Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My account was transferred to Inspira from millenium trust and I can't access my acount. I have tried everything to access my account. I used my old log in and got as far as getting the security code. Then it says it was unable to locate my log in. I tried filling out the form to explain my problem and it wouldnt let me submit and now I cant log in at all. Im trying to find my money that was an original rollover from a previous employer.
Business response
04/19/2024
Wed be happy to help you access your account online. One of our client service managers attempted to contact you. Please reach out to us at your earliest convenience. If you would prefer, we can also set up a scheduled time to connect with you.Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Millenium Trust, or Inspira, came to my attention for the first time when I saw their charge on my credit card! They charged $155. I don't know how they obtained my credit card number and were able to charge it. Their website states that they are a trustworthy retirement planning and wealth management company. It sounds fishy, and they have good computer hackers on their staff. I am getting a new credit card number since they hacked into it.Business response
04/10/2024
Were glad we were able to connect with you and resolve your issue. Your investment sponsor has a relationship with us where we provide *** services for their investors. When you decided to invest with them, you were also given the opportunity to open an account with us to hold the investment. The fee you referenced is the annual account fee which was communicated in the fee schedule presented to you when you opened your account. As we discussed, the previous years fees were paid by your investment sponsor on your behalf based on your investment and agreement with them. Please contact us directly if you have any further questions or if we can provide other assistance.Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My money was rolled over to Millineum Trust now Inpsira. I have tried to access the account online from statements I received. The site works poorly and tells me it can not complete its own verification process. I called for help and get the run around. A company that sent me paperwork wants to send more paperwork for me to prove I am who I say. So I cannot access the account and they refuse to provide my account number so I can review account and have my financial planner move the money. And they are charing fees I did not authorize and want back. They also have mailed the statements to an address out of state. Terrible customer service with a cumbersome process to access my own money.Business response
03/21/2024
Were glad you were able to complete the process to take control of your account. We take account security seriously, which is why we sometimes require an individual provide additional supporting documentation to verify their identity before they can take control of and access funds in their account. We received your paperwork and processed your request to take control of your account on Monday. One of our client service representatives attempted to contact you. Please contact us directly if you have any questions regarding accessing your account online or if we can be of any further assistance.Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
After leaving my last job, my 401k is rollover to this company without any notices. I have to call Vanguard to find out where my money has been transferred. I tried to claim the account and was noticed that there will be a $25 closing fee for an account I never consented to. The fee would be deducted automatically once I relocate the fund. The fee problem isnt as big as the fact that I was never informed about my funds. Moreover, customers are basically forced to either stay with Millennium Trust Company, or to pay a fee that they were never aware of. In order to claim my money, I have to agreed to their terms and conditions because that is literally the only option.Business response
03/15/2024
We provide automatic rollover solutions to retirement plan providers with missing or non-responsive participants. We pride ourselves in our ability to locate those individuals and reunite them with their retirement funds. Pursuant to the terms of the retirement plan of your former employer, your former employer directed the rollover of your funds in May 2023 and directed us to establish an *** on your behalf. As part of this process, you should have received prior notice from your previous employer giving you an opportunity to transfer or distribute your funds if you did not wish to have an account established with us. You also should have received an initial welcome letter from us when your account was created which would have included details regarding your account, the services we provide, the associated fees, and your investment options.
Were glad you were able to take control of your account online. One of our client service representatives attempted to contact you to discuss the transfer instructions we sent to you. Please contact us directly if you have any questions regarding the process. Once we receive the transfer paperwork from your chosen successor custodian, we will expedite your request.Initial Complaint
02/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to get hold of the company to access my account. No one answers the calls, no one calls back, cannot reset my password as emails aren't coming through.... There is no customer service and I have a self directed **** which I cannot access to make any trades or get statements or get balance information and cannot get any customer support. As a financial institution holding customer monies this should not be allowed and investigated,Business response
03/08/2024
Were glad we were able to connect with you and help you access your account online. Please contact us directly if you have any questions or if we can help you process a direction on your account.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My account was transferred to Inspira from millenium trust and I can't access my acount. I have tried everything to access my account in order to roll over my money and nothing works. I am seeking prompt help to get access to mt account which ultimately is my money that I can't access.Business response
03/01/2024
Were glad we were able to connect with you and help you complete the process to take control of your account online. One of our client service representatives attempted to contact you to see if you were still having technical difficulties or have any questions regarding the distribution paperwork we sent to you. Once we receive your completed paperwork, we will expedite your request. Please contact us directly if you have any questions or if we can assist you further.Initial Complaint
02/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 401K from my previous employer rolled over to Millennium Trust Company. I have been trying to claim my account to rollover the balance to my current employer, but their online system keeps saying "Registration Failed." Their agent was able to access the account with the same details and look up the balance for me. But they will not help me with the roll over or set up an account for me. This sounds very fishy that the only way to claim my account is through their online system that does not work. This feels like fraud to drain the account with Fees.Business response
02/27/2024
Were glad we were able to connect with you and reunite you with your retirement funds. As our client service representative mentioned when we reached out to you, your rollover has been processed and your check has been sent via the provided delivery instructions. Please contact us directly if you have any questions or if we can be of further assistance.Initial Complaint
02/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My *** was rolled over to Millenium Trust 9/14/2021. They have $32,859.93 of my money. I cannot access the account online as the website doesn't work. I can't talk to a person, all I get is "Please hold". I am 65 years old and need my money. There is no way of contacting them.Business response
02/16/2024
Were sorry to hear you are having difficulties accessing your account and funds via our online platform. We would be happy to assist you in taking control of your account online. One of our client service managers attempted to reach you. Please contact us directly at your earliest convenience. If you would like, you may also respond to our client service managers email with your availability during the week to set up a time for a scheduled call.Customer response
02/19/2024
Complaint: 21234456
I am rejecting this response because:
Sincerely,
***************************Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a former employee from *********** of 30 plus years and have tried to my 401k information from this company and i call or go on-line and they respond with im not in the system. However the ***** HR informed me that is where my 401k went. But i never got any notices of it being moved. I am requesting my 401k information. And where it isBusiness response
02/16/2024
********************,
We are unable to locate an account or funds in your name. Although your funds *** not have been rolled over to us, we would be happy to connect with you and help you locate your account. We have already attempted to contact your prior employer to see if they can provide additional information. One of our client service managers also attempted to reach you to see if you can provide additional details that *** help us locate your funds. Please contact us directly at your earliest convenience.If you would like, you can also respond to our client service manager with your availability during the week so that we can set up a scheduled call to connect with you.Initial Complaint
01/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This is an *** with a company for which I am no longer employed. ***************** Trust, LLC, sent a form to me in January ************************************* cash-out of this ***. I am 65 years old. Inspira is no longer answering my phone calls or emails even though I submitted ALL necessary paperwork to retrieve my money.Business response
02/15/2024
Were glad we were able to reunite you with your retirement funds. We take account security seriously which is why we sometimes require additional documents to verify an individuals identity prior to providing access to an account or funds. When you originally submitted your distribution request, we reached out to you to provide the required documents. Once you submitted your distribution paperwork online on January 31, your funds were liquidated and a check was sent to the provided delivery address the next day. One of our client service managers attempted to contact you. Please contact us directly if there were any issues with the delivery or if we can provide any additional assistance.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
152 total complaints in the last 3 years.
66 complaints closed in the last 12 months.