Business ProfileforAspen Exterior Company

Date of Transaction 1/24/2024 - installation of new windows on a whole home renovation. We ordered ****** windows to be installed on our home. When they were delivered (many different color parts) and installed they were not installed correctly. We have multiple windows that do not operate correctly and are hung at different heights. Our slider was leaking and needed to be corrected twice. When we call/email the owner/sales rep ********************* we get no response. Our contractor called us to tell us about the leak and no one at Aspen Exteriors could answer our call or come to the home to fix it until after the rain stopped the second time. I (the homeowner) went and covered the slider myself to save my wood floors. I have asked to meet him at the home to fix/do a quality control of the windows and I get no response. My contractor could not trim out the windows because they were installed proud of the drywall and needed to be fixed. My contractor was able to get to get his crew out, but I was never made aware of him showing up to fix them because he does not call or email the owner of the home back. We have very few communications where he actually responds. We can see the windows are flashed incorrectly & are different colors and Aspen installed non ****** trim which is not the same color. We have reached out to his vendor (******, Plainfield, ************ to try set up an independent party to look at all of this but with no avail. To make matter worse his crew stripped our home of all of its siding because we were going to do siding and now our home has been exposed for almost 4 weeks with Tyvek blowing around and rain storms coming through, leaving our entire home exposed to water damage. They told us they would seal everything until siding went on. Their sealing everything is coming apart and we continually fix and have had water leak in a second window. Again poor installation, workmanship and horrible customer service if you can call it that.