ComplaintsforHoekstra Garage Door Serv
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Complaint Details
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Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I met with Mr.********************** on 9/26/22 at given residence and it was agreed that he would install a new garage door for me. Mr ********************** has done work on my garage door over the years since before the pandemic. He also installed a new door for my sister. We both have had no issue with the work he performed. He asked that I pay him $2100.00 first so he could purchase the door then he would contact me when he had the door for installation . I wrote out a check for the above amount on 9/26 thinking it would be ok since I did business with him in the past . I didnt hear back from him so I called him several times. When he finally returned the call he said he was still waiting for the door, one-time he said the company gave it to someone so it had to be reordered. More time passed. I kept calling and leaving messages . At one point his phone was not in service . When he called me back he stated he was in an accident but still waiting for the door . We are now in December I finally hear from him and he said he had the door , would call me to set date. I didnt hear from him. I let things pass due to Christmas /New Year holiday. I still havent heard from him despite leaving messages on 1/2,9,13,16,25 today.Can you please advise and assist me in resolving this issue?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.