7 Customer Reviews
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Review from Terry L
1 star02/05/2024
This is the worst insurance company I have ever dealt with. I have paid my premiums for years, but they will not pay my claim. If you want an honest insurance company, go find someone else. These people will not pay your claim. When you talk to the claims department, they will not help you and say you must go to your dentist and tell them you have a problem getting your money back, and when you talk to your dentist they say they have submitted your claim. I have paid this claim. They did this same thing to me last year. I should have cancelled then. I have been paying 50$ a month for years and had a 130$ claim last year and this year. These crooks will not pay either one. You will be wise to take your business to someone who is honest.
TruAssure Insurance Company Response
02/09/2024
February 9, **** Re: BBB Review Number ****** To whom it may concern,On behalf of TruAssure Insurance Company, this serves as the response to the above referenced review. We are researching this members claim history and will contact them with our findings. We process and pay claims according to a members specific policy. Network dentists are always paid directly for services. Members who use a non-network dentist may have to pay upfront and wait to be reimbursed by the dental office.If additional information is needed, please contact TruAssure at ******************************************* you for the opportunity to respond.Review from Tariq M
1 star09/26/2023
They require new customers now to send their paper application, via ***** (must contain credit card and Bank account details) and not accept application/financial data thru fax, phone or online. My family member, mailed his application with all info they wanted but 3 weeks passed TruAssure say they never received it. Ok now application is lost, whats going to happen with the account/card info when it gets into the wrong hands? TruAssure does not take any responsibility for such a situation so please stay away from providing paper/mail in account/financial info to them.TruAssure Insurance Company Response
09/29/2023
September 29, 2023 Re: BBB Review Number ****** To whom it may concern,On behalf of TruAssure Insurance Company, this serves as the response to the above referenced review. TruAssure takes the privacy and security of our members information very seriously. Unsecured emails and faxes can potentially be intercepted by third parties. TruAssure adheres to guidelines set by the Payment Card Industry ************************** (PCI) regarding how it sends and receives financial information to ensure that the information is transmitted and stored securely. At this time, to protect the security of our members information, TruAssure Insurance Company only accepts paper applications by mail or online enrollment through its websites secure shop for plans storefront. Those looking to enroll in a TruAssure plan can easily and securely do so on our website at **************************************. If additional information is needed, please contact TruAssure at ******************************************* you for the opportunity to respond.Review from Bobbi T
1 star08/15/2023
This company has misrepresented itself and it is time for a class action lawsuit. If you are interested in recouping your funds and standing up for what we were sold, please advise.TruAssure Insurance Company Response
08/18/2023
On behalf of TruAssure Insurance Company, this letter serves as the response to review ID ****** left by one of our members.We are unsure of the root of this members dissatisfaction. Our system shows all claims related to this member have been paid according to the members plan specifics. We encourage the member to contact TruAssure to discuss this matter. Our **************** team is available by phone at ************ and email at ****************************** between Monday - Thursday, 7:00 a.m. to 5:30 p.m. (CST) and Friday, 7:00 a.m. to 5:00 p.m. (CST).Should your agency need additional information, please contact **************************************Review from Karla G
1 star02/24/2023
I can't say anything but bad things about them. They are liars and thieves!TruAssure Insurance Company Response
02/28/2023
This member contacted us to cancel her policy. The day the member contacted us was the date payments are processed for the next month. The members notification was outside of the normal cancellation window, but as a courtesy, TruAssure cancelled the policy effective February 28, 2023. However, the March payment already processed. We have requested an expedited refund be sent to the member as the standard turnaround time for a refund is 30 days. This member has contacted us through email and phone using profane language as our customer experience representatives attempted to explain the situation. The members concern is about the payment processed for March, which we have communicated will be refunded.Review from Andy H
1 star01/10/2023
I got a quote from ***** dental and paid what they told me I owed. Yesterday I get a bill for nearly $1000 and Aspen states that TruAssure didn't pay what was expected. 1 or 2 hundred dollars is one thing, but a discrepancy of almost $1000 is unacceptable. I was well past the 6 month waiting period, it was almost a whole year. I'm furious about this. This is a huge amount to pay when I have already paid what I was told was due.TruAssure Insurance Company Response
01/13/2023
January 13, 2023 To Whom It May Concern:TruAssure Insurance Company is in receipt of correspondence regarding Review ID: ******. Based on the information included with the correspondence, it appears that this review was sent to us in error. We cannot find any record that matches the patient, ************* in our systems. It appears that the reviewer may not be a TruAssure Insurance Company member. Therefore, for TruAssure Insurance Company to investigate further please provide a copy of their member ID card. Your time is appreciated with this request for additional information. If the Bureau has additional questions, please contact **************************************Review from Mamie B.
1 star12/19/2022
I pay my premiums on time every month, but I cant get them to pay my dentist at the correct address. They keep sending it to a wrong address. I keep calling them, they say they will reissue check, but it is the same old thing. My dentist is going to drop me and the insurance. I have a claim from early June of 2023 that Ill have to pay despite paying my premiums. Help please!June 6, 2022 **************** in ******, *********. Others at this office have the same problem!TruAssure Insurance Company Response
12/22/2022
December 22, 2022 Re:BBB Review Number BBB ****** On behalf of TruAssure Insurance Company, this serves as the response to the above referenced review. We apologize for the delay in payment. We contacted the providers office and updated the address in our system. We have reprocessed the payment and a check will be issued on Wednesday, December 28. If additional information is needed, please contact TruAssure at **************************************Review from sonia m
1 star10/26/2022
HORRIBLE CUSTOMER SERVICE (i would give ZERO stars if that was an option) I work at a dental office and speak with customer service representatives daily !! Today i call TruAssure received a ******* , but the ******* did not have all the information that i needed. so i called to speak with a representative to receive the information that was needed. The *** name was ******* - she was COMPLETELY RUDE !!! I suggest if she doesnt like her job , she should look else where because customer service DOES NOT SEEM TO FIT WITH HER PERSONALITY! and if she was having a bad day, well that shouldnt come over into your work - (i know this because i do it on the daily) DO BETTER ******* - also if you would like to look up the call the ref # is Tanisha10/26/22TruAssure Insurance Company Response
10/31/2022
October 31, 2022 Re:BBB Review Number BBB ****** To whom it may concern,On behalf of TruAssure Insurance Company, this serves as the response to the above referenced review. The review does not provide enough information for us to review related telephone call logs. A TruAssure Customer Experience Representative will reach out to the email the reviewer included in their review to get more information. If the Bureau needs additional information, please contact TruAssure at **************************************
Customer Review Rating
1/5stars
Average of 7 Customer Reviews
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