ComplaintsforThe Law Offices of Robert F. Kramer, LTD.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 28, 2022, I regrettably hired Robert Kramer *** services with *********************** as my attorney for family law issue. I paid a $1,500 retainer and submitted the required retainer agreement. *********************** performed poorly on my case (she cited family issues multiple times), but never issued a bill or itemized statement for services. Ultimately, I terminated the arrangement and proceeded with another attorney who has made actual progress in my case. Despite multiple requests through myself and my new attorney, no bill or accounting of services has been provided to date - now 5+ months later. I asked for an itemized bill for how my retainer was applied as I believe no more than 3-4 hours was spent on my case. In this case, I am due a refund. With no accounting of the legal hours spent on my account, I am filing a complaint as I believe this is an ethical issue for a law firm to not meet the retainer agreement, as well for very suspicious billing practices. It was stated that they were trying to find out why I didn't get an itemized statement. No bill or accounting was provided to my new attorney when he requested it. I am entitled to an itemized statement of how my retainer was applied and a refund if the entire retainer was not utilized.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.