ComplaintsforOak Lawn Happy Hyundai

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2013 Hyundai Elantra with ****** miles now has problem that requires engine replacement Warranty declined for what they say is lack of oil changes because theres sludge i have some oil receipt's unfortunately did not have all

  Business response

  01/23/2024

  Hyundai declined any warranty repairs due to lack of maintenance and sludge in the engine.
  Unfortunately, having only a handful of receipts doesnt really help. Photos of the engine were required by Hyundai and sent to them for evaluation. Hyundai determined the vehicle lacked maintenance and has sludge in it. At our
  level, we have no further recourse in this matter. Vehicle has not been to our facility since January 2018 and our last oil change record shows being done on April 6, 2017. The only recourse is appealing to Hyundai Corporate. Thank you. 
  

  Customer response

  01/26/2024

   
  Complaint: 21069662
  
  I am rejecting this response because am I not satisfied because my car is not repaired, please see attached.
  
  Sincerely,
  
  *********************

  Business response

  02/08/2024

  Hyundai declined any warranty repairs due to lack of maintenance and sludge in the engine.
  Photos of the engine were required by Hyundai and sent to them for evaluation. Hyundai Corporate made the decision. At our
  level, we have no further recourse in this matter. Vehicle has not been to our facility since January 2018 and our last oil change record shows being done on April 6, 2017. The only recourse is appealing to Hyundai Corporate. Thank you. 

• Initial Complaint

  07/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  July 15th 2023 This dealership explained the fees associated with purchasing a vehicle that they found at a sister location and were morning it to their facility. When they called me to come in and purchase there were fees that were different than discussed originally and frankly were different than their advertising. I feel this was part of baiting me to their facility. I was originally told I could pay cash for the vehicle and still receive the discounts. The salesman that called me today stated you had to finance at least $10,000 to get the incentives. He also said there was an additional $1400 charge for maintenance but their ad clearly states it came with free maintenance for 36 months. I told them I would decline the maintenance fee but he said in order to buy the vehicle you had to pay it. Ive been hearing these stories from other people that Hyundai dealers are tacking on fees to make up for their poor sales. My complaint is their sales practices dont follow their advertising or are consistent from salesman to salesman.I was ready to buy this vehicle and spend $45,000 in cash but I cant trust what theyre telling me.

  Business response

  07/30/2023

  My apologies. We thought the customer took the complaint down. The customer came back and purchased a vehicle. Customer was satisfied with the transaction. Thank you. 
  Mandy 

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into Happy Hyundai on July 1, 2023 in order to have my car updated with the anti-theft technology. Upon driving my vehicle the next day I realized that my rear view camera was not working. I called Happy and told them and was scheduled to come in for them to look at my vehicle on the 7th. I was told after the inspection that there was some corrosion on one of the cords. If that were the case, why did no one tell me this when I came in on the first? The reason is because the camera was fine and there was a technical error on their side. They are now telling me that in order to get it fixed I would have to pay almost $800 which is OUTRAGEOUS.

  Business response

  07/12/2023

  The customer had a recall software update performed   The Vehicle is a 2011 Tucson with ******* miles on the vehicle. 
  The camera has corrosion (rust) on it which is why it failed. Corrosion (rust) occurs over time,
  not from a software update. Vehicle is 12 years old.  Customers request for assistance from Hyundai was declined. The customer was advised that a discounted quote on the repair could be provided. The customer declined.  Prior to this visit, the customer hasnt been to our dealership in over 3 years. Customer was advised, unfortunately the camera replacement is her responsibility.
  We dont check cameras when doing recall software updates. Thank you. 
  

  Customer response

  07/13/2023

   
  Complaint: 20311926
  
  I am rejecting this response because:
  
  I was not given a discounted quote and if the quote that I received was discounted, the consultant failed to mention that. Also, this was my FIRST time with you all. I bought my car from a family member and SHE was the one that was serviced by you all. A quick look at my file/phone call would have given you this information. I planned to not proceed with this complaint after speaking to *****************************. However your response was HEAVILY fabricated. Now I wish to proceed.
  
  Sincerely,
  
  ******************

  Business response

  07/25/2023

  We will offer a discount. Please contact our Service Director ***. Thank you.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2017 ***** Malibu (pre owned) in August of 2021. The vehicle had approximately 70k at the time of purchase, it now has 80k which indicates low miles have been added since time of purchase. During the first week after purchasing the car, the dealer has to have it towed from my home in Plainfield to the dealers because it needed service due to computer system issues causing vehicles not to be driveable. Second incident occurred around November of 2021, same issue and the vehicle was then towed from my college *** in ****** ** to the dealer. Third incident we took the vehicle in to the dealer again with the same issue. Now we have a fourth issue and this time due to the speed scensor, transmission, heat not blowing and computer issues. I took the vehicle to a local dealer ****** Hawk ***** where I was told that the warranty I purchased will not cover the repairs. When I purchased the vehicle, I was told my Finance manager ********************** that the platinum package would cover all repairs with the exception of a deductible of 100. I was sold a warranty that I am now being told will not cover all repairs. I contacted the dealer about my concerns and spoke with ****** in finance, expressed my concerns and she hung up on me. I am attempting to tow car from hawk ****** to happy Hyundai in Cicero ** but I am being told the next appointment isnt available until May 18th which is unacceptable. Seeking expedited repairs, fully covered by the platinum Hyundai warranty I was sold and would like the car transported by happy Hyundai at no cost to me.

  Customer response

  05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Hyundai Sonata (2013) purchased from Happy Hyundai. On Nov 30, 2022 there was an attempted auto theft abt 10:30 pm of my auto. The car was towed to Happy Hyundai on Dec 01, 2022. A CPD police report, Allstate Ins report made. I got my car back Mon, Feb 27th, 2023. The following was reported to them: Damage to the rain guard which ************** said was all ready - was not done, the additional guards were not in the trunk, the cashier couldn't locate the initial insurance check of over $1,000 from Dec - so we had to pay the total amount or maybe face storage fees. The hood has a gluey substance on it and without going to an indepent source I don't know if the additional work was done. My car was placed in the garage from pick up and remains. How do you tell me of proposed work, bill for same and accept payment for such shabby, unprofessional business venture assuming it wouldn't stand out that I see the damage, lack of cleanliness and not complain. I left messages for Service person ***** and Service Manager indicating to Manager if surveyed on a scale of 1 - 10 my response would be a 3!. I haven't heard from either.

  Business response

  03/03/2023

  We apologize for the length of time the repairs took for the vehicle.  Due to the amount of vehicle thefts that have recently occurred, parts for these vehicles are on backorder and very difficult to get.  Regarding the payment, unfortunately ***** wasn't at the dealership and the person that checked the customer out was not aware of the insurance check the customers insurance company provided. The insurance company has reissued a check that will go directly to the customer in the amount of $1010.87.  The customer has an appointment on Saturday March 4th. ***** will address the issues and get them resolved. Thank you.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for 'completed' service on 02/01/2023 totaling $174.95 - upon leaving the facility, after waiting 2 1/2 weeks for my car to be returned to me, the service I paid for did nothing for my car. The window continues to roll down by itself, and whenever I try calling ANYONE at the location, I am always sent to voicemail. No one is responsive to emails either, but they are sure capable of sending me marketing emails. This is completely unprofessional and lacks customer service.

  Business response

  02/23/2023

  
  
  The customer paid $174.95 for a hybrid warning light coming on and we installed a correct update per Hyundai.
  He also has a complaint about a drivers window going halfway up. We relearned the window and rechecked it.
  If there is something additionally wrong with it, we will gladly look at it again at no-charge. Please note on the
  attached copy of the repair order, he was not charged for that procedure, the charges are for updating the hybrid warning light only.
  We will not be issuing a refund for that and he can reach out to ******************* at ************ if he would like the window reexamined
  at no-charge (for inspection- not repair or replacement).

  Customer response

  02/24/2023

   
  Complaint: 19339168
  
  I am rejecting this response because: the charge was for the labor on the window and an 'update' that was pushed through. both problems are still present. This would be the third time I bring my vehicle to them with zero resolution. They keep my car for weeks at a time and offer no update except when it's time for payment. Absolutely unprofessional.  

  
  Sincerely,
  
  *******************

  Business response

  03/03/2023

  There wasn't a charge for the window. Please see the attached repair order.  Thank you.

  Customer response

  03/06/2023

   
  Complaint: 19339168
  
  I am rejecting this response because: in the time you have taken to respond to this request, the hybrid warning system has also started to come on again. I thought it was related to the the cold weather, but this occurred on a day where the weather was above 45 degrees. This has gone on long enough. Happy Hyundai refuses to acknowledge their lack of communication and fault in not performing service correctly. I will be working with my bank on disputing ALL charges received from them. Completely unacceptable. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 30, 2022 my car (2018 Hyundai Sonata) was stolen from in-front of my home. No alarm went off and the car was turned on without a key. My car has been found since and requires several repairs. I am to pay my $500 deductible to fix my car but I am still concerned my car will be stolen again as Hyundai has not installed immobilizers to their cars. I request Hyundai pay for my deductible and they install an immobilizer to further prevent my car from being stolen.

  Business response

  12/28/2022

  We sympathize with your vehicle being stolen, however, Hyundai Motor America (HMA) will not participate or
  pay for the deductible amount through your insurance company. Additionally, an immobilizer cannot be installed
  on a vehicle that does not come equipped with it from the factory.
  
  We suggest you install an alarm system that reduces the chance and opportunity of having your vehicle stolen.
  There are several we can recommend including ones that detect motion around the vehicle. This also would
  be an item you would be responsible to pay for on your vehicle. Thank you. 

• Initial Complaint

  10/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 23, 2022, I went to Oak Lawn Happy Hyundai to get my car checked & oil change. ***** was the Service Advisor who took care of my car. He was nice and friendly. After the inspections and to change oil, He said some issues with my vehicle that needed attention, like the leaking passenger rear shock absorber. So I agreed to prepay the parts. I called the office a day before October 30 to confirm that I am scheduled in the morning. The next day I went there and was approached by *************. He asked me if I had an appointment. I answered "yes," but he said I was not on the schedule. I explained to him my previous visit and my prepaid parts, and I scheduled that time to be seen my car. ** eventually found my records, and after 15 mins, he called my attention and told me that the shock absorber part had not yet arrived. And he asked me if I wanted to do it once the shock absorber parts arrived. I agreed to do the two needs to be done.When it was done, I paid the labor fee. He handed me the key and walked me to my car. I noticed the scratch on the passenger side rear bumper. I asked him. "Is this new? This was not here before I came in," and he said I don't know. I insisted that there was no scratch when I came in. He took a picture of my car and sent it to me in my email as per protocols, so I checked, and it was ******* clear that there was no scratch. That manager who approached me that I was expecting to give me comfort, at least at that time, scared me and intimidated me, and didn't even let me speak. He slammed the words on my face: "Your car was messed up when you came in. The scratch is there already" At that point, I realized they won't admit it. I was traumatized that I would never want to return there. I bought my first car from them in 2014 and my second car in 2015. I was a loyal customer for how many years. I want a refund for the undone shock absorber. I don't wish ******** Happy to service my car again. They made me feel scared, anduncomfortable.

  Business response

  10/10/2022

  Regarding *************************** concern, whenever a vehicle is brought in for service, a video and photos are taken on an I-Pad and stored of that particular vehicle
  by the Service Advisor. This protects the customer along with our facility concerning any existing damage that *** be on the vehicle. On her particular vehicle, a video
  and photos were taken of her 2016 Hyundai Elantra and the information stored in the I-Pad. The information and photos were shown to ********************* of her vehicle
  in the service drive and the existing damage. After showing her the existing damage, ********************** refused to acknowledge the damage,stating she would instead
  prefer to call the police. We advised her should that happen; we will show the police the existing damage and the video for them to review.While we sympathize we her
  concerns, we put these procedures into place should situations like this occur therefore we cannot assume liability or responsibility for the existing damage.
  
  We value her business and the loyalty she has shown to our facility. ********************** pre-paid for a shock absorber (part) that needs to be installed on her vehicle. In an
  effort to show her our appreciation for her business, we would be willing to install her shock absorber at no-charge to her (labor), absorbing the approximate amount of
  $265.00 it would cost her to do. We have attempted to contact **********************, but her mailbox is full and left a message with her husband and are awaiting reply. Thank you.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They sold me a car with faulty equipment causing damage and refuse to fix any of it.

  Business response

  10/10/2022

  We don't see where we sold a vehicle to ***************************** from Happy Hyundai in ********.  Please provide additional information.  Thank you.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In July my vehicle stopped accelerating while driving with both the engine light and oil lights both on and would not go off. The vehicle has an issue with burning faster than normal. My vehicle was towed to Happy Hyundai because of the inconsistencies with Hyundai's towing company. When my vehicle was assessed I was told I needed a complete engine replacement by what was supposed to be a manager, *******************. After I was told what my vehicle needed I had to keep calling for updates only to have ******************* dodge my calls by any means necessary. I live in ******* and my car is in ******** ** and I had no way to get to my job in downtown *******. I called everyday for 10 days straight. I was left on hold, ignored and given no information. ******************* did not care I was without a vehicle, he did not care that I wanted to inquire about my vehicle when he should have been reaching out with information. I had to get a ride to the location to get the ball rolling because He refused to take my call or give any information. After several issues with *******************, I requested a a supervisor. I was put in contact with *****************************. I spoke with ***************************** and he assured me he would get things going on the engine replacement claim and get me into a loaner vehicle. After speaking with ***************************** I was told he will follow up with me that same day, he did not. I called the next day he also began dodging my calls giving no info. He then contacts me and asks for my drivers license and credit card to secure a loaner that I would be able to pick up. That never happened! After 10 days I called back again and provided my warranty info as requested only for ******************* to tell me he does not have time to sit on hold calling a warranty company and I needed to call myself. He then refused to do anything else to assist with anything. I then get a call saying vehicle ready for p/u. they reset the engine light and said vehicle was repaired. It was not repaired! voided replacement

  Business response

  08/25/2022

  We apologize for the delay and inconvenience caused by her vehicle repair and length of time.
  Currently, we are experiencing a high volume of repairs and tow-ins at our facility and are attempting
  to address as quickly as possible. 
  Due to Ms. ****** situation living in *******, we were able to move forward ahead of other vehicles
  and get her vehicle diagnosed and back to her. When using the Hyundai toll-free towing number, they
  require the owners vehicle to be towed to the closet dealer, in this case, our facility. ************** purchased
  the vehicle at a Hyundai dealer in Highland, ******* (**** Hyundai) as was told by someone at that dealership,
  without properly diagnosing her vehicle, that her engine needed replacing. We did not find that to be the case
  and could not to proceed to do as such since after performing our diagnosis, the vehicle passed a bearing clearance
  test and her code was cleared and roadtested 15 miles without any additional repairs needed. This test was also
  paid for entirely by Hyundai corporation at no expense to her. Our facility does not provide loaner vehicles,
  as they are referred to as rental vehicles and that expense would be the responsibility of the vehicle
  owner. The Service Advisor had no reason to contact her extended warranty company as they would have
  required a failed component to start a claim. Generally, they also require the customer to authorize
  tear-down or inspection time before proceeding. 
  
  We strive to assist each customer and situation as it arises and sincerely apologize for any inconvenience
  that occurred.

  Customer response

  08/26/2022

   
  Complaint: 17728070
  
  I am rejecting this response because:
  
  Sincerely,
  
  Malaya Gully

  Business response

  09/01/2022

  We stand by our original response. ********************* has reached out to Hyundai. Thank you. 

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