ComplaintsforThat Perrenial Place
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Complaint Details
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Initial Complaint
07/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a magnolia tree that died and I brought it back with the tags on it stating it was from there. They refused to at least give me an exchange of equal value because I did not have a receipt and a warranty paper they never gave me.Business response
07/14/2021
Our warranty information is posted at the cash register. We do NOT exchange plant material due to disease that *** be brought back onto the lot....however we offer a 60 day guarantee at 50% of the original price towards a replacement. If the customer doesn't not have a receipt (which indicates the date of purchase), warranty paperwork and the dead plant we cannot honor warranty. We staple everything together for the customer and go over the warranty policy when they are checking out.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.