ComplaintsforWebb Chevy Oak Lawn

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 03/27/2024 I called ************* who is the company that is financing my car purchased through **** Chevy, to obtain a copy of my car contract, they sent me a copy and I found my carbon at home. Myself and customer service was comparing numbers only to find out that the numbers did not match. **** Chevy me a different contract than they gave GM Financial.

  

  Business response

  04/01/2024

  Please see attached file.

  Customer response

  04/08/2024

   
  Complaint: 21509257
  
  I am rejecting this response because: the company has explained by I have two different contracts with two different unpaid balances. Theres a 2k difference on the contracts. The next step will be resolving this matter in court, if we cant resolve it here.
  
  Sincerely,
  
  *************************

  

  Business response

  04/08/2024

  Please see attached for response.

   

  Webb Chevrolet has provided a clear copy of the retail installment contract that was signed. Please see the attached documents enclosed.

  Customer response

  04/08/2024

   
  Complaint: 21509257
  
  I am rejecting this response because: the company still hasnt explained why the unpaid balances are different.unloading a copy of the agreement does not satisfy the answer that Im looking for.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2016 ******* Elantra on 2/22/24. When I test drove it I told them the front brakes were going all the way down to the floor and needed to be replaced. They said front brakes and rotors were new. they also said the back brakes were replaced also. I dont believe that if the front brakes are not good the back are too. I drove home that night same thing brakes going down to the floor. Drove it to work on 2/23/24 and car front brakes was still going down to the floor and the car was shaking. Called Saturday to try and speak with someone and no one called me backed. Went up to **** on Monday the 26th and was told someone will call me cause no one was there to assist me. When I did get a call back I was told I had to speak with the Manager in Service to see if they would replace the brakes but no guarantee they would. Called today 2/27/24 all managers in a meeting and someone will reach out. Im getting the run around. I havent had this car a week only a few day and they are not willing to help. I want the front brakes and Rotors replaced.

  

  Business response

  03/06/2024

  March 6th, 2024
  
  
  Better Business Bureau
  *************************************************** 2000
  *******, ** 60611
  
  Reference # ********
  
  Good afternoon,
  
  I looked at the Used Car Inspection notes and found that the front brakes had 6mm. measurement. Thats above the minimum for GM Certification Standards of 5mm.
  However, after further review the rotors might have been suspect.I Had ******************* bring the vehicle in, and we discovered that the front rotors were in fact not in the best shape. Webb Chevrolet changed the brakes and rotors and reinspected the braking system.
  
  I went and introduced myself to ******************* and apologized about the experience and gave her my contact information.
  
  Thank You,
  
  
  
  ***************
  General Manager
  Webb Chevrolet
  *******************************************************************************
  

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/9/23, I purchased a 2014 Chevy **** from **** Chevy. Within 48 hours it had engine failure and was returned to the dealership. Within a week they called me to pick out a different car as this one was not fixable. When I arrived they did not have any cars on the lot that were in the budget. They told me about the 2008 ****** that was not on the lot but the next day it would be back from detailing. I was given paper work to cancel the **** contract and purchase the ******. I purchased the extended warranty as well.The total cost of the 2008 ****** Tribeca with warranty was $9284.00.On 10/24/23 - The ****** signaled to check the engine. Upon reading the code, it was the transmission. **** Chevy sent me to a ****** dealer for repair. The ****** has been at the ****** dealer since 10/25. They confirmed that the transmission needs to be replaced as it has metal shaving in the pan. The warranty company approved the work and a new transmission was ordered. 11/19- When the transmission arrived and they began working on the replacement, it was discovered that many aspects of the undercarriage are so rusted out and degraded. Because it is a ******, in order to repair the transmission they must remove all parts of the front axle. BUT they are in such poor condition they can not remove them they must cut them off and replace. The tie rods, front axle, control arms, and sway bars links all need to be replaced. The warranty company will not replace all of these parts so the total amounts to thousands of dollars ( more than the value of the car). When I contacted **** Chevy they would not help or agree to any of the solutions I proposed.I have asked for them to:1) upgrade my extended warranty to cover suspension issues 2) pay for the cost of the repairs since they were already there when the car was sold to me 3) cancel the contract and I return the car to them. No refund, just walk away. They refuse all suggestions and will not return my phone calls or emails.

  

  Business response

  01/19/2024

  Please see attached for our response.

  Thank you!

  Customer response

  01/19/2024

  
  Complaint: 21152853
  
  I am rejecting this response because:

  **** Chevy offered no resolution. This car should not have even been sold to me in the condition it was in. If the car had been ****************** these issues would have been noticed. If the car was inspected and still sold, thats serious neglect.

  
  Sincerely,
  
  *************************

  
  

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my key reprogrammed at this dealership and I tried afterwards to get a detailed invoice outlining what was charged for the key and the labor, considering the bill was $1,000. 3 times the amount I have paid at luxury dealerships for this same service. Rather than provide me with a detailed invoice, the dealership offered me an invoice with one charge for labor $600 and the charge for the part used. Considering all I received was a key reprogram, it seemed outrageous to be paying $600 for labor. I have asked constantly for a breakdown of the labor charges and the Service Advisor ************************* constantly gave me the run around. I then reached out to the service manager **** and he too told me he would gather the documentation I needed and give me a call back and this never happened. $1,000 to reprogram a couple of keys is outrageous, especially at a non-luxury dealership. Also, the constant evasion by the employees also seem shady and obscure. I was a service manager at a truck shop for 2 years and we were always able to provide detailed invoices for our customer. Especially when the charge seems unordinary. I need some answers and this dealership does not seem like they wont to provide them. The entire ordeal is certainly unprofessional, almost as if the dealership is either trying to hide something or has completely dismissed me and my concerns!

  

  Business response

  12/13/2023

  Please see attachment for response.

  Thank you!

  Customer response

  12/14/2023

   
  Complaint: 20936798
  
  I am rejecting this response because:
  
  I need a breakdown of Each labor cost associated with Each part. On the repair invoice I was given one total labor cost ($529.88). 
  

  What was the labor cost for:

  - lock cylinder repair

  - key reprogram

  - key re-cut

  One general total will not suffice.
  

  $529.88 - How was this  divided up? 

   How much time was spent on Each activity and what was the corresponding labor charge associated with Each labor task?

  What is the labor cost? - Per Hour
  

  The only thing itemized on the invoice provided was part cost not labor.

  Without a breakdown of labor, how do I know what labor charges I paid for? 

  
  Sincerely,
  
  *******************************

  

  Business response

  12/21/2023

  Regarding complaint 20936798:  
  
  As requested by ******************************* in the rejection we have itemized the following.  
  
  The lock cylinder removal, coding and replacement is one hour charge of labor.  
  The key programming of two keys and two remotes was one hour charge of labor
  Each labor hour was billed at the hourly rate of $264.94.  
  There was no associated labor charge for key cut.  
  The technician spent a total of three hours and eighteen minutes to complete the repairs. 
  
  ******************************* also requested the time spent on each activity.  As our documentation on the repair order reveals, ************** performed all of the request items on labor operation line number four which does not allow time monitoring of each activity but only combined.  The labor charges were billed at labor hour book time not actual time spent on the vehicle. The technician spent and additional hour and eighteen minutes which were not charged.  The requests have been answered to our best ability. **** Chevy appreciates ******************************* for her patronage and hopes to see the vehicle for future needs.   
  
  Sincerely 

  ***************

• Initial Complaint

  11/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11-11-2023 I had an appointment scheduled at **** Chevy in ******** to have service performed on my vehicle. I arrived and was assisted by service advisor(*******). I began to explain to her my brakes were locking up on my making it difficult to operate my vehicle. I stated to her that this problem had occurred once before at which time the dashboard was reading service stabilitrack and traction light was present. I was told that I would need brakes,rotators, and calipers. I paid for those services and now two months later i'm experiencing the same problem so I brought my car for service to see if they could correct the problem . Also, I informed her that there was no lights visible on dashboard but still have same initial problem. She paraphrase my complaint and later that morning the service technician called to say that the brake sensor need replace and this would correct my problem so I authorize the service. On 11-15-23 I arrived at the dealership to retrieve my vehicle and pay for services I then proceed to head home. As i'm driving home I noticed that my vehicle is doing the same thing that I took it in for service. I returned back to the dealership to speak with management (*****) about my vehicle and I explained everything that I explained to the service advisor. He agreed to have my vehicle towed back to the dealership and stated that if it was a oversight on there end I would'nt have to pay again since I already paid. On 11-16-23 I receive a call from ******* stating one of the hoses on the brakes was not retracting properly and this would be an additional $575.00 and this would correct the problem even though the initial technician guaranteed that changing the brake sensor would correct the problem. After speaking with ***** again now he does not want to accept that his staff failed to fully diagnose my vehicle and the only solution is to pay the money. l'm reluctant to do so because of the inconsistency in the solution.

  

  Business response

  12/04/2023

  12/04/2023

  Regarding the complaint of *********************************: 
  
  After review of the complaint, we have reached a resolution.   The technician assessed the vehicle concern and it was determined that the vehicle needed a brake pedal position sensor and additionally a left front brake caliper hose. **** Chevy will, as a gesture, offer a one-time goodwill repair since the vehicle is out of factory warranty and will replace the left front brake caliper hose at no charge. 
  
  Sincerely 

  ***************

  Fixed Operations Director

  Webb Chevrolet 

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The advertisement price for the vehicle is ******. With my $2,000.00 down Price should of been $19,795. I was overcharged. Didnt notice till I got home.This was on 10-25-2023 as I was leaving the Webb Chevrolet dealership with my new purchase vehicle then it became unsafe. Turn signal didn't work I went over and almost was in an accident. The dashboard having glitches telling me the doors are open and the engine light the transmission. Now everythings blank on the dashboard. I called the dealership 10/26/2023 brought the car back the next day we drove around the block, the car didn't glitch Now I'm driving back home the car does the same thing I took pictures and video .Salesman say bring it back.I take it back to them 10/27/2023 to and they still have the car. No rental No Exchange No refund .Saying it need serviced they have it somewhere else I did not have the car for 17 hours before it became unsafe.I told them 10/26 I don't want the car something is wrong. they said I can refinance. Into another car . I signed it Its unfair is deception, deceit and no empathy I miss and work 10/27 -11/01 They schedule an appointment for me to come in today and they still dont have the car they sent it to be serviced and they dont know when its coming back. I want out of this contract. This is fraud.They did not deliver on the product Im still without a car or rental, or even a choice to be put into another car because their thats their problem. I filled a complaint with the *** Im trying to get out of this disaster . I thought buying a car was happy this is a nightmare.

  

  Business response

  11/06/2023

  Better Business Bureau 
  ***********************************************************;
  *******, ** 60601 
  
  RE: *****************************;
  Good morning, 
  
  I spoke with Mrs.****************;on November 2nd, 2023, and unwound the transaction. I went through the numbers and Mrs. ****************;and I agreed that they were correct. However, she had reservations about the vehicle's safety. I informed Mrs. ****************;that Mecedes Benz of *********** had diagnosed the issue and ******** had a bulletin and a repair set forth by the manufacturer, which I approved the work. 
  After thinking about the ******** ***************************, wanted to withdraw ownership of the vehicle. I refunded her the $2,000.00 deposit and invited her to Webb Chevrolet find another car to her liking.  
  
  Thank You, 
  
  
  
  
  ****************;
  General Manager 

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a used pickup from **** chevy immediately told them there was an engine top end rattle they told me to bring it in they would take care of it 2 days later told me engine was fine not making any noise but when I picked it up once I started it was making a rattling sound

  

  Business response

  09/29/2023

  To whom it may concern, 
  
  The vehicle 1FTF1ET2DKG44737 2013 **** F150 was inspected on 09/25/23 for the concern of "cold start rattle that lasts seconds before disappearing"  as stated by ********************************* documented on repair order 56169083.  Upon inspection and after multiple attempts **** Chevy was unable to replicate the issue.   The inspection diagnostic charge was waived which normally is a charge of $186.95.  **** Chevy as a gesture of customer service invites ********************************* to schedule the vehicle when available and will inspect it for the concern at no charge.  

  Thank you

  ***************

  Fixed Operations Director

• Initial Complaint

  09/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought my car 10 2022 and there were some dings on the car they promised to fix by bringing my car back and giving me a rental car until they repair it. They added it on my contract/agreement. I brought car back and called several occasions. They keep telling me they can't fix it at the dealership they need to send it to the third party for body work but they never have rentals available they stated everytime. My car payment is $1,100 monthly. It will be a year in Oct . They should provide the service they agreed to. They always tell me they will call me when rentals are available. They never called.

  

  Business response

  09/18/2023

  To whom it may concern, 
  
  Regarding the complaint of *******************************: 
  
  **** Chevy apologizes for the delay in getting your vehicle repaired.  Contact us at your soonest opportunity and we can arrange the repairs and a vehicle to drive while the repairs are in process.  
  
  

  Sincerely,

  ***************

  Fixed Operations Director

   

  Customer response

  09/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to Chevy back in august of 2022 for my check engine light and fix air conditioner. They claimed I needed coils and timing sensors and fixed leak for air.That was all changed and then my car which is a 2010 Chevy Camero was put up in the garage for the winter. When I brought the car back out in March 2023, car was still driving sluggish shaking and not driving to its performance and engine light kept coming on. Took it back to Chevy claimed it was a wired that was wrong and a misfire which was supposed to be corrected. Well it wasnt I had to bring the car right back as soon as I drove off the lot which happened about 2 times. The last time I picked my car up and 2 days later my car start back shaking really bad and the light came on stating my engine power was reduced. Had to get it towed back to Chevy which they now stated my throttle body broke which I didnt understand that cause they claim they fixed all the issues. It also caused my radiator to explode so I need a radiator as well. When that was supposedly fixed. I picked my car up and about 3 days later guess what, the engine light came back on and it started to shake and rode sluggish. I called them to let them know my car still wasnt right and I doubt if I bring it back to them because they messed my 2010 Chevy Camero all the way up. As today, which is august, mind you all this happen in March and April 2023 this year, its still running sluggish my engine is making noises and the car hasnt been driven because of all the issues Chevy did to my car. And on top of all that, *** noticed that my air never worked from when they claimed they fixed my air. So now Im looking to seek a civil lawsuit against **** Chevy in ******* , ** . I willl never recommend going to this dealership! They will not take care of your vehicle and mostly not fix your issues they will only cause more issues to your vehicle.

  

  Business response

  09/14/2023

  To Whom It May ************************ the complaint of *****************************: 
  
  
  After investigating ********************************* concerns, a determination has been made.   The last documented repair order history for vehicle 2010 Camaro vin ***************** was April 7th, 2023.   There have not been concerns that we have been made aware of during the time the vehicle was last here or a timelier response and potential resolution on our behalf would have taken place.  It was discovered that on repair order ******** that the vehicle was also equipped with an aftermarket cold air intake which was contributing to the vehicle check engine light and running concern,which was recommended to be replaced by ***************************** or returned to factory specifications because aftermarket engine modifications are not recommended.  At this time, we are unsure if this issue has been resolved with the vehicle. **** Chevy, as a gesture of customer service, invites ***************************** to have her vehicle inspected for her concern of the check engine light being on and riding sluggish at no charge.   Additionally, **** Chevy will honor Chevrolet manufacturer warranty of repair work on the work we performed within the warranty guidelines provided by General Motors.   Many, if not all the components that were repaired fall within a two-year warranty period including the air condition repair.   We appreciate and anticipate the opportunity to potentially resolve ********************************* concern. 
  
  Sincerely 
  ***************

  Fixed Operations Director

  *************************************

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have taken my vehicle for a regular oil check at Chevy ********. After making a quick inspection they reported of my vehicle needing services done. I agreed for the services. I was due to get my vehicle the following business day. I got a phone call from the service advisor reporting they will keep my vehicle longer due that the mechanic that worked on my car messed up the oil change. Which lead to the oil leaking thru the roof of my engine. They kept my car for 1 month. Once they called me they report it was good to go and reported the top of my engine had to get replaced due to damage they committed. I paid close to $1,600 dollars. Within hours of driving my vehicle the check engine light came on. I took it in the next day and they reported they had made other adjustments. Once they returned it my vehicle was not starting on with the remote or regular start button, and check engine light was turning on. I have wasted close to 2-3 months going back and forth due to them acknowledging they damage my engine of my car and not able to fix the damage they have done. This has cost stress and anxiety to my mental health and I am about to lose my livelihood. I need them to replace the whole engine or give me a new car. I can't afford to keep paying for a vehicle that I can't use. I have contacted **** Auto and made a formal complaint and have a case# and have been reported from them that they have to pay off my loan and get me a new car due to damages/lost they have cost me.

  

  Business response

  08/11/2023

  We have had conversation with the customer and have arranged a loaner vehicle to get her vehicle dropped off to diagnose her intermittent starting issue and make the necessary repairs at no charge to her. 
  
  Thank you,
  
  *******************
  Service Director
  Webb Chevy Oak Lawn
  *****************************************************************************
  P: ************
  ********************************************** | www.webbchevy.com
  
  
  

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