ComplaintsforSuper Express Park City
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I came to get a car wash on 28Feb2022. As I was loaded into the car wash I remember thinking that I was closer than typical to the car in front of me. Before I knew it, me and 3 other cars were rocking back and forth into one another for a good minute, just smacking into one another. Ive been through car washes many times before and the track is intended to lock your tires in so that you never come into contact with the car in front/behind you. Once I eventually got out of the car wash tunnel, one of the other cars and I pulled over and noticed our bumpers were damaged from the collision in the tunnel. We went over to discuss with the manager and he immediately starts yelling at us that it wasnt his fault and that we had control of our cars the entire time and could have drove away, mind you we were both on the tire track and in the car wash tunnel with no where to turn or go. When I asked to review the camera footage he refused and walked away. Then a few minutes later changed his mind and said we could see it. As we were entering the building to view the tape, he changed his mind again and started to accuse us of trespassing, even though he said we could come in and could never have gotten into the building without him as he needed to open the door. We called the police who confirmed some malfunction and collision. It was truly a horrible experience and now there is damage to my car that I have to fix.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.