3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Olivia T
1 star01/05/2024
Debt collector took me to court and lost. The judge ruled the judgement in my favor because the Bureaus representative couldn't provide proof that they owned the debt. Despite this and many disputes, the Bureau's still haven't removed the account from my credit report.The Bureaus, Inc. Response
01/15/2024
Unfortunately, we were unable to conduct an investigation into this review because we do not have any account matching the information provided. We need more information to identify the account such as: ********************** account number, original account number, name as it appeared on the account, date of birth or last four digits of your social security number.Review from Michelle R
1 star11/30/2023
I never open up an account with this company and they keep reporting on my credit report every month as an open account with themThe Bureaus, Inc. Response
12/01/2023
Unfortunately, we were unable to conduct an investigation into this review because would need more information to identify the account such as: TBI account number, original account number, date of birth or last four digits of your social security number.Review from Brandy R
1 star07/16/2023
This company was instructed to take there account off of my credit report over two years ago. I reached out to the company to see what was going on. The customer ********************** agents were very rude and nasty. They began making threats stating they will see me in court or in jail. I stated to them I would be making a COMPLAINT AGAINST THEM, THEY VIOLATED MY CONSTITUTIONAL RIGHTS. They are very unprofessional and very rude. 15 USC Section602 States I have the right to privacy. 15 USC **** Section 604A Section 2 It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 USC 166B: A creditor may not treat a payment credit card account under an open end consumer credit plan as late for any6 purpose.The Bureaus, Inc. Response
07/17/2023
Please accept this as our response to the review of ***************************** of ***************************************************************. File number *********, original account number ****************. The account was originally a Saks Retail Card underwritten by ************ N.A. opened on 11/14/2016.The last purchase on the account was in the amount of $81.89 on 11/28/2016. No payment was made on the account. The account charged off on 07/31/2017 in the amount of $235.38. File number *********, original account number ****************. The account was originally a Justice Card underwritten by ************ N.A. opened on 11/15/2016.The last purchase on the account was in the amount of $19.15 on 12/17/2016. The last payment on the account was in the amount of $20.00 on 12/30/2016 the account charged off on 07/31/2017 in the amount of $247.28. We previously mailed supporting documents provided to us ************ N.A.to ******************************************************. The documents include the card member agreements, billing statements and letters from ************ N.A. informing ***************************************** that the accounts were sold to BUREAUS INVESTMENT GROUP PORTFOLIO NO 15 LLC.According to 15 U.S. Code ****g - Validation of debts section A states as follows: (a)NOTICE OF DEBT; CONTENTS Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing (1) the amount of the debt; (2) the name of the creditor to whom the debt is owed; (3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; (4) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and (5) a statement that, upon the consumers written request within the thirty-day period, the debt collector will provide the consumer.The information we provided meets the requirements based on the standard set by the 3rd, 4th, 8th, 9th and 10th Circuit Court cases which set the standard for debt validation under 15 USC ****g Sec. 809(b). Our investigation found the information disputed to be accurate. We hope this answers your questions regarding this debt, however if you still require additional information, please feel free to contact us. We hope the enclosed verification documentation will bring a resolution to this dispute. We also previously provided the card member agreements for each account, with the credit reporting section highlighted for ease of reference.The credit information furnished by the Bureaus, *** meets the requirements set by the Fair Credit Reporting Act (FCRA), 15 U.S.C. ****, **** ****************** legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies. For more information about Credit Reports, Scores, and the Fair Credit Reporting Act (FCRA) 15 U.S.C. ****, you can visit *************************************************************************. We are investigating the alleged statements and conduct of representatives that made contact over the phone regarding this account. Rest assured that consistent with our policy and standards of conduct, we will address any violations of our policies or standards.Nothing in this response may be construed as an admission of wrongdoing or liability, which The Bureaus, Inc. Expressly denies. The Bureaus, Inc. also expressly reserves all of its rights and defense.The Bureaus, Inc. Response
07/17/2023
We are also investigating the alleged statements and conduct of representatives that have been in contact over the phone regarding this account. Rest assured that consistent with our policy and standards of conduct, we will address any violations of our policies or standards.
Customer Review Rating
Average of 3 Customer Reviews
Contact Information
650 Dundee Rd STE 370
Northbrook, IL 60062-2757
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