5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Totyanna W
1 star04/12/2024
This company is the worst they took my money and canceled 3 days later and gave me half the money back
Oxford Insurance Group Response
04/15/2024
Customer paid $189.00 down payment on a policy for $671.00 issued through United Equitable and cancelled on 4-6-24. The premium charged by the insurance company was $33.00 and we refunded customer $156.00 back to her credit card of payment.on 4-10-24.Review from Raquel S
1 star12/11/2023
this company has not fixed my car and has treated me like i stole my car, they have yet as of today to call me and say anything about my car, and every person i have spoken to keeps giving me the round around about my car leaving me in the dark about what's going on and what will happen. I know i am not the only person whose car has been stolen yet I feel that they could have taken better care of their clients.Oxford Insurance Group Response
12/12/2023
Oxford Auto Insurance is not an insurance company and don't handle or pay claims. This customer has a policy with ******** Freedom with claim #**-282926. We will reach out to the insurance company to contact the customer on her claim concerns.Review from un k
1 star09/21/2023
I went into your location on 47th and California. I went in to cancel my policy due to horrible service. I went into the office and spoke with ****************** was very rude and disrespectful to me and my daughter. Ill never be returning back to Oxford and Ill be informing all the people I know of this horrible company.Oxford Insurance Group Response
09/25/2023
Sorry, but we checked our customer list and couldn't find a customer with the name ************************* and this is not a legitimate email address. Also we don't have an agent at the location name **************Review from Rosie L
1 star05/17/2023
Had been insured with them for almost 7 years did not file one claim or miss a payment and they dropped me after my car was stolen. I had a hard time trying to insure my ******* Sonata, now I pay twice as much for insurance.Oxford Insurance Group Response
05/18/2023
At Oxford Auto Insurance we don't handle or pay claims. This is only done by the insurance company the customer is insured with. All of the ********************** companies are having issues with insuring ********* and ***** at the present time and rates have increase tremendously for companies.Review from John C
1 star08/10/2022
Terrible customer service on ************ and *************Oxford Insurance Group Response
08/15/2022
insured called and said the *** told him he needs Owners SR22, so the agent made customer aware it gets resubmitted with vehicle so *** will see it in their system by end of week.Client was upset because his plates are suspended. we made him aware that they are not, but if he has questions or concerns, he can call *** to verify because on our end everything is verified.
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