ComplaintsforFinancial Plus Credit Union
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Financial Plus Repossess my Truck, Without any notification.I been call at the pass because one payment did not go thru, and When I call no one told me that other payment was not receive they told me everything was fine, Then they told me that I was pass on my payments since January not true been make my payments they increase my loan payment as well with no notification according to them because never have insurance I send proof that I been always have insurance and still give me hard time every time I call to try to get my truck is a new charge and they been also unrespectfulBusiness response
09/01/2023
Thank you for referring this complaint to us. We have been in contact with ****************** since he registered his complaint with the Better Business Bureau. Due to privacy regulations, there is not a lot that we can disclose to you other than to say that the truck has been returned to the borrower and the account relationship is now in better shape than when he filed the complaint. Due to a clerical error on our part, ****************** has a legitimate point with regard to us not getting his contact information updated on a timely basis so that we could send proper notices to him. That too has been rectified at this time. Unless there is an ongoing concern on his part, it appears that this matter is resolved to the mutual satisfaction of both parties. Please contact me with any questions.Customer response
09/18/2023
Complaint: 20477926
I am rejecting this response because:I'm not agree with them, Was not my fault, I don't understand why they said that we are in good shape, No i'm not and want to paid for the towed and the storage I paid so much money that I was not supposed paid, Also they keep doing the same mistakes, Last week I call to make a payment and they say that I have 700 dollars credit that they were take the payment for that money, After 2 days they called me back that was they mistake that i have to make the payment because that money was not a credit was a different payment,They continued make mistakes on my account how about if they continued doing the same mistake I gong t ended up loosing my Propery.
Sincerely,
****** De *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.