Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a scanner. Scanner never showed up. Seller has known since 6/25 and has ignored me since 6/25. It's all in the screenshots.

  

  Business Response

  Date: 07/06/2025

  BBB,

  Hi.  The order in question was processed via ********** and not with PCNation.  PCNation did not bill the customer and Amazon did.  Accordingly, any and all disputes have to be remedied via Amazon (the billing party).  PCNation was selected in the Amazon marketplace for order fulfillment (shipping).  We shipped the order via ***** to the exact address the customer provided.  After the customer notified at ****** that they didn't receive the package, we replied and stated we would research the issue.  After contacting ***** and doing our own investigation with ****** maps/images, it was determined that the package was left at the direct neighbors house in error by the ***** driver.  We sent the customer a detailed response via Amazon describing that direct neighbors house and stated to please retrieve the package from the neighbor.  We are very sorry for any inconvenience related to this circumstance. 

  Cordially,

  ***** ****

  PCNation Customer Service

   

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a monitor through ****** from PC Nation. They sent me a defective monitor. I returned it and expected a full refund. Instead they claimed that I sent them a different monitor than the one i received. This is a lie and an attempt to avoid paying me the refund. This company has multiple complaints against them and I can see why. They are playing games and trying to make me jump through hoops when THEY made the mistake.

  

  Business Response

  Date: 06/25/2025

  BBB,

  Thanks for your inquiry.  There was an unfortunate circumstance where due to a Warehouse oversight, it was thought the item the customer returned wasn't the same item that was shipped.  Because of that warehouse oversight, no refund was initially provided for the returned item.  Earlier today, the warehouse oversight was discovered and PCNation issued a refund to the customer for the returned item.  We are very sorry for the circumstance and any inconvenience it caused.  Again, as of today, a refund has been provided to the customer for the returned item.  If you need any further feedback, please do not hesitate to let us know. 

  Cordially,

  ***** ****

  PCNation Customer Service

  Customer Answer

  Date: 06/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone made an unauthorized purchased from this company with my bank card . Company unwilling work with us resolving issue. Never receive call back, Their main objective is to get a sale no matter how they get it, or what form of payment. Once again I never purchase a thing from this company.

  

  Business Response

  Date: 03/22/2024

  BBB,

  Thank you for your inquiry.  PCNation is one of the leading online stores for consumers to order IT products.  Like any other great company like Amazon.com, PCNation sometimes receives orders placed at our website with stolen credit cards.  PCNation screens all incoming orders for Security reasons.  In this circumstance, PCNation cancelled the incoming order that was placed with ************************ card and the card was never billed.  Again, due to PCNation's Security measures, the party who stole ************************ card information and attempted to place an order with PCNation, were unsuccessful.

  Whenever someone has their credit card compromised, it is highly suggested they contact the card issuing bank to report the issue and ask for assistance.

  If you have any further questions, please do not hesitate to let us know.
  

  Thank you.

  *******************

  PCNation Customer Service

   

   

   

   

   

   

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two HDD from this company. They shipped them out with little to no protection for a disk drive. One of them worked thank goodness but the other failed to initialize. I received my return label and went through the process of mailing the drive back only to be told initially that it was the wrong product that I returned and then after probing I was told that the serial on the product I returned did not match what they sent. This seems to be an on going issue with this company and I would highly advise staying away from them if you can, at least until they fix their business practices.

  

  Business Response

  Date: 11/28/2023

  Tell us why here

  BBB,
  Hi.  We would love to provide feedback on this inquiry, but we are unable to locate any customer named *********************** in our systems.  To further research the inquiry, we will need the customer order number.  Please reply with the customer order number.

  Thank you.

   

  *******************

  PCNation Customer Service

   

   

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business has mailed incomplete product. there are items messing from the package received. I have contacted the company customer support and spoke to **** and **** and *******. But still no answers or solutions, they keep telling me that they have contacted shipping and logistics. i have mailed twice and called 6 times to try resolve this issue but they keep passing my issue to each other and empty promises. This issue has not been resolved and no answers are given to the missing items. The web cam and the speakers are the two items missing.Thank you.________________________________________

  

  Business Response

  Date: 09/28/2023

  BBB,

  Good afternoon.  The PCNation website had a product spec posted for the purchased item that we obtained from a 3rd party.  Unfortunately, the product spec had an error and stated that additional parts were included in error that do not come in the box from the manufacturer.  We appreciate the customer patience while we reviewed the circumstance.  Today, the customer is being sent a return approval with a pre-paid ***** shipping label to send the item back.  Upon receipt at the Returns Warehouse, the returned goods will be processed in the same manner as all returns.  All items being returned must be in the original manufacturer packaging and be in like-new condition.  As long as the returned items are in the correct condition, a full refund will be provided.            

  We apologize to the customer for the error in the product spec.  If you need any additional information, please do not hesitate to let us know.

  Cordially,

  *******************

  PCNation Customer Support

   

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This rotten company displayed so much negligence after they gave me a return label. I kept following up with them asking where my refund was, and they never replied for weeks. I kept pointing out the return was delivered to them, and they kept ignoring me, not replying. Their return shipment was sitting at a ********* for them to pick up since 5/21/23 and they failed to pick it up, and it sat there for weeks. Then on June 2 it said returning to sender because PC ****** failed to pick up their return shipment. Then on June 12 I filed A to Z claim with amazon, and suddenly they care, and apparently was able to get ***** to bring the package back to them finally. They claim the hard drive was missing, and if so, it is their negligence, and either their employee theft, or ********** and it is not my problem, and they need to file an insurance claim and refund my order already. Order 113-5142682-6065025 The ***** tracking:***************************************************************** Sellers gross negligence includes unresponsive, harmed my return, hasnt processed refund.I did my part and returned the item, and I have been waiting for 1 month, since May 22, 2023 when it was attempted delivered and available for seller to pickup Refund my $385 immediately.

  

  Business Response

  Date: 06/14/2023

  BBB,

  Thanks for contacting us.  PCNation has been in business for over ************************************************ the Amazon marketplace since Amazon was launched.  All returns for Amazon customers get returned to a RETURNS WAREHOUSE.  It is the same RETURNS WAREHOUSE location for years.  We have no affiliation with ********* or have anything to do with a ********* nor do we drop-off or pick-up packages from *********.  All Amazon Returns arrive either via *********** or the **** and the items get DELIVERED directly to our Returns Warehouse.  If a package doesn't arrive at our Returns Warehouse, then that is not anything we have control over.  When a return does deliver to the Returns Warehouse, we use the same QUALITY CONTROL MEASURES with each and every return and these measures have been in place for many, many years.  Every package is opened and inspected to make sure the correct items are received.  After the product is verified to be correct, a refund is issued.  If an incorrect item is returned, no refund is issued.  In this case, an incorrect item was returned and therefore no refund was able to be issued.  Other than explaining the return process and that we received the package and that an incorrect item was inside the carton, we can't comment about anything of the further claims the customer is making.  

   

  Cordially,
  

  *******************

  PCNation Customer Service

   

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20178944
  
  I am rejecting this response because:
  

  Given that this company was grossly negligent in failing to pick up the returned package at their local facility since May 21, until eventual re-delivery 3+ weeks later, this company should be making things right, and accept that it is likely their warehouse employee or the employee at the local ********* facility that is responsible for any missing item from the package. The package contained a hard drive cushioned by newspapers, and this company cannot blame me for the loss. It is much more likely that their gross negligence caused this loss. They fail at customer service, and they fail at basic processing of packages, even with their own return label they provided me and then didn't pick up their package for 3 weeks. As a result of their negligence, they need to refund me for this order immediately. If not, I will be waiting for A to Z claim to resolve this, and if necessary I will file a chargeback, so I don't know why this company chooses to dig themselves into more liability because they are not keeping my money. 
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/20/2023

  BBB,

  Thanks for reaching out.  This customer placed their order at www.amazon.com and not at www.pcnation.com.  For the order placed at Amazon.com, PCNation was the Seller in the Amazon.com Marketplace that was selected for order fulfillment.  We shipped the merchandise to the customer and we also processed the return after the package was delivered to the PCNation returns Warehouse.  All orders we fill for Amazon.com are processed the same exact way.  When there is a return, Amazon.com provides the Amazon.com customer with a return shipping label.  The Amazon.com customer then sends the item back.  All returns get delivered directly to the PCNation Returns Warehouse by *** or the USPS.  There are no packages that have ever previously been held at a ********* for PCNation to have to retrieve and we are unable to do that.  After a package arrives at the PCNation Returns Warehouse, we open the carton and inspect the goods inside to make sure the correct merchandise is returned by the consumer.  If the correct merchandise is received, a refund gets issued.  If incorrect merchandise is received, no refund is issued.  In this case, we didn't receive the correct item so no refund was able to get issued.  We understand the consumer is upset with not receiving a refund, but PCNation is unable to provide a refund without receiving the correct merchandise.  We are unable to comment about any of the consumers other unfounded allegations.  Also, when a consumer shops at Amazon.com, Amazon.com handles all billing and not PCNation.  The consumer has the option to contact ***************************** for further assistance as once again, Amazon.com is where the order was initiate and Amazon.com is the party that billed the consumer for the order.    

  If you have any other questions, please let me know.

  Cordially,
  

  *******************

  PCNation Customer Service

   

• Initial Complaint

  Date:05/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company owes me $863.82 for amazon order 113-3945146-4831403 They screwed up my return delivery, refusing *** shipment, before it was even delivered or inspected.Their responses have been nonsensical and the bottom line is they do not have the right to refuse with, interfere with, the delivery of a customers return to be able to refuse a return and refund.

  

  Business Response

  Date: 05/03/2023

  BBB,

  Thank you for your inquiry.  The order in question was placed at Amazon.com.  Amazon.com is the party who billed the Consumer for the order and Amazon.com "owns" the order.  As the order was processed at Amazon.com, the Consumer has to address any concerns with Amazon.com.  We are happy to provide further details on the circumstance though.  The consumer ordered goods in the Amazon.com marketplace and PCNation was selected for order fulfillment.  We shipped the exact items that were ordered.  The Consumer received the correct merchandise.  The Consumer then realized that they ordered incorrect items for their needs.  With any return at Amazon.com, the Consumer requests a return with Amazon.com and Amazon.com approves the return.  If a Consumer asks for a return shipping label for their return, Amazon.com provides it.  In this case, the Consumer requested a return shipping label and Amazon.com provided a *** return shipping label.  Again, Amazon.com approved the return and Amazon.com provided the return shipping label.  The issue here is that it seems the *** return shipping label that Amazon.com provided wasn't generated properly and had an error.  Because of the error on the *** return shipping label, the *** delivery driver was unable to deliver the package to the PCNation Returns Warehouse.  All of this information is clearly stated at the *** website in the tracking details.  PCNation's Returns Warehouse didn't refuse the package and the issue had nothing to do with PCNation.  We have already communicated to the Consumer on direct communications that they have to address the issue with Amazon.com since the order was placed at Amazon.com and because Amazon.com billed for the order, approved the return, and also provided the *** return shipping label.  PCNation is happy to assist with expediting the processing of the returned package if/when it gets delivered to the PCNation Returns Warehouse.  Without receiving the package/merchandise, our systems will not send notice to Amazon.com that we received the return from the Consumer.  We understand this circumstance is frustrating for the Consumer, but it has nothing to do with any oversight by PCNation and we have already directed the Consumer to contact Amazon.com for further assistance.  

   

  If there are any other questions, please do not hesitate to let us know.

  Cordially,

  *******************

  PCNation Customer Service

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 20012551
  
  I am rejecting this response because:

  You are a corrupt company and you want a war you got one.

  You asked for what is coming next.
  
  Sincerely,
  
  Cola Antony

  

  Business Response

  Date: 05/03/2023

  BBB,

  Hi.  As stated, the order was placed at Amazon.com and billed by ***************** PCNation was the Seller selected in the Amazon.com marketplace for order fulfillment.  We shipped the correct merchandise and the Consumer received the correct items and then realized they ordered incorrectly and requested a return with ***************** ******* return shipping label for the return was provided by ***************** *** didn't deliver the package to the PCNation Returns Warehouse due to an error on the *** shipping label provided by ***************** The package was being sent back by *** as the *** driver was unable to deliver the package due to the error on the shipping label.  All of this information can be viewed at the *** website.  The PCNation warehouse didn't refuse the package.  We have clearly communicated to the Consumer to contact Amazon.com for further assistance as we are unable to mark the return as received without having actually received the package/returned merchandise.  We have acted in good faith by responding to every inquiry.  It seems this Consumer will not accept any response we communicate which is unfortunate.  

   

  If you have any further questions, please do not hesitate to let us know.

   

  Cordially,

   

  *******************

  PCNation Customer Service

   

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 20012551
  
  I am rejecting this response because:

   

  You are simply costing your company an AZ Claim / Chargeback. PERIOD.

   

  Your shipping dock erred and the customer will not lose $800.

   

  refund to avoid the various steps and costs you will incur to ultimately refund me anyways.
  
  Sincerely,
  
  Cola Antony

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* Order #W1831479 10/31/22 Ordered product from ********* for next day air to another location. Paid $221.05. ***** status said delivered; our personnel never received item.12 calls to this company and two emails and nothing has been resolved. Calls on Nov. 3, 7, 8, 10, 15, 18, 23, and 29. Dec calls made on 16, 20 and 27. *** calls were on 3 & 20. Final call Feb. 13. First call spoke to *** who wasnt much help regarding order W1831479. Was told by *** there was no signature release on this package and that they would follow up with the ***** driver. It would take 2-3 days.***** to ****** who said that he was starting a claim that we didnt receive the item and that a claim number would be emailed.Spoke to ******** who said the package was delivered to the mailroom. Claim number is #C-87217461.Spoke to *** who said there were no updates.Spoke to ******* Asked for ****** and was told he is out of the office the 15th and 16th. Was told they were waiting on Fed Ex. Agent said ****** has no updates and will get back to me.Asked to speak with a supervisor. Was told supervisor was not in today. ******** apologized. I was told that ***** denied the claim and that I would get a call Monday 11/28 from supervisor or owner.Spoke to ************************** said that they have a claim in with their vendor. The vendor's process takes ***** days. I complained. ****** said they had to go through the proper channels. I asked for a supervisor. I was told the supervisor would be in later.Spoke to ******* He mentioned it looked like credit was to be given. I asked for ****** to verify/find out when credit would process. ****** said ****** was out and that he would get ****** a message.Sent 2 emails to ************************************** No response.Call to ******. A man in sales gave me Keegans direct line. I left a message.1/20/23 Called ******, left message.2/13/23 **** in sales said it appears credit is ready to go. **** emailing purchasing manager/team. **** to call back.

  

  Business Response

  Date: 02/16/2023

  BBB,

  Good afternoon.  PCNation shipped this order to the exact address the customer requested.  ********* proof of delivery showed delivery to the correct address.  As the customer stated they did not receive, we initiated a claim with the carrier.  Unfortunately, the claim was denied by FEDEX.  We then then initiated a second claim and that claim was delayed with FEDEX.  Typically, we do not issue a refund to a customer until a claim is resolved with the carrier.  As this issue is still pending beyond the normal claim processing time,  today we have issued a refund to the customer.  We are very sorry for the extenuating circumstances and any frustration for the customer.  If you need any additional feedback , please do not hesitate to let us know.

   

  Cordially,

   

  *******************

  PCNation Customer Service

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a gaming monitor through *********. The screen was cracked when I received it. I initiated a return and received a message stating I returned a different item than what was sent to me. Pictures were sent of the serial number of the item I returned and of what the warehouse had logged. They were off by one digit. This would mean I would have happened to have an exact monitor that was one digit off that I returned to them which is absolutely absurd. They then charged me a restocking fee of $318 for a product that was damaged and supposedly not the one they sent. I have now seen several reviews of this company with similar circumstances. They need to be investigated.

  

  Business Response

  Date: 01/11/2023

  BBB,

  Thank you for your inquiry.  This issue has been remedied.  Unfortunately, a new Team Member at our Warehouse crossed 2 orders.  Initially only a partial refund was issued to this customer, but that has now been remedied and a full refund has been provided.  If you need any additional feedback, please do not hesitate to let us know.  We apologize for the circumstance and any inconvenience to the customer.

   

  Cordially,

   

  *******************

  PCNation Customer Service

   

   

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/10/22, I placed an order with Pcnation for an adapter switch.I called customer service for a new adapter or refund because ***** lost my package in ******* **. Now they are telling me to email the company telling them my package is lost.They tracked the package and found the package is lost.All I get now is stalling and no answer to my questions. BUYER BEWARE!!!

  

  Business Response

  Date: 09/21/2022

  BBB,

  Thank you for letting us know about this issue.  PCNation wasn't aware that ***** lost the package while in transit to the customer.  After the customer brought the issue to our attention, we opened a claim with ***** and as of yesterday 9/20/22, we received word back from ***** that they approved the claim.  We then issued a full refund back to the customer **** for the original amount billed.  The refund sometimes does take up to 5 days to post back to the customer card due to **** processing times.  We again apologize to the customer that ***** lost the package and for any misunderstanding related to the actions we would be taking to remedy the issue.  If you need any additional information or feedback, please do not hesitate to let us know.

   

  Cordially,

   

  *******************

  PCNation Customer Service