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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was awakened during the middle of the night after moving into our new home while several months pregnant. I thought someone was trying to break in and was scared to death. My husband looked around the premises and found nothing. Then tht alarm went off again and again and again. Every-time sending us into sheer terror. I contacted Forest Security and a technician came out and replaced a sensor. The technician said that the equipment was faulty, which comes after years of wear and tear. We had just moved in and the previous occupants had the service for 7 years and the owners prior to that had the service. The sensor had worn out after years of use. I was told several times that I wouldn't be responsible for this cost but every few months I get a bill or a call with someone attempting to collect money from me. I'm hoping that the BBB can help me get rid of this issue. My daughter that I was pregnant with will soon be 2 years old next month. I don't have the capacity to deal with more emails and calls as a busy working mom of 2. I am stretched financially and was promised several times that this would be taken care of and taken off of my account. This is my last resort to get this issue rectified.Business response
06/16/2023
This issue was resolved with the customer. The bill was voided and we are upgrading her alarm system for her on 6-23.Customer response
06/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is highly satisfactory to me.The owner came out and spoke with me. There was some miscommunication on behalf of the finance person but that led to this issue that has now been resolved.
Sincerely,
****************
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Contact Information
2720 N. Thatcher Ave.
River Grove, IL 60171-1428
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.