Customer ReviewsforEmpire Today, LLC

I am very pleased with my flooring The installers did a great job !

*******, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.

**** is awesome very helpful and not pushy. He shared his knowledge and was pleasant to work with. **** is a superior representation empire is blessed to have such a wonderful leader

*********, we're happy you found your sales rep to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Yes. The crew went above and beyond on the job and how they treated me. My floors look absolutely amazing and I couldnt be any happier with the work. They did my entire main level with new floors in one afternoon. I highly recommend this work crew to do any job you need. Thanks for the outstanding work guys. Sales Rep ******************* went above and beyond to help us get the maximum amount of our floors done within our budget. A gentleman the entire time and actually listened to what we needed. Between the salesman and the work crew we have become customers for life. Thanks *** and ******.

******, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and we are pleased to hear that you enjoyed your experience with Empire Today! 

Sales **** **************************** came to our condo to give us a quote on laminate flooring. When asked if the installers were employees of Empire, ******* said yes. That was the first deception. The installers are sub contractors. After the floor was installed, there were gaps at the bottom of all the door frames. When we asked the installers about the gaps, they said the new flooring is lower than the old flooring. We thought this was something ******* should have told us about, since we were confident we werent the only customers that would have this problem. We sent an email to **************** stating we were not happy with the situation. He immediately responded with That is a unforseen thing with replacement flooring. That was it. We responded with ****,That is a blanket statement and we dont agree. Im sure we are not the first people that have had an issue like this. This absolutely should have been brought to our attention, as you are the professional/expert on flooring. As a customer, we deserve to know all the pros and cons of replacing our flooring. ThanksAfter that email on a Thursday, we didnt hear back from him until we sent another email, on Friday, stating we were disappointed we had not heard back from him. He responded with My manager says you can call the 800 # and set up a post install service. He apparently didnt care about us as customers or he would have called us or sent responses that showed he was a professional that wanted his customers to be happy about their decision to go with Empire. He got his commission and moved on. I called the 800 # and left a message. The person that returned my call stated that situation is in the contract and theres nothing that can be done. Truthfully how many customer actually read the contract? That is something a professional/expert on flooring should mention to a potential customer.We feel we were deceived on these issues and as customers making a major purchase, we deserved better.

****, thank you for bringing your concerns to our attention. We regret to hear that your experience was not what you expected. We've located your order and will contact you within 48 hours to discuss your concerns.

****, thank you for bringing your concerns to our attention. We regret to hear that your experience was not what you expected. We've located your order and will contact you within 48 hours to discuss your concerns.

*****, our consultant was fabulous. Very professional and friendly. She make it a point to answer all of our questions.

*****, we're thrilled to hear that your experience was a positive one from start to finish. Thank you for sharing your experience. We hope you're enjoying the new look and feel of your home.

Contractor was very punctual and professional. Their work was very clean and sleek.

******, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.

The worst company Ive ever dealt with. They promise you one thing and cant deliver. I had a signed contract for a certain material and price. They called day before install and said they didnt have material That if I wanted to install I would need to upgrade my order to a more expensive floor and they needed to know right now or wait 4- 5 weeks. Wed had no floor in 1/2 of our home due to water damage. We had no choice. So we had to pay another ******* They showed up on the last day of install the installer said we were a room short of material. They made a mistake on their calculations. Now they want another *******. Thats almost 3k more than we expected to pay. I felt like these were ploys used to get more money out of us. As they knew we needed floors installed Empire took no responsibility or blame for what happened. I would run as fast you can run from them . High pressure sales attics

****, we always aim to deliver a great experience and are gutted when we dont meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve and ensure this doesnt happen again.