Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy number is 06N1058739 Policy number is 06N1071638 Since I have buy the two insurance, nobody told me that: I must pay before every month 5th. And I can use credit card to pay,causing reward losses.After I bought the insurance, no any service, no any notice of precautions. I hope return all payments.

  Business Response

  Date: 07/23/2025

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view. As an alternative, Everlake will contact the complainant directly to discuss their concern.

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23606485
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ***

  Customer Answer

  Date: 07/25/2025

  When I bought the two insurance with debit card,they responded me that I used credit card. 
  They deny their mistake.And deny make compensation. 

  Business Response

  Date: 07/25/2025

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  As an alternative, Everlake will contact the complainant directly to discuss their concern.

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23606485
  
  I am rejecting this response because:they do things carelessly, just send mail, no deal with any issues. They did not investigate.
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 07/28/2025

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  As an alternative, Everlake will contact the complainant directly to discuss their concern.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23606485
  
  I am rejecting this response because:did not deal with the issue 
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Everlake in regards to a monthly reoccurring charge from my mother's banking account. She provided all the information requested over the phone but the representatives keep saying all the information provided (name, address, phone and S.S.) is incorrect and can't help her even though 9.30 is deducted from her bank account monthly. How can they deduct money from her bank account but say there is no policy?

  Business Response

  Date: 07/08/2025

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view. As an alternative, Everlake will contact the complainant directly to discuss their concern.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For five months I have been trying to surrender my father's insurance policy because I need to liquidate all his assets to get him on ********. I sent them an e-mail with the *** and received confirmation that it had been received. When I didnt hear back from them I called and they told me they hadn't even received the e-mail. I offered to send them the e-mail so they could see that it was received so that the time clock wouldn't start again; however, they told me that they do not have e-mail addresses which I find incomprehensible for a corporation, so the entire process restarted. They wouldn't send me the surrender documentation I needed to fill out until the *** was lodged. I asked them to e-mail me the surrender documentation. However, I never received the e-mail. After calling them numerous times I was finally told that my e-mail address had not been put on my father's policy, so the e-mail kept bouncing back. Because of that I wasted additional time. Once they got the surrender documentation, I asked them to please expedite the matter. Apparently expediting the matter means 15 business days. I asked them to send the check directly to me because my father no longer lives at his address. They said they sent the check on May 23rd, but I have yet to receive it. I have called them no less than 20 to 25 times about this matter and every time I talk to a customer service representative, they tell me that they will take care of the matter for me and will call me back. I have not yet received one call back from this company. I also cannot call back the customer service representative that I spoke to because when you call customer service and ask to get transferred to a specific extension I was told that they are not allowed to do that so I keep talking to different customer service representatives. So, it's almost 5 and I still don't have the surrender check. I need your help getting this matter resolved. Thank you so much for your assistance.

  Customer Answer

  Date: 06/23/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to transfer a annuity from Everlake to LPL/******. All documents related to the transfer were mailed to Everlake on or about 2/18/2025. I attended a conference call on March 25 with my *** representative to find out the status of the transfer as they were hitting a wall trying to find out themselves. We were informed that Everlake had no record of the mailed documents. We then agreed to overnight the documents with a tracking number and proof of receipt. I spoke with my *** person again today 4/16/2025 and he informed me they have not received anything and Everlake is not helping. I called Everlake to find out what was going on and again they seem to be using delay tactics to delay delivery of the funds. I am at wit's end and after this complaint will file a complaint with the ***. Any assistance is appreciated as I am tired of them holding my funds hostage.

  Business Response

  Date: 04/25/2025

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view. As an alternative, Everlake will contact the complainant directly to discuss their concern.

• Initial Complaint

  Date:04/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ****** I requested a Withdrawal from Account ********** for $10,000 (with 10% Federal taxes & 5% State taxes to be taken from the $10,000). I noticed on ****** that the company had failed to follow the instructions requested in two instances: 1) *********** had taken the $10,000 out of the wrong account ************ and 2) *********** did not take out the requested taxes (10% Fed taxes and 5% State taxes, leaving $8,500, not $9805.69). I contacted the company on ****** and spoke with *** (Team Lead) whom stated "she would look into it and get back with me". No call back, I again contacted the company on ****** and spoke with ***** (Cus Ser **** who was unable to help. I requested to speak to a Team Lead upon which he stated none were available, I then requested to speak to a Supervisor, he then stated she was in a meeting, I requested a call back from her before the end of the day. Again no call back. So on ******, I again called the company, talked with ***** again informing him still no call back and I would like to speak to a Team Lead. He stated there were no Team Leads in that day and passed me on to **** (Temp Lead) whom lacked the ability to assist me. I requested to speak to a Supervisor, **** stated that Supervisor ****** was in a meeting, I requested again a call back from ******. Once again after not receiving a call back, I contacted the company on ****** requesting to speak to ******, was informed she was in a meeting, I told them I would wait on hold until she got out of the meeting since she was not calling me back, they refused to allow me to stay on hold and hung up on me. Again on ******, same requested, same result. On ******, spoke with ****** who led me to believe problem would be solved. Received call ****** stating the company could not retrieve the funds. So I had to write a check, which they received, and cashed ******. As of today, ******, they have failed to place my funds back into Acct **********, along with any taxes and/fees add.

  Business Response

  Date: 04/14/2025

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view. As an alternative, Everlake will contact the complainant directly to discuss their concern.

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 23161315
  
  I am rejecting this response because:

  After Eleven attempts, each resulting in being held on the phone for anywhere of 15 - 60 minutes, without ever being transferred to someone who could help and after several requests from myself to staff, on each phone call, to speak to a Supervisor, I was NEVER allowed to speak to one and on several occasions hung up on. Even when I requested for a call back from a Supervisor, and assured by staff that I would receive one, I NEVER received a call back. This all occurred over a 2 month period (02/05/25 - 04/11/25) without any resolution. I even had to send them a check, for their staff was incompetent enough that they couldn't even retrieve their own error, upon which they cashed and held MY money for ANOTHER 30 days. Still NOT returning my phone calls. I was also promised a Detailed Daily Balanced Sheet from 02/01/25 till the time the money is redeposited back into my account, which I still have not received. Now they have stated in their response to the BBB that they would contact me so we could discuss this matter, I still have NOT heard back from this company. I am very adamant about informing the public about the Lack of **************** that this company fails to provide to it's customers so that others can make an informed decision before doing business with this INCOMPETENT company. They stated in their response to BBB that they are providing excellent customer service BUT the evidence that I have provided proved that statement to be FALSE! I still want the Detailed Daily Balance Sheet I was promised,  for the dates that were aforementioned.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/24/2025

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view. As an alternative, Everlake will contact the complainant directly to discuss their concern.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two annuities with Everlake. I surrendered both accounts (on 7/24) with checks cut from both annuities that were sent to the wrong address. I completed a change of address process with them twice. One check made it to me once it was re-issued. The second check has not. I have called 9 times and each time they say they cannot help expedite the issue. One representative informed me when I asked that yes, I am essentially screwed. I have spoken to managers and cannot seem to get a straight answer of when I can expect this check. During the process of surrendering, Allstate relinquished handling the account fully to Everlake. In order to now re-issue the check, Everlake has to wait for Allstate which I do not believe because I did receive one check for a surrendered annuity. Regardless, if Everlake is managing this annuity, they should be able to see the entirety of the account details with the amount in the account that was surrendered. As a consumer purchasing a house this week and requiring that money, I am at a loss. This is legally my money and under no circumstances should I have to wait 1.5 months to receive a check of $1803.00. Allstate has been helpful but unfortunately, they are the middleman and cannot expedite this nor cut me the check as Everlake is the servicer. What can I do?

  Business Response

  Date: 09/09/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  As an alternative, Everlake will contact the complainant directly to discuss their concern.

• Initial Complaint

  Date:08/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (See Complaint Attached)****Allstate Lead Consultant *********************** ************ Allstate Agent *************************** ****************** ********************************************** ************ ********************* Allstate Agent that sold the Policy Deceased January 2019 ********************* (Incorrect Beneficiary)****************************************************************************************

  Business Response

  Date: 09/03/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 
  
  

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22140545
  
  I am rejecting this response because:THR ALLSTATE RESPONSE IS NOT COMPLETE IN REGARDS TO THE FULL COMPLAINT. I HAVE ATTACHED THE HUD-1Form that ALLSTATE REQUESTED.As much as I appreciate the RESPONSE FROM ALLSTATE. AGAIN, ALLSTATE HAS COMPLETELY IGNORED ME AS THE OWNER OF MY PAID UP MORTGAGE SECURITY INSURANCE POLICY. Allstate in their response NEVER RESPONDED TO THE **** THAT SOMEONE INSIDE ALLSTATE ALTERED THE ORIGINAL APPLICATION, REPLACED ME AS PRIMARY BENEFICIARY FOR MY HUSBAND *************************** REPLACED MY PRIMARY BENEFICIARY WHICH WAS MY HUSBAND AND ALLSTATE HAS MADE FALSE STATEMENTS TO THE INDIANA DEPARTMENT OF INSURANCE AND ALLSTATE HAS NOT PROVIDED THE INFORMATION REGARDING THE FINANCIAL ARRANGEMENT ALLSTATE REFERS TO IN STATEMENTS ALLSTATE MADE TO THE INDIANA DEPARTMENT OF INSURANCE. IF THE AUTHENTICITY OF THE PRIMARY BENEFICIARY ON THE APPLICATION IS BASED ON THE FINANCIAL ARRANGEMENT WITH ********************* ALLSTATE SHOULD HAVE DATES AND DETAILS OF THAT FINANCIAL ARRANGEMENT. BECAUSE MOST OF ALL THAT FINANCIAL ARRANGEMENT SHOULD DEFINITELY AND LEGALLY BEEN WITH ME AND NOT "THE CAMERONS" AS ALLSTATE STATED IN THEIR FALSE STATEMENT TO THE INDIANA DEPARTMENT OF INSURANCE. MY MORTGAGE SECURITY INSURANCE POLICY APPLICATION WAS ALTERED. THE INFORMATION REGARDING THE ALTERED APPLICATION IS IN THE ORIGINAL BBB COMPLAINT, OF COURSE, ALLSTATE IGNORED THAT **** AND DID NOT RESPOND TO IT.THE HUD-1 FORM ALLSTATE WAS FAXED TO ALLSTATES CONSULTANT
  *********************** ************
   
  AGAIN NO RESPONSE. ALLSTATE CLAIMS THEY WILL PAY THE BALANCE, BUT ONLY TO THE PRIMARY BENEFICIARY ON THE ALTERED APPLICATION. ALLSTATE MADE NO RESPONSE TO THE **** THAT ALLSTATE MADE FALSE STATEMENTS TO THE **** THAT ALLSTATE NEVER ISSUES A POLICY FOR MORTGAGE SECURITY INSURANCE ONLY A CERTIFICATE OF INSURANCE, THAT ALLSTATE CLAIMS NEVER SHOWS THE BENEFICIARIES.  I SUBMITTED A COPY OF MY MORTGAGE SECURITY INSURANCE POLICY THAT IS ON ALLSTATES DATA BASE SYSTEM THAT SHOWS PRIMARY BENEFICIARY. ALLSTATE NEEDS TO PRESENT A COPY OF THAT POLICY. I HAVE REPEATEDLY REQUESTED A ORIGINAL COPY OF MY POLICY AND ALLSTATE HAS REPEATEDLY IGNORED MY REQUEST. NEVER GAVE ME ACCESS TO MY ONLINE POLICY, I ALWAYS HAD ACCESS TO MY AUTOMOBILE AND HOMEOWNERS POLICIES. BUT NOT MY MORTGAGE SECURITY INSURANCE POLICY. ALLSTATE HAS ALWAYS HAD THAT INFORMATION BECAUSE MY CURRENT MORTAGE COMPANY HAS ALWAYS PAID MY HOMEOWNERS INSURANCE POLICY PREMIUMS DIRECTLY TO ALLSTATE FOR OVER 30 YEARS. ??????? ALLSTATE IS IN THE BUSINESS OF SELLING INSURANCE AND PAYING INSURANCE CLAIMS WHY WHY WHY IS IT SO DIFFICULT AND COMPLICATED TO  PAY ME MY MORTGAGE SECURITY INSURANCE CLAIM TO ME,WHY!???????
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/05/2024

  Thank you for contacting our office regarding this concern. Upon further review, it has been determined that this complaint is regarding *********************** Everlake.  We respectfully request that this be forwarded to *********************** Everlake for a response.  

  Business Response

  Date: 09/05/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view. As an alternative, Everlake will contact the complainant directly to discuss their concern.

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22140545
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/11/2024

  I am rejecting this response because:THR ALLSTATE RESPONSE IS NOT COMPLETE IN REGARDS TO THE FULL COMPLAINT. I HAVE ATTACHED THE HUD-1Form that ALLSTATE REQUESTED.As much as I appreciate the RESPONSE FROM ALLSTATE. AGAIN, ALLSTATE HAS COMPLETELY IGNORED ME AS THE OWNER OF MY PAID UP MORTGAGE SECURITY INSURANCE POLICY. Allstate in their response NEVER RESPONDED TO THE **** THAT SOMEONE INSIDE ALLSTATE ALTERED THE ORIGINAL APPLICATION, REPLACED ME AS PRIMARY BENEFICIARY FOR MY HUSBAND *************************** REPLACED MY PRIMARY BENEFICIARY WHICH WAS MY HUSBAND AND ALLSTATE HAS MADE FALSE STATEMENTS TO THE INDIANA DEPARTMENT OF INSURANCE AND ALLSTATE HAS NOT PROVIDED THE INFORMATION REGARDING THE FINANCIAL ARRANGEMENT ALLSTATE REFERS TO IN STATEMENTS ALLSTATE MADE TO THE INDIANA DEPARTMENT OF INSURANCE. IF THE AUTHENTICITY OF THE PRIMARY BENEFICIARY ON THE APPLICATION IS BASED ON THE FINANCIAL ARRANGEMENT WITH ********************* ALLSTATE SHOULD HAVE DATES AND DETAILS OF THAT FINANCIAL ARRANGEMENT. BECAUSE MOST OF ALL THAT FINANCIAL ARRANGEMENT SHOULD DEFINITELY AND LEGALLY BEEN WITH ME AND NOT "THE CAMERONS" AS ALLSTATE STATED IN THEIR FALSE STATEMENT TO THE INDIANA DEPARTMENT OF INSURANCE. MY MORTGAGE SECURITY INSURANCE POLICY APPLICATION WAS ALTERED. THE INFORMATION REGARDING THE ALTERED APPLICATION IS IN THE ORIGINAL BBB COMPLAINT, OF COURSE, ALLSTATE IGNORED THAT **** AND DID NOT RESPOND TO IT. THE HUD-1 FORM ALLSTATE WAS FAXED TO ALLSTATES CONSULTANT
  *********************** ************
   
  AGAIN NO RESPONSE. ALLSTATE CLAIMS THEY WILL PAY THE BALANCE, BUT ONLY TO THE PRIMARY BENEFICIARY ON THE ALTERED APPLICATION. ALLSTATE MADE NO RESPONSE TO THE **** THAT ALLSTATE MADE FALSE STATEMENTS TO THE **** THAT ALLSTATE NEVER ISSUES A POLICY FOR MORTGAGE SECURITY INSURANCE ONLY A CERTIFICATE OF INSURANCE, THAT ALLSTATE CLAIMS NEVER SHOWS THE BENEFICIARIES.  I SUBMITTED A COPY OF MY MORTGAGE SECURITY INSURANCE POLICY THAT IS ON ALLSTATES DATA BASE SYSTEM THAT SHOWS PRIMARY BENEFICIARY. ALLSTATE NEEDS TO PRESENT A COPY OF THAT POLICY. I HAVE REPEATEDLY REQUESTED A ORIGINAL COPY OF MY POLICY AND ALLSTATE HAS REPEATEDLY IGNORED MY REQUEST. NEVER GAVE ME ACCESS TO MY ONLINE POLICY, I ALWAYS HAD ACCESS TO MY AUTOMOBILE AND HOMEOWNERS POLICIES. BUT NOT MY MORTGAGE SECURITY INSURANCE POLICY. ALLSTATE HAS ALWAYS HAD THAT INFORMATION BECAUSE MY CURRENT MORTAGE COMPANY HAS ALWAYS PAID MY HOMEOWNERS INSURANCE POLICY PREMIUMS DIRECTLY TO ALLSTATE FOR OVER 30 YEARS. ??????? ALLSTATE IS IN THE BUSINESS OF SELLING INSURANCE AND PAYING INSURANCE CLAIMS WHY WHY WHY IS IT SO DIFFICULT AND COMPLICATED TO  PAY ME MY MORTGAGE SECURITY INSURANCE CLAIM TO ME, WHY!???????
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/13/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  As an alternative, Everlake will contact the complainant directly to discuss their concern.

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22140545
  
  I am rejecting this response because:  Allstate has not given me a solution. They are EVADING THE REAL ISSUE. MY MORTGAGE SECURITY INSURANCE POLICY CLAIM WAS STOLEN. SOMEONE FROM INSIDE ALLSTATE CLEVERLY HELP TO ACCOMPLISH THAT. ALLSTATE KNEW WHEN MY MORTGAGE WAS REFINANCED. IMMEDIATELY AFTER THE REFINANCE CLOSING ALLSTATE RECEIVED DOCUMENTATION.  BECAUSE ALLSTATE HAS ALWAYS CARRIED MY HOMEOWNERS INSURANCE TO THIS DAY, PAID DIRECTLY TO ALLSTATE BY MY MORTGAGE COMPANY FROM MY ESCROW ACCOUNT. ALLSTATE IS BASING THE VALIDITY OF THAT CLAIN PAYMENT ON A FINANCIAL ARRANGEMENT THAT I I NEVER KNOW ABOUT AND ALLSTATE NEVER VERIED, JUST TOOK SOMEONES WIRD OTHER YHAN THE POLICY OWNER. 
  THE DATE AND THE REASON FOR THAT FINANCIAL ARRANGEMENT IS EXTREMELY IMPORTANT AND WILL PROVE, I WAS REMOVED AS PRIMARY BENEFICARY ON MY MORTGAGE SECURITY INSURANCE POLICY, WITHOUT MY PERMISSION. ALLSTATE HAS NO LEGAL DOCUMENT WHERE I REMOVED MYSELF AS PRIMARY BENEFICIARY ON MY MORTGAGE SECURITY INSURANCE POLICY.
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/17/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  As an alternative, Everlake will contact the complainant directly to discuss their concern.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22140545
  
  I am rejecting this response because: I received a letter from Everlake ********************* Senior Manager. I have tried to reach her by phone, I am repeatedly transferred up to 4 times and then told they cannot help me or connect me to this person. I was on the phone 30 minutes never able to speak to anyone rewarding the letter. I sent the HUD-1 Form to CITI Mortgage via Prority mail to be completed as Allstate requested. SHE GIVES NO EMAIL ADDRESS.

  Allstate has carried my ******************** since 1991, and each time my mortgage was Refinanced Allstate was NOTIFIED, because my **************** Paid the Premiums Directly to Allstate each Year.
  Allstate and EverLake are continuing to send me around in Circles. Allstate Made FALSE STATEMENTS TO THE INDIANA DEPARTMENT THAT NO POLICY EXIST THAT THEY ONLY ISSUE CERTIFICATE OF INSURANCE. I HAVE NEVER IN MY LIFE HAD A FINANCIAL ARRANGEMENT WITH ********************* ALSO IN ALLSTATES STATEMENT TO IDOI. ALLSTATE SHOULD HAVE LEGAL EVIDENANCE OF THAT FINANACIAL ARRANGEMENT BECAUSE ALLSTATE MADE A LEGAL STATEMENT IN REGARDS TO THAT ARANGEMENT.
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted forms to them to start getting retirement. They said information wasnt complete. Filled out another packet. They said they have no record of it. Want me to fill out a third packet. Something fishy going on here.

  Business Response

  Date: 08/02/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view. As an alternative, Everlake will contact the complainant directly to discuss their concern.

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Grandmother passed away in November 2022. when we got access to her bank account we have noticed a charge on her bank acount on autowithdrawel in the amount of $20.60 from "Everlake ********** JUN 24 R#: O053592131 ******, ******** R". I called in January to try to figure out what this was, and they claim to not have any record of any policy (everlake is a life insurance company). I asked them to stop the withdrawels since they did not have any record of any account and refund the payments that were made, they said that since they have no record of the account they can't stop the payments. I also asked my bank to stop the payments, but the payments continue and the company still insists it doesn't have a record of the account.

  Business Response

  Date: 07/11/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view. As an alternative, Everlake will contact the complainant directly to discuss their concern.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel my policy that was sold by Allstate to Everlake and I was trying to cancel it which the initial person I spoke with just said I just needed to send a disbursement request in and they would send my funds. She changed my billing to be quarterly and said nothing in addition about this changing how I can collect my refund. I faxed the form in on 5/11/24 and they tried to say it wasnt me so I refaxed the file while both times explaining that I had updated my name in 2019 when the policy was with Allstate, but they dropped the ball and this was not done. The policy lapsed on 6/22/24 where it was never explained at any point that them changing it to quarterly billing and going into lapse meant they wouldnt give me my refund. This was just made clear to me today when I emailed their customer service and they just told me now! All I want is my money back from them and this policy closed so I can fix my vehicle and pay bills with the money I was told I was going to be getting.I pointed out my request that I had sent and they said because my billing was changed that I was required to make a payment before I got my money.

  Business Response

  Date: 07/11/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view. As an alternative, Everlake will contact the complainant directly to discuss their concern.

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21926865
  
  I am rejecting this response because: I have been trying to reach out to their complaint department with no response. The number provided on the letter they sent is supposed to be a direct line but goes straight to voicemail and I am not satisfied with their response. I was trying to make that selection on the complaint but it would not allow me to.

  
  

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/26/2024

  Thank you for forwarding this additional inquiry to our office. Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  As an alternative, Everlake will contact the complainant directly to discuss their concern.

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 21926865
  
  I am rejecting this response because: Im *** of 2024, I was told by the representative that there was a cash value of ~******** that I could receive and I am now being told that term life policies dont have a cash surrender value.

  If a customer is told there is a surrender amount the company should stand by that. 
  

  I am not happy with the refund of one months premium of *****, but based on the call I just had with Everlakes customer service. They are telling me this is more than I should have received in the first place.

  
  Sincerely,
  
  *******************************