traveled to the business to pick up the part. At that time, I paid $924.38 in cash, and ***** told me the credit card charge would be refunded. He said he had my card number saved in his system and did not need to swipe the card to issue the refund. After a week had passed and I still hadn't seen a refund, I contacted ***** again. He claimed the refund had been processed. I called my bank to check no refund was pending. I followed up with ***** again, and during that call, he realized that a refund had been accidentally issued to another customer with a similar transaction from the same day. He told me he would contact that customer to resolve the mistake and issue my refund. However, after that conversation, he stopped answering my calls. I have made multiple attempts to follow up, but he has not responded. I filed a dispute with my bank (***), but my claim was denied because the merchant did not respond to their inquiries. I am requesting assistance in recovering the $1,002.11 credit card charge, which should have been refunded after I paid in cash.

   

   CUSTOMER PURCHASED ENGINE OVERTHE PHONE FOR PICK UP - THEN THE CUSTOMER SWITCHED PAYMENT WHEN THEY PICKED IT UP - THEN THE CUSTOMER STOPPEDE PAYMENT AFTER WE WROTE  ACREDIT TO THE CREDIT CARD . 

  CUSTOMER ASKING FOR REFUND THE PART HAS THE WARRANTY LISTED ON THE CONTRACT INVOICE - AS OF 6 5 25 CUSTOMER HAS NOT RETURNED ANYTHING TO US AT ALL - THANK YOU 

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23414147
  
  I am rejecting this response because: Amount of $1,002.11 was charged and debited from my account as shown in my attachments. At the time of pick-up invoice was reviewed and amount of part of incorrect. Used Engine was posted on ************ for $850 which is shown on my invoice. Payment at the time of pickup was switched to cash for the corrected balance of $924.38 (Part $850 + Tax $74.38 = $924.38) as shown on my invoice. Amount of $1,002.11 should have been refunded. Owner admitted to refunding the wrong card to another similar purchase that day. 
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 06/13/2025

  We are not sure of someone's card we only show the payment for the merchandise on the credit card that you stopped payment on and kept the merchandise. 

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED A ENGINE FOR 2003 DODGE 1500 VIN ***************** 5.9 THIS ENGINE DOE S NOT FIT MY TRUCK. I CALLED AND WAS TOLD YOU WERE SENDING ME RIGHT ENGINE. NEVER RECEIVED THE ENGINE. CALLED BACK GIVEN A TRACKING NUMBER THAT WAS INCORRECT. BEEN TRYING TO CALL BUT CANT GET AHOLD OF ANNYONE ABOUT THIS PROBLEM. JUST GET ANSWERING LEFT MESSAGE WITH NO RESPONSE ALSO TEXTED I WOULD LIKE RIGHT ENGINE OR GET MY MONEY BACK $1065.63 SO I CAN FIND THE ONE THAT FITS THIS TRUCK ALSO SENT LETTER TO THEM WRONG ENGINE WAS DELIEVED 4/1/25

  Business Response

  Date: 05/12/2025

   

   ALL OF OUR PARTS ARE SOLD WITH WARRANTY STATED ON THE INVOICE. WE SHOW THE **** AS DELIVERIED. 

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23309499
  
  I am rejecting this response because: the motor they sent me does not fit my 2003 dodge truck 5.9 vin 1d7hu16zx3s101710 I would a refund and pick up wrong motor
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/20/2025

  The engine was sent and received. 

   As we agree. The engine was sold with the listed warranty on the invoice. The engine would need to be returned  before the written warranty or exchanged .

   

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine from this salvage yard on 3/26, we were told there was a 90 day warranty. It was delivered 4/8, 4/13 the engine was discovered to be a bad engine. 4/14 we spoke with the company, sent videos and pictures of what was wrong with the engine, they said theyd send a different one. On 4/21 we still hadnt gotten an engine or tracking number. Tried reaching out, theyve blocked the mechanics number and wont respond to any calls or emails.

  Business Response

  Date: 05/01/2025

  HELLO - WE HAVE SOLD MANY ENGINES AND OUR PARTS DO HAVE A WARRANTY LISTED ON THE INVOICE OF WHAT IS COVERED AND NOT COVERED - WE HAVE NOT BLOCKED ANYONE AT ALL - WE HAVE RETURNED  ANY VOICE MAILS - THANK YOU 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23262688
  
  I am rejecting this response because video and picture proof was sent to the requested number showing what was wrong with the engine, the mechanic was told by someone at the business that a new one would be sent and since then we havent gotten a response to any texts, voicemails or emails. We tried to contact the main business line, the phone numbers we were given to submit the proof and the email we got shipping updates from.  
  
  ****** ******

  Business Response

  Date: 05/05/2025

  HELLO - WE ARE NOT SURE ABOUT A VIDEO - BUT WE DID SEND ONE WITH A WARRANTY - AND IT WAS RECIEVED AD SIGNED FOR- THANK YOU 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23262688
  
  I am rejecting this response because:
  As of today we have not received a call back regarding upholding the warranty for the engine. Pictures/videos of the faulty engine were sent to an 8274 number around April 14th  and nothing has been heard back since. 
  

  Business Response

  Date: 05/08/2025

   

    OUR WARRANTY INFORMATION IS LISTED ON THE INVOICE PROVIDED WITH THE PART BEING SOLD. THIS PART WAS SOLD WITH A 30DAY PART ONLY WARRANTY 

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23262688
  
  We were never given the invoice, just the shipping label. And we reached out well before 30 days without ever getting a response. Even as of today we havent received a phone call back. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They forged my name three times on receipts stating I pick up the part. I went there and the part was not ready. I asked for a refund. They printed me a credit return on a slip of paper. later they canceled the credit return to my bank. I called many times trying to get a refund. To the point that they now just hang up and then will not answer the phone. My bank called them and they lied telling them I picked up the part. I never signed anything. I never received any part from ******** look online and there are many cases of the same complaint or worse. This company is stealing. I am not the only one. I could not load all the forged documents. Doc 6 is my real signature. there are two documents with forged signature that are too big to load

  Business Response

  Date: 04/25/2025

  WE SHOW THAT THE ORDER WAS PLACED AND THE **** WAS PICKED UP - THANK YOU 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and purchased a engine on 2/10/25 that the business had online that said it was a good running engine waited 4 days they said It was ready for pickup went and picked it up (2 hour drive one way to the business). Got home and the engine was full of rust internally, called them emailed them pictures on 2/14/25 and they told me that they had another engine for me to exchange it with. They called Monday 2/17/25 and said it was ready for pickup. I went down (2 hours one way again) on 2/18/25 and exchanged the engine and they wouldn't refund me any money for my time or anything besides a little gas money 75 dollars. I get the engine home and getting it ready to install and the second engine is not the same and is not interchangeable with my vehicle I had to do many modifications to make it work with my sensors for the vehicle. I have lost out on about 500 dollars with this transaction via time and parts. I called them again to inquire about a partial refund for my time and having to modify the engine (tools and parts) and they will not respond to me now.

  Business Response

  Date: 03/06/2025

  HELLO WE DID SELL **** AN ENGINE - WE DID TAKE THE ORDER AND TOLD **** WE NEEDED TIME TO GET IT READY AS IT WAS NOT READY WHEN HE CALLED - THE ENGINE WE SOLD HIM WAS TESTED AND WAS A GOOD RUNNING ENGINE - **** CALLED AND WAS HAVING AN ISSUE WITH THE ENGINE WE HAS SOLD HIM - I TOLD **** THAT I CAN GIVE A FULL REFUND IF HE WANTED TO RETURN THE ENGINE OR IF HE WANTED TO EXCAHNGE THE ENGINE FOR A DIFFERNET ONE WE CAN DO THAT IF HE WANTED - **** TOLD ME THAT HE WANTED TO EXCAHNGE THE ENGINE AND DID NOT WANT A REFUND- WE EXCAHNGED THE ENGINE FOR **** AND WE EVEN GAVE HIM ***** CREDIT  WHICH WE DID NOT HAVE TO DO BUT WE DID ANYWAYS - WE DO WARRANTY THE ENGINE AS THE ENGINE HAS A PART WARANTY AS NO LABOR IS COVERED. WE HAVE RESPONDED TO ALL ***** CALLS OR MESSAGES - WE DO WARRANTY THE ENGINE WE DO NOT WARRANTY ANY ACCESSORIES BRACKETS SENSORS SEALS GASKETS ETS AS STATED ON HIS INVOICE.  IF **** CALLS HERE WE WOULD LADLY SPEAK WITH HIM AS HE HAS A FAMILY MEMBER THAT ALSO HAS BEEN ORDERING FROM US FOR SOME TIME NOW THAT HE HAS BEEN PICKING UP THE PARTS AS ELL. 

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing a formal complaint against Rock City Auto Parts due to their failure to process a refund after I was incorrectly charged for an order of a used transmission for a 2011 **** Escape.On Nov 14, I placed an order for the product, but after reviewing the transaction, I discovered that I had been charged incorrectly. I immediately contacted the vendor multiple times via both phone and email to request the cancellation of my order and a full refund. Despite these repeated attempts to reach the company, I have not received any response nor has my refund been ************ has been 5 days since my initial attempt to resolve this issue, and I am now seeking assistance through the BBB to escalate this matter and ensure that I receive the refund I am entitled to. I would appreciate your prompt intervention to facilitate a resolution and prevent further escalation of this matter.Sincerely, ******* ******

  Business Response

  Date: 11/19/2024

   

   

    HELLO - WE DO NOT HAVE ANY ORDER FOR THIS PERSON FOR THAT AMOUNT ON THAT DATE ? THE ONLY ORDERS WE HAVE FOR THIS AMOUNT  IS FOR A DIFFERENT CUSTOMER THAT HAS VERIFIED THE ORDER AND HAS PAID FOR SHIPPING AND THE PART TO BE SENT TO THE INSTALLATION SHOP. IS IT POSSOBLY THIS PERSON HAS THE WRONG LOCATION? THANK YOU 

  Customer Answer

  Date: 11/20/2024

  look at the picture of the amount they charged me

  Business Response

  Date: 11/22/2024

   

   

   HELLO - THE ORDER IS NOT FOR ******* ****** - WE HAVE NO ORDER FOR A ******* ****** AT ALL ?  

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22571496
  
  I am rejecting this response because: ******* ****** is an employee of *************** and order was given for on behalf of her as she handles this . order department the card was given for payment on which they charged the wrong amount was of the owner of ***************. Look at the picture attached of the work order sent to the seller. They are lying clearly of not having the order. The name on the card was **** ******.  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/26/2024

  Hello . The only we orders we have for that amount are not in the name od complaint person. Also we have confirmed that all orders for that amount in the last 60 days have been ordered and received wirh the purchasing customer. Thank you

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22571496
  
  I am rejecting this response because: Do you not see the email communication the order was for 2011 **** Escape : Transmission 

  Price : $500(incl. Tax)
  

  They charged us $815 and said it could have been a mistake and they will refund the extra charged amount but after that they started avoiding our emails and calls.

  I want our money back

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/27/2024

  HELLO - WE HAVE NOT STOPPED RESPONDING TO ANY ONE AT ALL. I THINK YOU MIGHT HAVE THE WRONG PLACE. PLEASE PROVIDE INFORMATION FOR THE ORDER SINCE WE HAVE NO ORDER FOR YOU OR THIS AMOUNT THAT HAS NOT BEEN CONFIRMED. 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22571496
  
  I am rejecting this response because: enough of this you guys need to come clean 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an engine on **** motor from and auto part company in ******** ******** and I was in contact with the seller and they kept just giving me a run around making me think the order was on its way to my mechanic and it didnt show the day that the man said it would or that the tracking read. So I decided to call the company they used for the delivery of the engine and they said that the seller had them bring the engine to him. I tried contacting them again and he told me my mechanic was basically lying and its there at his shop. I know my mechanic isnt lying because the delivery company verified where they delivered it to.

  Business Response

  Date: 10/02/2024

  I ordered an engine on **** motor from and auto part company in ***************** and I was in contact with the seller and they kept just giving me a run around making me think the order was on its way to my mechanic and it didnt show the day that the man said it would or that the tracking read. So I decided to call the company they used for the delivery of the engine and they said that the seller had them bring the engine to him. I tried contacting them again and he told me my mechanic was basically lying and its there at his shop. I know my mechanic isnt lying because the delivery company verified where they delivered it to

  Hello - the engine was sold to you from **** not from us as you paid **** and obviously so any issue you have you need to go contact them. We did follow **** policy and we did submit and send everything as we were supposed to. 

   Thank You 

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22362999
  
  I am rejecting this response because:
  This was never resolved no one is contacting me and I still have yet to received my refund from the item that I purchased and it never came.
  
  Thank you
  Sincerely,
  
  ******* *****

  Business Response

  Date: 11/01/2024

   

   Hello 

    We have sold this item on **** as **** collected funds and **** collected taxes and ebays rules were all followed for this transaction. **** is who you need to contact for this matter. 

     Thank You 

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22362999
  
  I am rejecting this response because:
  **** has told me to contact ******** auto so that the funds can be returned back to my account. At this point Im still getting the run around.

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there !my name is ************************* I hope you can help me with this I bought a used transmission for a 2007 **** fusion from ***** at the counter paid cash initially it was on e bay . after I installed it I found it was bad when I drove it found it was slipping and was not shifting properly by the way my original transmission had no reverse I had no issue going forward so I called them right away to arrange for a replacement at first they said they were waiting for one at the auction but then they said it was also bad that was a month ago now every time I call they say they ll call me back its been two months now since the purchase they have never tried to reach me . zero accountability on their end by the way Im an ase certified technician this is how I earn a living fixing cars I was looking at other reviews on ****** and I m no the only one they have sold em bad parts thank you at this point Idon t even want to deal with them no more I feel dismissed everytime I call

  Business Response

  Date: 09/12/2024

   

   ***** - we have spoke with you many times - we did tell you we  can exchange the transmission as you know that is exactly what we told you also that is what is on your invoice-  our warranty is exchange only as on the contract invoice that you new obviously - we do understand that parts sometimes go bad or can even be installed faulty by anyone including certified mechanics and that is why we offer the exchange  - when you say you have not been in touch with us that is not true as we have spoken with you many times - as for the negative review you left us on ****** we do understand that even though you new the warranty before you purchased it and agreed to it that you know do not - we also looked up the dealership you work at and it seams they to have many many bad reviews about the service department that you claim to work in - thank you 

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to purchase an engine for my vehicle and I called Rock City Auto Parts located in ******** at 940AM on August 14 2024. I made the purchase over the phone, they asked to send an Identification via text to a different number along with a picture of both sides of credit card. The purchase was completed and a delivery fee was also charged because they would be delivering engine to a mechanic that would be installing the engine, (which is located in ***********, **.) Rock City Auto Parts stated engine would be delivered in two days. I did not receive any email confirmation , order number, or tracking information for my order. I called back a few days later and asked for status of the delivery and they stated it would be delivered on a Tuesday. The delivery never happened and was supposedly delivered a different day than the day they had mentioned, but my mechanic was not in the shop and was not able to sign off on the delivery of the engine. Finally when I spoke to Rock City Auto Part, then sent a picture of the tracking number for delivery service. This is a huge inconvenience because I need a vehicle to get back and forth from work. The engine was sent back and Rock City Auto Parts has not refunded me the amount I had paid for engine. They stated I have to pay an additional 300+ for the delivery service because they had to send the engine back to their shop. I told them I am not paying until I receive my refund. Im not sure why they cant just deduct that fee from the amount that was charged on the card.

  Business Response

  Date: 08/30/2024

   

    on 8 14 2024 ********* ******* purchased an engine to be shipped to the mechanic shop. if paying with a credit card the cost of the  engine was ******* and if they were not picking it up the shipping for the engine would be ******. we told them that when the engine leaves the shipping takes 2-3 working days not including weekends or holidays. the engine was shipped within the time frame we told them as again we said we need to pull it from the car and then we would send it 2days to get it out and 2-3 days after it leaves  . we do not deliver the options were to pick it up or they could to have it  shipped,  we also told them that if they did not come into our store and pay for it in person so we could swipe there credit card and check there id that they would need to provide the credit card and matching id or we could not take the order. they said they wanted to send the id and arrange for the engine to be shipped. they called us asking if they could return the engine because they purchased another engine elsewhere is exactly is what i was told and i said yes you can return the engine but you will need to pay the shipping on the engine. they asked if they can use a different credit card to pay the shipping and we told them they can pay for the shipping anyway they wanted either deducted from the original sale or another card or cash it was there choice.  they asked us how much the freight was each way and we told them the freight back was the same amount they paid for the freight to the shop ****** each way or they could have brought the engine back to us and saved the freight it was up to them. they claim the engine was sent back but as of 8 30 2024 we have not got the engine back. we never told anyone how they needed to pay for a restocking fee as we had a 30minute conversation about this with them because they said they were confused and when before i hung up with them i they told me he understood completely - we are still waiting to get our engine back if they are still returning it- if they do return it we told them originally that we could just credit the charge less the returning charges.   

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22211235
  
  I am rejecting this response because:
  
  Sincerely,
  They claim that didnt receive the engine back but the website ************ says that Rock City auto parts has the engine currently at their store. Its shown in the screenshot and the screenshot was taken August 28th. Its in stock and they keep telling me that they haven't received the engine back. The picture shown was after they had told me that through the phone. Im not the only customer that has gone through this. I will pay their $345 fee that they keep telling me to pay in order for me get my refund back.  Rock city auto parts is an unreliable and dishonest business. They only thing I get back is frustration and stress. Theres a reason why theyre only rated 1 star.
  **** *********

  Business Response

  Date: 09/24/2024

  Hello - as this person did not purchase anything from us at all -  they do know the person that did - the purchased engine was ordered  shipped and delivered to them - as of 9 24 24 the engine has not been returned to us as it was requested if they wanted to return the engine to ** during the warranty time we  told them they could return the engine for the part warranty since they simply only changed there mind. As for the same engine being listed on a website they claim is not true as they would need to return it to us first so we can then restock the engine as we do have several of these engines available at this time. 

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine about 3 weeks ago, they sent me the wrong engine after confirming what engine I need. They claimed the engine was never listed. I contacted them with proof of the listing and they said they would call back but never did. I contacted the following week and they told me they were shipping the correct engine. It's been two weeks of me calling and them giving me the run around. I told them i cant waste time waiting for them to fix the situation and I wanted a refund. They eventually stopped receiving my calls. I called from different numbers and they block them. This is unprofessional. I now have an engine I have no use for and I'm down about 700 dollars. I need my money back.

  Business Response

  Date: 04/25/2024

   

  ON 03 26 2024 ***************************** *************************** ************ CALLED AND *****D AN ENGINE FOR A 2006 **** FUSION 2.3 4CYLINDER WHICH WE DID SEND TO HIS SHOP SUNSHINE CUSOM DETAIL 4928 W ************************************ ************ WHICH HE DID RECIEVE IT AND SIGHNED FOR IT. 

  ****** CALLED US AND SAID HE NEEDED A 6CYLIONDER 3.0 WHICH HE HAD FOUND ON THE INTERNET WHICH IS TRUE WE DO HAVE ONE BUT WHEN HE PLACED THE ***** WITH US HE HAD *****ED THE 4CYLINDER NOT THE SIX WHICH WE ALSO HAD LISTED ON THE INTERNET. 

  WE TOLD ****** IF HE WANTED TO EXCHANGE THE ENGINE WE COULD FOR HE 3.0 THAT HE WOULD NEED TO PLACE THE ***** WITH US SO WE CN GET IT READY AND HE WOULD NEED TO BRING THE ENGINE BACK TO US AND WE CAN GIVE HIM THE OTHER ONE HE WANTED. AS OF 4 25 2024 ****** HAS NOT PLACED ANY ***** FOR THE 3.0 AND HAS NOT RETURNED THE 4CYLINDER ENGINE TO US AS WELL. IF ****** WANTS TO RETURN THE ENGINE AND GET A DIFFERENT ONE ALL HE NEEDS TO DO IS PLACE THE ***** AND THEN SWITCH THEM WHEN ITS READY FOR PICK UP . 

   

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21620259
  
  I am rejecting this response because:

   

  They have not answered my calls, I called from different numbers and they won't answer followup calls. They never told me I had to order another engine, they said they shipped the 6 cylinder already. I never ordered a 4 cylinder engine ever. The salesman made a mistake and is putting the blame on me. I know exactly what engine I have in this car. I want a refund. 

  
  

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/03/2024

  HELLO - WE NEVER SENT A 6CYLINDER - WE HAVE A SEVERAL SIX CYLINDERS BUT ONLY HAVE SENT YOU THE ***** NUMBER FOR THE 4CYLINDER - YOU STILL CAN ORDER THE SIX CYLINDER AND RETURN THE 4CYLINDER ENGINE FOR THE PART - IF YOU DO PLEASE DO NOT JUST SHOW UP SO WE CAN GET THE ENGINE READY - THANKS 

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21620259
  
  I am rejecting this response because:

  They have not answered my calls, I called from different numbers and they won't answer followup calls. They never told me I had to order another engine, they said they shipped the 6 cylinder already. I never ordered a 4 cylinder engine ever. The salesman made a mistake and is putting the blame on me. I know exactly what engine I have in this car. I want a refund. 
  
  Sincerely,
  
  *****************************