Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For starters , I have been going to this facility for the last 12 years . Never have I experienced such rudeness coming from the manager from the facility. Not only have they destroyed various of my clothing but they do not hold themselves accountable for it . The staff is great however the manager is the issue there. I took a sweater that had cost me over 680 to the facility they left it 10 times bigger and with a hole that was not there before. I tried speaking to the manager who was extremely rude and after days of wanting to speak to her I finally do . During my conversation she said that she needed a receipt from me or else she wasnt able to do anything , she also said that my clothes were probably from goodwill , she also mentioned that her store did not do that and that it must have been an animal that did that to my sweater , she also mentioned that I shouldnt be taking my clothes there because they are expensive. She ended up paying me 100 dollars to basically shut up and go away. I have never been this mistreated at a facility and I really hope there is something done it is unacceptable.

  

  Business Response

  Date: 11/10/2022

  Whenever we have a claim, we need some sort of proof of purchase.  We understand most people will not have a receipt but most people can look up the purchase on a credit card statement, especially a $680 purchase.  Sometimes customers will call stores with date of purchase (found on bank statement) and receipt can be reprinted.  As the customer stated, she says it was $680.  I explained I cannot just cut a check for $680 without some sort of proof of purchase.  I actually tried to look up the sweater online and cannot find it, meaning it is older than customer says it was.  The reason I brought up Goodwill is because we have some thrifty Goodwill shoppers that find amazing buys and tell us about it. Anywhere from ***** ****** to Gucci.  I used that as an example as to why we need sort sort of proof of purchase.  I cannot just write claim checks for what customers say, need something to show purchase.  Most claims are within the $50 range..  Checks for $680 cannot just be written on the spot without some backing.