Business ProfileforF-M Exteriors

I contacted fm exteriors because I had Gail damage from the hail storm in *uly. I gave them my first initial payment that I received from my insurance, to fix my roof, gutters and partial siding.. **** ************ is the contractor I’ve been working with. I gave him the check on 9.14.23. He told me it would be 2-5 weeks before they would start. Currently going in 7 weeks still no work has been done. Called and texted him on week 4 he said he hasn’t received the report back on the siding yet. Texted him and asked if they could do the roof while we wait for the report kn the siding. No response. Called the office and talked to ******* she informed me tgey were still waiting for my payment that’s why nothing has started. I informed her that I had given my payment to **** 4 weeks ago, she *****s that she was going to call him and find out what was going on. ***** **** said for them to replace all of the siding fm exteriors would have to prove that my siding no longer exist. **** cut a piece of my siding off and supposedly sent it to Florida a place called Intel and tgey can find out if it’s still in existence or not and if it isn’t they send a report to them and then fm sends it to the insurance company. Now back to my complaint, later tgat day ******* calls me back and says that she got a hold of **** and he was bringing the check to the office and he was going to resubmit the report to intel about the siding. I asked her if it was possible for them to do my roof while we wait on the siding report. She said they start from the top down, which she explained they would start with the roof. Then the siding then the gutters. She said I would have to talk to **** about it. I explained that * have called and texted and he doesn’t respond. She called me on 10.12.23 and left a message stating that her and **** resubmitted the report for the siding and they should know something in 2 weeks. When 2 weeks rolls around, which is week 4 by now, no phone call, texted **** no response. Call the office talk to ******* again she said she spoke to **** that morning and he said he still hasn’t heard anything front Intel yet about the siding. She said for me to call **** he had more information. Called no response, called the office 3 times between 3-5 pm went straight to voicemail mail. Called Friday 10.27.23 and spoke with ******* again told her **** wasn’t responding to my calls or texts asked if I could get my money back, she said she would have *esse call me he is ****’s boss and I could speak to him about it. No call from him called the office today 10.30.23 talked to ******* again told her no response from *esse she *****d she was going to have her gm call me it’s now 425 no response from tgem either. Sent an email to the company to no response from the email either. Going on 7 weeks still no work done and no update on my status. I asked for my check back that’s why I was referred to these other people by *******.