Reviews
This profile includes reviews for Oxford Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLatanya J
Date: 12/15/2024
1 starI purchased insurance from this company 2months ago. i then had my car stolen and the insurance refused to pay for the damages & then drop me. My car has been siting up for 2months with repairs that never got done because the adjuster refuse to go out. I"m a single mother without a vehichle because they refuse to fix it I"ve been in contact with cooperate with nothing been done & neither has any of my phone calls been returned. Due to negligence on one of the customer service workers something needs to be done so I am looking into legal representation in regards to my situation.Review fromSonia V
Date: 09/23/2024
1 starSonia V
Date: 09/23/2024
The customer line that is supposed to help customers with questions and selecting an appropriate plan has business hours from 8am-6pm Monday-Friday. I called on Monday evening at 5:25pm. They put me on hold and never picked up. I waited on the line and once it was 6pm they had the automated voicemail kick in to say that they were closed. This company is horrible and doest care about its customers whatsoever!
Oxford Insurance Group
Date: 09/24/2024
Our office hours are from 9am-7pm Monday-Friday. We have 48 locations and it would be helpful to know what phone number the consumer ******* call in so we could do some research. We do apologize for the inconvenience.Review fromTotyanna W
Date: 04/12/2024
1 starTotyanna W
Date: 04/12/2024
This company is the worst they took my money and canceled 3 days later and gave me half the money backOxford Insurance Group
Date: 04/15/2024
Customer paid $189.00 down payment on a policy for $671.00 issued through United Equitable and cancelled on 4-6-24. The premium charged by the insurance company was $33.00 and we refunded customer $156.00 back to her credit card of payment.on 4-10-24.Review fromRaquel S
Date: 12/11/2023
1 starRaquel S
Date: 12/11/2023
this company has not fixed my car and has treated me like i stole my car, they have yet as of today to call me and say anything about my car, and every person i have spoken to keeps giving me the round around about my car leaving me in the dark about what's going on and what will happen. I know i am not the only person whose car has been stolen yet I feel that they could have taken better care of their clients.Oxford Insurance Group
Date: 12/12/2023
Oxford Auto Insurance is not an insurance company and don't handle or pay claims. This customer has a policy with ******** Freedom with claim #**-282926. We will reach out to the insurance company to contact the customer on her claim concerns.Review fromRuth N
Date: 09/21/2023
1 starRuth N
Date: 09/21/2023
I went into your location on 47th and California. I went in to cancel my policy due to horrible service. I went into the office and spoke with ****************** was very rude and disrespectful to me and my daughter. Ill never be returning back to Oxford and Ill be informing all the people I know of this horrible company.Oxford Insurance Group
Date: 09/25/2023
Sorry, but we checked our customer list and couldn't find a customer with the name ************************* and this is not a legitimate email address. Also we don't have an agent at the location name **************Review fromRosie L
Date: 05/17/2023
1 starRosie L
Date: 05/17/2023
Had been insured with them for almost 7 years did not file one claim or miss a payment and they dropped me after my car was stolen. I had a hard time trying to insure my ******* Sonata, now I pay twice as much for insurance.Oxford Insurance Group
Date: 05/18/2023
At Oxford Auto Insurance we don't handle or pay claims. This is only done by the insurance company the customer is insured with. All of the ********************** companies are having issues with insuring ********* and ***** at the present time and rates have increase tremendously for companies.Review fromJohn C
Date: 08/10/2022
1 starJohn C
Date: 08/10/2022
Terrible customer service on ************ and *************Oxford Insurance Group
Date: 08/15/2022
insured called and said the *** told him he needs Owners SR22, so the agent made customer aware it gets resubmitted with vehicle so *** will see it in their system by end of week.Client was upset because his plates are suspended. we made him aware that they are not, but if he has questions or concerns, he can call *** to verify because on our end everything is verified.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.