ComplaintsforMarc Poulos Painting, Inc.
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Complaint Details
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Initial Complaint
07/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This is a warranty complaint. The painting work carries a five year warranty by **** Poulos In the summer of 2019, Marc Poulos Painting and Decorating painted the exterior brick walls of my home and the wrought iron railing on the balcony. At the time, I was delighted with the quality of the work and the professionalism of the staff. But after the first winter, the paint on some of the bricks peeled off. About half of the peeling was on one of the two chimneys and the other half was on the brick walls. It is not a huge number of bricks. I contacted him by phone twice in the summer of 2020 and the person I talked to said that someone would get back to me right away. No one did. I did not follow up. My wife and I are senior citizens and we have had and are having a series of health issues that do not always allow the time to follow up. In the ******* of 2021 and 2022, I again contacted them by email and by phone. No response to the emails. By phone, the same "no response" in 2021. In 2022, someone, it may have been ****, came to our house to look at the bricks and said it would be taken care of in the next month. I sent him the codes for the paint. Nothing happened.I have not contacted BBB before 2023 because I didn't really want to file a complaint and had been happy with the original work. But now, the warranty is going to expire and still the touch up painting has not been done. I simply want them to come out and and touch up the individual bricks that have had some paint peeling off. It really should not take that much time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.