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Business Profile

Roofing Contractors

W-Kat Roofing Inc.

Complaints

This profile includes complaints for W-Kat Roofing Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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W-Kat Roofing Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the roof replaced Nov 2021. Started to get water leaking from the Skylight in the bathroom a few weeks after the roof was completed. I called multiple times and ****** finally sent a worker out to take a look. ******** worker admitted they did not seal the Skylight properly and said he had corrected the issue. Fast forward to Feb 2023, I find: mold in 2 closets on the 2nd floor, water damage to a room on the 1st floor and the back sunroom/porch, and the skylight began to leak again. I called ****** on Feb 1st and his response is that it is due to condensation because it didn't leak when there was any rainfall but would send someone out to take a look. I had multiple contractors come out to take a look and assess the damages, and the same response was given that the roof was NOT done correctly. I kept calling ****** and left multiple voicemails. It is now Feb 21st and ****** sends a text saying he is in ****** for a family emergency. The damage will continue to get worse and more expensive if not taken care of immediately.

      Business Response

      Date: 03/15/2023

      Any issues in the past had been corrected,  and there were no more issues with the roof throughout the spring and raining seasons until this current winter season. I did mention that it is very common for there to be condensation with the skylight, not necessarily leaking. If it isnt condensation, there is nothing really to be done until there is warmer weather, as the materials are too stiff. I have talked to you about this and let you know my worker would contact you to schedule a time to have this repair done once there is warmer weather. I apologize for the delay, but unfortunately we simply have to wait for better weather to do a repair.

      Customer Answer

      Date: 03/24/2023

       
      Complaint: 19443660

      I am rejecting this response because:

      Hello, 


      I am writing my response on the 7th calendar day and my case closed before the end of day. Please accept my response to the matter.

      The only issue in the past was the skylight. And if the issue was corrected, then why does it need to be corrected again this time again? Should i expect to have it corrected the following year as well? How many times will the same issue be corrected? I like how the business writes a response back to a complaint right after they get off the phone with a consumer. I was not told that warmer weather was needed in order to do a repair. As a company, the person running the business needs to do the scheduling instead of the worker reaching out. ****** has not come out to check what is exactly needed for repairs or even replied about the other issues at hand. Why am I paying for services that even his own worker said were not done. ***************** even come out to make sure that repairs are done properly or will he keep avoiding me to talk about the rest of these issues. 



      Sincerely,

      *********************

      Business Response

      Date: 03/30/2023

      Hello,

      I completely understand all of your concerns and am writing back to you to address this once again after meeting with you.
      First, I just want to apologize once again about this very unfortunate situation. The winter really is a difficult time for this line of work, and one of the only times in the year we can take time off. I was out of the country for a family emergency, so I sent out my ******* for your services and it is possible there was some miscommunication. It was just a bad time for this to happen, this weather does not allow for service to be done efficiently which we have discussed.
      Overall, we have met together about the issue and feel we both have come to a resolution for this. I have discussed with you our plan moving forward to fix the issue, and hope this will reach your satisfaction. I sincerely apologize for this misfortune and the trouble with communication. All I care for is customer satisfaction and truly hope to accomplish this with you.

      Customer Answer

      Date: 04/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

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