ComplaintsforAll Seasons Movers

• Initial Complaint

  09/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On September 1st 2023 at 10am, I hired All seasons movers to move a bedroom set for me. I was charged $500 for three movers. Although I paid for three movers, only two of them moved, the third man did nothing. As a result of this, two pieces of my bedroom set got severely damaged. I ended up paying the business only $400 as a result of the third mover not doing anything. I was also promised by the owner that he would pay to repair my damaged furniture. He has refused to assess the damage, refused to allow me to file an insurance claim with his companies' insurance and is refusing to pay for the damage that his moving company did to my bedroom set. The reason for this complaint is due to the fact that he has done this same thing to other people he owed compensation too. It is a joke and a disgrace he is still in business AND getting away with this. My hopes of this complaint is he has his license revoked. If I can get compensated money, that would be terrify, however, I would like to see this company penalized more.

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hired movers who showed up unprepared. They had a truck that wasnt big enough to hold all of the furniture I reported for the move including a piano. They claimed they would just make two trips and called for a piece they needed to move the piano. The piece never came and so ended up paying for a U-Haul the next day and moving the piano myself with the help of my neighbors. They were unprofessional and complained about how long it was taking them, they had to borrow tools from me and wasted time having to redo things they did incorrectly like taking my front door and refrigerator door off and not putting back on properly. They dented the front of my fridge and didnt install all the wires correctly causing the left side not to work properly. They stated they would send someone out to fix it but no one ever showed. They left a piece off of one bed and didnt put the other one together at all. Its been a nightmare. I had a few scratches and nicks to the walls as well but my refrigerator is my main issue.

• Initial Complaint

  05/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  First Move 4/14: Scheduled our move for an 8am arrival on 4/14 with ****** on 3/24 and paid our deposit on 3/26. Our movers showed up at 10:30am after I spoke with ****** who stated that they didn't have us booked for that day, although we had confirmation and paid the deposit. Due to the fact that they were 2.5 hours late, our condo cleaning, our arrival at the storage and our closing with the new owners were all affected. Traffic gets worse in the day and caused even more delays. We are looking for a reimbursement for their error in not having us in their system after paying deposit, resulting in late arrival, causing additional issues throughout the day. Also, during the move, one of the movers broke our decorative vase, on site, which they had not wrapped. They made note of the damage and said someone would be contacting us about reimbursement. I have found the various items that made up this object and have included them below. The total cost of the items BEFORE and sales taxes and shipping is $307.70. Second move 5/3: Following the move we are missing a faux plant part which the movers moved unwrapped, as well as three sheets of glass for a wine rack, which the movers again moved without wrapping. Without those pieces those two items are unusable, so are looking for replacement or reimbursement for those as those were unboxed/unpacked items that the movers handled. Secondly, we also had to pay a $150 refundable deposit for using their moving blankets/pads, that has yet to be refunded to us. The movers moved all of our wrapped items into our home, but left before they unwrapped everything, so we had to unwrap everything ourselves.We have left countless voicemails and sent numerous emails that have gone unanswered. We need help in getting this resolved.

  Business response

  06/15/2022

  All Seasons Movers moved the customer to storage.  We had to push the move to 10am rather than 8am due to technical issues our part.  Her move was 100% scheduled, as you can see by the screenshots attached. We apologized that there was a misunderstanding with the time. We apologized, and continued to work. .  There were no elevators involved in the move that could cause fees to the customer.  The move only started 2 hours later than scheduled, but did, in fact, start.

  The deposit for the moving blankets was actually a rental fee at the end of the second move, we unwrap your items in our blankets and take them back.  Our office staff encouraged the customer to get moving pads with the storage unit.   There may have been a deposit refund if they only had the blankets for 1-2 days.  They kept their items in storage for over a month.  When the items were moved to their new location, they wanted to end the move as soon as the items were unloaded. Perhaps a money issue, we don't know.  Our movers were not allowed to take our blankets off their furniture, in order to release the deposit. Instead the customer ended the move and chose to reassemble the items themselves. At a very slow rate.  We were supposed to bring the blankets back that day.   Why would we wait for you to take  your time unwrapping items and call a month later, saying we have your blankets.  Those blankets were to come back on the move date.  At this point, the customer has purchased the blankets from us.  We are still without them.  We ended up needing to purchase new blankets just to continue day to day moving operation. 

  If the move on April 14th was such a disaster, why did they hire us again to move their belongings? That's odd. Personally, I would have found a different company.

  There was a vase that was dropped and broken.  Obviously we can not piece and glue glass back together.  They were offered a refund, well over the insurance claim price, which they denied. 

  Every time we speak with them they have a new issue to bring up.  All Seasons moved their belongings to a storage, and then back out.  Our services are charged by the hour.  If the customer complicates the move and it takes longer, the hourly rate continues to tick on. 

  Again, we offered $50 for the vase.  If we file an insurance claim, the customer will probably get a check for $3 to $5 

  If that is the route they would like to take, please follow the instructions on the back of the receipt.  THis has been stated to them numerous times. 

  Customer response

  06/15/2022

   
  Complaint: 17252303
  
  I am rejecting this response because: the information included in the response from the company is 100% false. We rented the blankets for the first move to be kept on in storage until the second move we had scheduled with them, but we were told that we were going to get our deposit back after the second move was completed.  I never asked the movers to keep the blankets on...WHY WOULD I WANT OLD USED DIRTY BLANKETS KEPT IN MY NEW HOME. The movers reassembled the dining room table, but did not unwrap any of the dressers, headboards, mattresses, night stands, etc. I am pregnant and as soon as I saw they were still on the furniture in the rooms upstairs I emailed ****** that they were left and that we needed them to be picked up. I had to spend hours of my time cutting and unwrapping the furniture, again, at the time 7-8 months pregnant. The movers were absolutely allowed to remove the blankets and should have, but they left before doing so. We were never offered any money for the broken vase. ****** had told my husband to provide the cost of it, which we did and that she would get back to us. Additionally, We were told someone was going to come to our house, to which we set up an appointment for them to view the plant that they had lost a part for and the wine rack that they had lost the glass for.. the movers gave us the glass holders to secure the glass, but no glass. No one ever showed up for the appointment for those issues. The large floor plant is now unusable as is the wine rack because they lost the items. There is no proof of them offering us a $50 reimbursement the vase, we never denied any reimbursement, because we were never given one. We were told by ******, when she would actually answer the phone or her email that she was looking into this, but there has never been any resolution for any of the issues that they caused us. We used them for a second move because we had their blankets on our furniture for the first move and were told that we would get our $150 refund when they did the second move, and we were told that we were going to be reimbursed for the broken vase - so we believed that they were a reputable business that was going to make it right. Boy were we wrong. We still seek reimbursement for the blanket deposit of $150, the vase, and the missing items - the plant part and the wine rack glass. The only person we have been able to speak to about this issue is ******, who when she does answer, keeps telling us that she is looking into it with the owner. The owner of the company has yet to contact us. ****** said that she did not provide this response, so it must have been the owner. He clearly was not given the truth or the actual facts on what happened, and is making up lies to make his company look better. I have attached email correspondence that we have had with ******. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My fiance and I used the moving services of All Seasons Movers on 3/30/22. We were quoted the following: 1 Truck/s, 3 Workers, $110.00/hrs **** hours $385.00 Estimated Travel Time: $110.00 EXTRA *************************** $100.00 Total Moving Estimate $595.00 We ended up getting charged $1,055. In addition to the photos attached that show the damage done to our newly painted condo, I've also attached our quote and the **** charge -- a $455 price differential. -Movers arrived and one said immediately, "my legs feel like noodles" -- and this exhaustion showed and slowed down the team immensely. This slowed down the process that we eventually had to pay for.-The moving team of 3 essentially worked like a team of 1.5 -- one mover was so new that he didn't know what to do and had to ask for permission for each task (this made him incredibly slow). Another mover was rather old and stayed in the truck the entire time, even after it was emptied and he could have supported in carrying heavier items. Therefore, we were quoted for and paid for a team of 3 when we should not have since we did not have 3 able-bodied movers.-The moving truck died for 15+ minutes when they were in the alley coming into the final destination. This slowed down the process that we eventually had to pay for.-They did not unwrap the couches and we did that ourselves to expedite the process (they were so slow). -They were reckless and tired when they made it to our condo and as a result, they took out chunks of wood on multiple door frames (we have photos with a time stamp). -One lamp shade was broken (the inside of the shade was cracked in multiple places) and another got a big water damage spot. Both lamps were ruined in the move. We then called ****** at All Seasons and talked with her about our hope to resolve the issue with a partial refund. She has not responded to phone calls or emails since that call on 4/22/22.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  - Business committed to moving my items after wrapping them. Movers didnt wrap my television and broke it.- Business committed to disputing any damages and business has not responded to any of my attempts to contact them.

• Initial Complaint

  01/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired all season movers for a move from ******************** to ***************************************** July 26th, 2021. The company dispatched 3 men to move the 900sq feet/ 2 bedroom apt to another 2bedroom apt. The amount of furniture was moderate or low levels (only one bed). I packed all the items in boxes except the large furniture but put blankets over the ones which would get easily scratched. I was charged by hours, $110 for 3 men. However, the three men were taking constant breaks and extremely roughly handling our items even though we have repeatedly requested to be careful.They created scratches on the walls for old and new places and damages on the items. Since they kept taking breaks, I had to literally follow them around to keep the flow and avoid more damages. One men dragged my heavy weight Tempurpedic mattress on the ground while other two were taking a break causing large ***** strip marks. Other tried to unload 56" tv by himself from the shelf. When I heard the crack sound and ran into the room, he claimed it had been cracked which is not a true. Around 5PM, I could not see them wasting more time so that I hopped on the back of their truck and started pushing the items to the door so that they had no choice but keep moving the items. They were screaming in our new apartment. Mother F****** this and that around our MINOR daughter. One man was screaming who the f*** would buy s*** like this!? My new neighbor was so concerned because she thought there was a physical fight and asked if we were ok. My daughter was so scared of their scream and profanities that she hid herself upstairs. They forgot a few furniture since they didn't double check. They drove all the way to the new place but had to make u-turn to pick up the items. In order to move TWO BEDROOM items, they were moving from 2pm to 10pm. I made complaints several times. The owner even came to the damage assessment. But then they ghosted out. Please help. Thank you

  Business response

  02/07/2022

  The move in question happened in July of 2021.  There is a time limit for notifying us of any issues.  The contract and receipt states that info as well.  The customer has a copy of the info. 

   

  Customer response

  02/08/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  As I stated on the original complaint through BBB, I have contacted the mover so numerous occasions via emails and phone calls.  I have spoken to ****** many occasions and she repeatedly told me that she would get back to me after speaking to the owner and she has NEVER done that.  Also, the owner, ***, came to our place for the damage assessment and he said he would get back to me within a few days after calculating the damage costs. That also was NOT followed through.  So I am completely appalled how All Seasons Mover could state that the claim was not made within the time limit.  The denial itself completely shows negligence and lack of responsibility.  Please see the emails attached for the evidence.  This is just a fraction of my attempt to reach out to them. 
  Sincerely,
  
  *****************************

  Business response

  02/17/2022

  Unfortunately, there is a process for damages and claims.  All of the steps are printed on your receipt.  It's very straight forward of what to do and when to do it.

  That is the protocol we follow.

  Customer response

  02/18/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

  On the previous response, you said it is pass the claim expiration date.  You have ignored my calls. emails, and ghosted after coming here for the damage assessment by the owner.  We have already talked about the insurance based on your policy and ***. the owner. told me that he will get back to me how much it would be covered.  Well, it has been 9 months and you must adhered to what you promised and cover what the workers damaged because of the negligence.  Also, shouting "Mother Fucking" this and that around the minor child and my new neighbor was totally unacceptable and shows the lack of customer service protocol.  ******************** is clearly playing around with questions and I would like to get the answers and damage to be covered immediately. 

• Initial Complaint

  08/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired All Seasons Movers for an in-town move from a 2-bedroom apartment to a single family home in ******* on 6/11/21. The total moving cost was $1,260 plus $60 tip per mover (x4 = $240) for a total of $1,500. They seemingly did a good job during the move, until I unpacked. They broke a leg of my kitchen table, permanently scratched my coffee table, and over stuffed all of my clothes to the point that I needed to get everything professionally drycleaned after. I documented everything and provided detailed list along with photos and damage amount (kitchen table $500, side table $150, dry cleaning $95). I sent multiple emails and had multiple calls. The representative kept telling me she would talk to the owner, but then would never respond. They said they could send someone out to fix the items (each of which are not fixable, but rather need replacement), but they never did so. I requested that I talk to the owner directly, but they would not provide that option. No solutions

  Business response

  09/10/2021

  The customer signed for basic liability insurance.  There is not an option of paying the full retail price.  Nor is there a clause about paying dry cleaning bills after you move.

  He does not want the insurance.  However, that is his only option.

  Tables are not packed into boxes.  How did he not see damage before they left? The only complaint he called the office with was the dry cleaning ****.

  Customer response

  09/10/2021

   
  Complaint: 15795975
  
  I am rejecting this response because:

  -I called several times to discuss all of the issues; so the comment that my only complaint was for the dry cleaning **** is completely inaccruate.

  -They did inform me that a full replacement is not possible, but that they could send someone out to fix the damaged items, but they never followed up.

  -I do have insurance and my insurance company is attempting to get in touch with them but without any luck.

  -The company has blocked my emails and will not respond to my inquiries from my calls

  -Terrible business and even worse customer service.
  
  Sincerely,
  
  *********************************

  Business response

  09/10/2021

  I'm sorry, but none of this information is true.

  Your chief complaint was the dry cleaning ****.

  You didn't schedule for a repairman to come out, because you only spoke of the dry cleaning **** as the biggest issue.  The other option next to repair was the insurance claim.  You rejected that option because it was not full replacement.

  No insurance company has called our offices.  Perhaps they have the number incorrect.

  You haven't been blocked from calls or emails.  I've stopped opening your emails because they are ridiculous.  For example, which I'll attach, I was CC'd on an email from ***** to his friend(?) complaining about the company.  I'm not interested in reading your emails to other people.  He threatened that he was a big shot realtor, and apparently has the power to stop people from contacting us for moving.  Again, not interested.  The majority of his emails were childish threats.  Only one email actually spoke about the "damaged" items.  The others, 12 of them,  were all his emails to other people showing me what he did. 

   

   

  Customer response

  09/12/2021

   
  Complaint: 15795975
  
  I am rejecting this response because:

  Again, the company is not representing the facts accurately.  Please see the attached emails.

  -July 13th - my original email with photos and description of issues - no response from All Seasons Movers.

  -July 26th - I followed up from original email - no response from All Seasons Movers.

  -July 26th - Received final **** from dry cleaning and sent the receipts - no response from All Seasons Movers.

  -August 4th - I followed up from several emails - no response from All Seasons Movers.

  -August 5th - I followed up with another email letting them know I left them a voicemail as well since they continually would not respond to any of my emails. 

  -August 6th - Finally got a response that ****** would talk to the owner and get back to me.  She never did.

  -August 10th - I again followed up with another email asking about the status. - no response from All Seasons Movers.

  -August 18th - After all of these emails (as well as calls) and not receiving responses or solutions, I decided to contact my insurance company for help and have been contemplating hiring an attorney.

  -FINALLY, after I wrote an email to my former apartment building warning them about this company (since they were the ones who suggested them) did I finally get a response from ****** where she compained about the context of my email and said she was sending all of my emails to spam.  As you can see from the emails, their response is not accurate.  Still awaiting a solution.

  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Movers lost/stole drawers to my expensive vanity desk set. The manager was contacted and she refuses to settle claim with insurance company, call me back or answer my phone calls.

  Business response

  08/16/2021

  The customer completed a move with ********************.  After the loading process, it is the responsibility of the customer to walk through to check that all items are loaded.  This is stated on the **** of lading.  At the end of the move, the customer is to sign that all of their belongings have been delivered.  This is also on the **** of lading.  In addition, it is the customer's task to look at the back of the truck to make sure all of their belongings have been off loaded.  Again, also on the **** of lading.  The customer, ******, signed in acknowledgement to all of these.  Her signature reports to us that all tasks were completed and she has received all of her belongings. 

• Initial Complaint

  07/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was quoted an estimated price of $ 810 by ****** at All Seasons Movers in early June for a move on 06/12/21 from downtown ******* to a storage unit in the western suburbs, with an additional stop at a nearby Goodwill facility. Movers showed up on time (in fact early) but the document brought by the lead mover stated $1010, an increase of $200. When I mentioned that to him, he basically mocked me and seemingly joked that she was not working that day (Saturday).Other two movers were a disgrace, but that is not the focus of this complaint. I ended up having to help them throughout the moving process as they were completely discombobulated.Again, my focus here is the $200 discrepancy between the quoted estimate and time when the movers showed up at my apartment to begin the move. Note that there was an additional 1 hour of travel time required from downtown ******* to the western suburbs due to traffic jams related to thunderstorms -- that I fully understand and do NOT dispute.

  Business response

  07/22/2021

  The original email sent to the customer has the $200 FUEL fee present.  The estimate is only an estimate, not a guaranteed price. Tell us why here...

  Customer response

  07/29/2021

   
  Complaint: 15674247
  
  I am categorically rejecting this response because: that response is completely irrelevant to the facts of my complaint. Further, I now have the appropriate documentation in my possession which will easily explain their "scam" with which I would like amend to my original complaint. I will send further documentation shortly. I do also have to question your 7- response time, but that tells me whose side you're on here!

  I just need to get back on my laptop which I will do in next couple days. Again, I already see your inherent bias here -- shame on you!!!

  
  Sincerely,
  
  *************************

  Business response

  08/17/2021

  Hi, 

  I'll upload the **** of lading.  There is no mystery to the ****.  It's easy to figure out.  Everything is charged by the hour.  The original estimate was for 4 hours.  Then the customer added a stop which added time and a fee.  The actual move time was 6.5 hours. That would obviously add 2.5 hours to the original estimate, as well as the fee for the additional stop.  

  Customer response

  08/24/2021

   
  Complaint: 15674247
  
  I am rejecting this response because: it's a complete falsehood. The fact of the matter is that they double-billed me! As I previously indicated, they added the additional stop and travel time into the 'loading time" but yet continued to **** me for the additional stop and travel time!!!!!!!

  It's so incredibly obvious, and most likely, it's their way of doing business. Completely corrupt organization!

  Sincerely,
  
  *************************

• Initial Complaint

  05/21/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Our furnishings were picked up from our home March 28th. We have yet to receive delivery on them. We have received a total run around as to where our furnishings are. We were told they were put on a truck May 3rd. But no one has a clue where our furnishings are or an estimate as to when we will receive them. All we are told repeatedly is that they are in transit.

  Business response

  05/21/2021

  I believe you have the incorrect company.  We are in Chicago, Illinois.  We only move locally in Illinois. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩