ComplaintsforThe Inland Real Estate Group, LLC

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******* wife rented from The Inland Real Estate Group - owned property called ****************, located in *****, ********. We lived in a third story apartment (#****). It's just me/my wife/our kitten. Around July of 2023 we started hearing pounding & loud knocking coming from our downstairs neighbor. He was repeatedly hitting his roof to make noise & cause our ground to shake. We did not know why it was happening. But this persisted into August of 2023. It became daily & disruptive. We are the most compassionate & kind tenants you can ask for. We didn't want to complain but we had to. Our work is very busy, we are rarely home. Additionally, it's just us; we dont have any family/friends around. We hardly make noise at all. Our first complaint was filed via email on 08/01/2023. We asked the managers to help us with this persistent ******************* Unfortunately, it was amplified & excessive when I would leave for work & my wife was off (home alone). My wife became scared. I continued to send both documented information (timing & character of noises/pounding) and video evidence. Emails were sent to the assistant & senior manager **************************************************************** Although they responded to the emails, they provided no solution. Instead, they gave us the option to move out, but the noise/pounding was not our fault or our doing. Additionally, the downstairs neighbor was disturbing the peace as several other neighbors heard his aggressive pounding. Unfortunately it effected our day-to-day lives & reduced our quality of life at the apartment significantly. We continued to be compassionate & kind tenants and continued to document and email the manager for help. We did not receive any help. We submitted emails for OVER 5 months. Our complaints were ignored. We felt unsafe in the apartment. Harassed. At times, the neighbor yelled at us. Even in financial strain, we were essentially forced to move out. And we did. With no help or resolution from Atria Apartment manager.

  

  Business response

  02/14/2024

  Please see attached response for complaint ID ********. I have attached the initial complaint letter for reference.

   

  Please let me know if there are any questions.

   

  Thank you,

   

  *********************** Collections Analyst Inland Property Management & Leasing Group, Inc. ************************************************ *********,IL60523 Website|Email Follow ** on

• Initial Complaint

  01/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I rented an apartment at **************** at **********************************. Apt **** ************, ** ***** owned by The Inland Real Estate Group, LLC from December 20, 2022 to November 19, 2023. I paid a refundable security deposit of $350. I gave over 60 days of notice to vacate and included the address for my deposit check to be mailed to. The address was ****************************************************************************. I left the unit in great condition and this has never been disputed. On October 31, 2023 I made my last payment for $985.15. 30 days after my move out date, I had not received my deposit nor a letter stating intent to keep it. On December 19, 2023 I went to the office and spoke with the person in charge about my missing deposit. She checked the records and found that a check had been mailed out to me but was sent to the wrong address. She said that she would correct the problem, she took note of my new mailing address and said that I should see my check soon. More than 3 weeks later I still had not received a check. I went back to the office on Friday January 12, **** and spoke with ***************************. She said she would look into the matter and call me next Monday. She called me on Monday January 15, **** and informed me that my check *** take 30 more days to arrive because the previous check needs to clear. Furthermore, she informed me that my check was for less than $350 due to a water bill and other fees. I replied that this was unacceptable. If any portion of my deposit was to be deducted, I needed to receive notification within 30 days after moving out. I am not at fault for the check and notification being sent to the wrong address. She sent me an email with attachments for the final water bill and the history of charges and payments but the fact remains that they are at fault for their gross delay and human error. I now seek a total of $500 to include non-economic damages due to my time loss and the stress that this situation has caused me and my family for nearly 2 months.

  

  Business response

  01/19/2024

  Please see attached

  Customer response

  01/20/2024

  
  Complaint: 21147108
  
  I am rejecting this response because:

  
  The company's response contains false claims, does not admit any mistake, does not provide a solution to correct its wrongdoings, and does not properly compensate me for undue hardship. As stated in my original complaint, when I went to the office on December 19, 2022, I was told what address the check had been sent to which was different from the one I provided in my letter to vacate. It is false that I stated I no longer had access to that address. Proof of this is that my mother owns that home and I always have access to it. They entered my address in the system wrong and now try to blame me by claiming that I do not have access to that address. I did then provide the address of my new residence. Had the check been sent to the original address that I provided (**************************************.) I would have received it even to this date.

  
  The next false claim is that the assistant manager, *******, stated that a new check would be overnighted to me. In person, she told me that she would look into the matter because I had originally spoken with ******* in December 2023 and she needed to investigate what was going on. She said she would call me the next Monday, which she did. And when she did, she said it would take another 30 days to mail me a new check because the previous one had not cleared. It is false that she said that it would be overnighted to me. 

  
  Lastly, I paid my prorated rent amount in full and on time as well as all my utilities up to my moving date. If a new water bill and any fees were generated after I moved out, this should have been informed to me in writing. Per ******* laws, if a landlord intends to keep the deposit in its totality or partially for any reason, they have 30 days upon the tenant vacating the unit to inform the tenant of their intentions and their reasons for keeping the deposit. The landlord in this case, failed to give me such notice within 30 days of my vacating the unit. The landlord only issued a check on January 17 and overnighted it to me AFTER I submitted this claim with the BBB on January 15. I received the check, which I have no intention of cashing, in an envelope and it still did not contain any notice of their intention to keep part of my deposit. 

  
  I stand firm in my position that I should have the entirety of my deposit returned to me since the time long expired when the landlord could claim any portion of it. Additionally, I should be compensated for my time spent dealing with the issue and for all the anguish I have endured wondering about my deposit. My offer still stands to resolve the issue for a modest $500. However, if the dispute goes to court and/or I need to seek legal counsel to resolve this issue in favor of the law, I will be suing for a much greater amount. 
  
  *******************************************************

  

  Business response

  01/29/2024

  Please see attached response for Complaint ID ********.

  Please let me know when this is received, and if there are any questions.

  Thank you,    

  Customer response

  01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you,
  
  *******************************

• Initial Complaint

  12/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So I made it on this site because according to my credit I owe this company $50 for rental property. I'm born and raised in ********* ** and this property don't look like it's in *********. I'd be greatful for a response because I have never been able to rent my own 1st apartment because of these fees I have no clue where they are from why and who put it there. If u could reach out to me at ur earliest convenience. Thanks

  

  Business response

  01/02/2024

  Please see attached

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Upon moving into our property October 2021 it was noted that the floors had paint all over them, and behind the appliances were never cleaned as well as the vents, fans, and light fixtures. When moving out August 2023 I cleaned according to there move out list plus more. I spent approximately 8 hours making sure everything was clean and disinfected as Im an infection control officer in a healthcare facility. The only thing that I left undone was 1 wall could have been cleaned better. I have 3 boys and the couch was against that wall and there is no light in the room and it was dark and I couldnt see anymore. I also left the globe off of the dining room light because I cleaned it and it was still drying on the counter and I had already taken my step stool to the car. Upon the move out inspection it was noted that a door needed to be replaced but that the property looked amazing otherwise. Upon getting my deposit check and the itemized statement it was noted that they deducted $225 for steam cleaning tile and grout, $200 for professional cleaning, $85 for painting, and $125 for door. I didnt dispute the door. *************** friend fell into the door. I had no problems paying that. $85 for paint is whatever. A little much considering we lived there almost 2 years but whatever. But $225 for floor cleaning when they werent clean when I moved in and $200 for professional cleaning a property that you could have ran a white glove thru without getting anything on it. I called and spoke with property management and was informed that the property current had no manager and they would have to reach out to the regional manager. After several day and a follow up email I was informed they would send me a check for the $225 for floor but that the cleaning fee stood. I read thru both lease agreements to verify that it didnt say anything about a cleaning fee and it doesnt mention it. I again informed the property management that I dont agree with the decision and wanted an explanation. I havent gotten another check nor have I received anymore information regarding my request. Had I known they were going to charge me a cleaning fee I wouldnt have gotten so detailed about it.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a current resident at the **************************. I have been a loyal tenant for the past 3 years. I recently transferred to a different unit for more space (from a 1 bedroom 1 bathroom to a 2 bedroom 2 bathroom). The 2nd bathroom does not have a working fan since moving in. To avoid all the moisture from hot showers and potential mold, we are only using one bathroom/shower. I am extremely frustrated that Im paying a much higher rent price for a 2 bedroom 2 bathroom unit, but only using one bathroom currently. Ive emailed the property manager who is very unresponsive. I feel its unfair and would like some sort of concession or rent credit.

  

  Business response

  10/02/2023

  RE: ***************/Case ID #********
  To Whom It May Concern:
  Inland Residential Real Estate Services LLC (Inland), is managing agent for the Landlord of ************************** Apartments in *********, **********. We are in receipt of your letter dated September 23, 2023, regarding *************** (Resident).

  
  After reviewing the Residents complaint, Inland has investigated the allegations and determined that our team followed proper protocol in regards to handling the work order for the inoperable bathroom fan.

  
  The Resident reported that the bathroom fan did not work on August 23, 2023. The following day Inland reached out to an electrician (outside vendor) to troubleshoot. On the earliest available appointment date of August 28, 2023, the electrician determined parts would need to be ordered to complete the repair. As soon the parts arrived, the electrician came back and completed the repair on September 19, 2023.

  
  Our property manager and maintenance supervisor were in regular communication with the Resident to keep them apprised of all the necessary steps that had to be taken in order to complete the repairs.

  
  Please be advised that at this point we will not be offering any type of concessions as our team handled the repair as quickly as possible and did not have control over the supply chain issues related to receiving the necessary part. If there are any further questions or concerns regarding this matter, we encourage our valued Resident to reach out to our property manager at ************** or ******************************************************

  
  Best Regards,

  *********************
  Property Manager
  **************************

  Customer response

  10/03/2023

   
  Complaint: 20573103
  
  I am rejecting this response because:
  
  This could have been prevented had they properly inspected the fan prior to ** moving in.  I transferred from another unit within the property.  Management and maintenance came by for inspections to each and every unit.  Why was this issue not picked up during these inspections?  The electrician who fixed/connected the wire told us that we are lucky this was fixed because it couldve potentially led to an electrical fire.  I had to clean up all the fine dust that was left after the dry wall was cut and once again after the painter came.  This caused a major disruption as I work from home and have an infant.  
  

  
  Sincerely,
  
  ***************

  

  Business response

  10/10/2023

  Hello,
   
  Please see attached response for Case ID ********.

  I have included the initial complaint form for reference.
   
  Please let me know when this is receive, and if there is anything else needed in response.
   
  Thank you

  Customer response

  10/10/2023

   
  Complaint: 20573103
  
  I am rejecting this response because:
  The letter states that the maintenance team inspected the unit prior to ** moving in.  Clearly, the non-working fan with a live (dangerous) wire was not picked up so how can you say everything had been thoroughly checked and confirmed to be in satisfactory condition??!!
  

  Also, the company had another chance to check the fan when maintenance and the property manager came around to every unit in May 2023 to inspect the inside of every apartment.  
  I surmise I wont be receiving any credit or concession, but I want to make it known on here and other platforms that Inland Residential poorly conducts business (and this is not the only tainted experience Ive had). 
  Sincerely,
  
  ***************

• Initial Complaint

  07/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They repeatedly added and employed late fees, extra fees, horrible business ethics and wrongful practices of running a business. I was charged for months of renter insurance and every month sometimes multiple times a month I would prove I've had insurance. Never received a refund after months of arguing for one whilst still being charged.I was charged heavy for cleaning fees upon move out. I am a rather clean and organized person and seeing 400 dollars of cleaning fees charged is absurd when I have no done 400 dollars of damage to that place. Also is it now part of being a company which owns and operates apartment complexes to be the one throw the cost of maintenance unto the tenant? If that is the case then that is wrong on many levels.Avoid business or contact with this company.

  

  Business response

  08/15/2023

  Please see attachment

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Its a shame with all of the children at that complex that you would allow somebody convicted of child abuse to work there, **********************We have been residents for two years at ************************* and had to move on 6/12/23 with a weeks notice (not evicted, lease was up) and ****** lied to us about the moving company taking our belongings after we moved out. If it wasnt for our honest neighbor we wouldnt have known that our belongings would have been thrown out TODAY 6/20/23. She lied to us for 8 days about where our stuff was taken and who took it. My boyfriends brothers ashes were in the apartment and she continued to lie and say that the stuff had been taken. We have a video of the whole ordeal and would be more than happy provide it. Shes rude and we had to call the police to get our belongings. The moving company was not a legitimate moving company, we have a photo of the vehicle that was used to pick up our things and now they are trying to charge us an additional $250, after my boyfriend already got the cops involved and physically moved most of the stuff that was in their trailer. The leasing office, including and especially ********************* made it perfectly clear that they were under no legal obligation to let us into the unit to gather our belongings, that was made perfectly clear. But we still got our belongings, had to get the police involved and are now being charge an additional $250 in removal for our belongings even after my boyfriend physically went to the complex, talked to the movers and moved as much stuff as he could into the car and had no support from the leasing office. She followed my boyfriend to the apartment for what reason? We already had the sheriffs and movers say that we could take our belongings so why she had to try to intimidate him is insane. Again, we have the video. At this point, this is no longer an issue of what the law says this leasing office was obligated to do for us, this is a serious customer service issue.

  

  Business response

  06/26/2023

  RE: ***************************/Case Id # ********
  To Whom It May Concern:
  Inland Residential Real Estate Services LLC (Inland), a ******** limited liability company, is managing agent for the Landlord of ************************* Apartments in *****, *******. We are in receipt of your letter from June 21, 2023, regarding *************************** (Resident).
  After reviewing the Residents complaint, we have spoken to our onsite team about the matter. Per the lease agreement once keys are turned in on the move out date, possession then returns to the apartment community, and we will not allow access into the apartment again. We apologize if there has been miscommunication about the remaining personal items that were left in the apartment between the resident and our office team.
  In spirit of cooperation, we offered to waive the $250 trash removal charge for Ms. ****** account, and to set up payment arrangement for the remaining balance which was accepted by her. We believe this is a fair resolution to this matter. If there are any further questions or concerns regarding this matter, feel free to reach out to the onsite manager *************************** at ************, or ********************************************************.
  Best regards,
  *****************************
  *****************************
  Regional Property Manager
  Inland Residential Real Estate Services, LLC

• Initial Complaint

  06/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up on the inland residential website for text and email notification for when rent is due. I also signed up for autopay previously. I never received ANY notification from the company regarding rent payment. Today I tried setting up autopay again on the inland residential website and clicked submit. There was a loading/confirmation sign and then the page refreshed. A reasonable person with normal understanding of the internet would assume that the information was submitted and auto pay is set up. This had happened previously and I had expected that my dads debit card (hes paying my rent) would be charged automatically on the first of the month.Both of the inland residential online services that I signed up for that would prevent me from missing my rent payment was faulty and did not work. I asked to have the late fee removed from the charge because since the issue was with the website and its glitches. The leasing manager called me at work and spoke so aggressively and loudly that other people could hear. She constantly interrupted me and I felt pressured to pay the rent with late fee. I asked her if I could get credit for next month or get a refund and for her to connect me with someone that can help. ****** refused to connect me with her superior and said it was my fault that autopay didnt work.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We spoke with ************** on 5/18/22 and she advised us of our prorated rate for August of $810.84. I do understand we failed to provide the 60 day notice of End of leases which moved us to month-to-month rent in August.Per the contract: AThis Lease Contract will automatically renew month-to-month unless either party gives at least 60 days' written notice of termination or intent to move-out as required by this paragraph and paragraph 47 (Move-Out Notice).8/01/22 we spoke with **************** She provided her email address to were we could send over our notice of End of leases for the month-to-month contract. I sent over the email on 8/01/2022 at 10:21. From the contact that was signed by my husband and I it states: Either party may terminate a month-to-month tenancy by giving the other party written notice no later than 15 days' prior to the end of the monthly rental period. If you fail to provide us at least 15 days' written notice to terminate a month-to-month tenancy prior to the end of the monthly rental period, you shall be liable to us for an additional 1 month's rent. sent over this email to both ****** and ***** on 8/01/2022. Which gave the company ample time for a new family to occupy the home. On 8/31/22 ******* called from his personal number to make sure we were leaving the premises by 11:59 because we didnt turn in the keys during business hours. He stated we only had to turn in the keys and nothing else was needed.09/01/22 I received a call from Quency who called to make sure we were out of the home I advised him yes and he imputed this information in the system and he advised we would receive a letter of exiting. I do not understand where the miscommunication is coming from within the office. ***** advised me today 1/05/2022 at 10:00 that the reason we are being charged was because we didnt sign an exit letter. But the contract does not state that. Written communication is the communication needed.

  

  Business response

  01/11/2023

  Tell us why hJanuary 11, 2023
  
  Better Business Bureau of ******* & Northern ********, Inc.
  121 ********************************************************************************** 60611
  
  RE: *******************************/Case ID # ********
  
  
  To Whom It May Concern:
  
  Inland Residential Real Estate Services LLC (Inland), a ******** limited liability company, is the managing agent for the landlord of ************************************** in *****, *******.  We are in receipt of your letter from January 5, 2023, regarding *******************************. 
  
  After reviewing Ms. ********* complaint, we spoke with the onsite team about the complaint. After reviewing the matter, we have concluded that there was miscommunication between the onsite team and ******************************* when the move-out notice was provided, and ******************** was charged a non-sufficient notice fee. 
  After reviewing Ms. ********* request and in the interest of resolving this matter, we will refund the non-sufficient notice fee. If there are any further questions or concerns regarding this matter, ******************** can reach out to ****************** ************************* at ************ or **********************************************. 
  
  Sincerely,
  
  *************************
  
  *************************
  Property Manager
  Inland Residential Real Estate Services, LLC
  
  ere...

  Customer response

  01/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Lotus at River Walk Apartments at *************************************************************** has been negligent in properly repairing A/C and water heater issues even after several leaks. My daughter's apartment now has mold and the moisture readings are high per EPA guidelines necessitating mitigation and clean up. The apartment manager, *******************************, says it isn't that bad and they are refusing to clean up the mold or provide an alternate apartment for health and safety reasons while they fix the issue and remove the mold. They are requiring the tenants to clean the mold. There are damages to clothing, shoes, and all personal affects. They have refused to provide a safe environment. I want to get released from the lease early. They will not respond except to be nasty and mean about everything. They are violating environmental and health recommendations. They do not repair things in a timely manner and that is what led to this mess.

  

  Business response

  12/27/2022

  Tell us why December 27,2022
  
  Better Business Bureau of ******* & Northern ********, Inc.
  330 *******************, Suite 3120
  *******,******** 60611
  
  RE: ***********************/Case Id # ********
  
  
  To Whom It May Concern:
  
  Inland Residential Real Estate Services LLC (Inland), a ******** limited liability company, is managing agent for the Landlord of Lotus at River Walk Apartments in ***************, *******.  We are in receipt of your letter from December 12, 2022, regarding ***********************.
  
  After reviewing ********************** complaint, we have spoken to our onsite team about the matter. Inland takes resident concerns very seriously, we received a work order for a water issue on December 11, 2022, and contacted a company to do testing and extract the water.  The water heater and A/C unit have also since been repaired.  We are currently awaiting the findings from the remediation company as to any further needed repairs, and we will address accordingly as needed.

  
  We have also reviewed ********************* request and decided to allow early termination of the lease with no penalty. We believe this is a fair resolution to this matter. If there are any further questions or concerns regarding this matter, feel free to reach out to the onsite manager ******************************* at ************ or ****************************************************************
  
  Best regards,
  
  *******************************
  
  *******************************
  Area Property Manager
  Inland Residential Real Estate Services, LLC
  here...

  Customer response

  02/14/2023

   
  Complaint: 18561491
  
  I am rejecting this response because:I want to reject the business' response because they have not fully addressed the issues that I have been trying to resolve with them.  As I stated in my previous email, Inland Properties caused significant damage to tenant property which resulted in permanent loss and substantial disposal costs.  In addition, Inland Properties tried to force the tenants into signing a lease termination agreement that was one-sided and unfair by putting all liability on the tenants and absolving the business from all liability before they would release the lease.  This resulted in my filing a BBB complaint and only then did they release the tenants from the lease without the requirement to sign the unacceptable terms of the agreement.  Furthermore, the business put statements in their lease termination agreement that we had jointly created the agreement yet they refused to consider my changes to the agreement and said their agreement was non-negotiable.  They had statements in the agreement that implied that the tenants would have to make the residence ready for tenancy by 12/31/2022 which would have required mold mitigation that was not the tenants responsibility nor could it have been done in that short period of time.  Their demand was impossible to meet and they took no responsibility for their own negligence.  This was railroading and bullying for their own self interest.  I have attached the claim for damages, a copy of Inland's non-negotiable lease termination agreeement, a highlighted copy of the said agreement that shows the unacceptable terms, and the agreement that I proposed and was denied.  Thank you for your help in making sure this business is held accountable to its consumers.
  

  
  

  Sincerely,
  
  ***********************

  

  Business response

  02/20/2023

  Tell us whyFebruary 20,2023
  
  Better Business Bureau of ******* & Northern ********, Inc.
  121 ********************, Suite 2000
  *******,******** 60611
  
  RE: *********************** /Case Id # ********
  
  
  To Whom It May Concern:
  
  Inland Residential Real Estate Services LLC (Inland), a ******** limited liability company, is the managing agent for the Landlord of *************************, *******.  We are in receipt of your letter from February 14th, 2023, regarding ***********************.
  
  We have investigated the complaint and the allegations made by ******************** thoroughly and have concluded that our onsite team followed proper procedures and responded in a timely manner to address the residents concerns.
  As requested in her initial complaint, the unit was cleaned in a timely manner and the residents were offered an early termination of their lease without an early termination penalty as a resolution to the matter.  Inland will not be reimbursing the residents for the claims submitted by ********************.
  If there are any further questions or concerns, we encourage the residents to discuss with our onsite property manager ********************************
  
  Sincerely,
  
  *******************************
  
  *******************************
  Property Manager
  Inland Residential Real Estate Services, LLC here...

  Customer response

  02/23/2023

   
  Complaint: 18561491
  
  I am rejecting this response because:

  
  

  The tenants suffered damages and loss of most of their property due to mold that was caused by the business' neglect of proper maintenance and repair.  These issues that caused the massive and uncontrollable mold could have been avoided by the business and they are liable for all damages caused by that neglect.  There were numerous service requests for the same type issues and yet they were not properly resolved.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩