ComplaintsforFresh Air Duct Cleaning
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/20/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid to have my vents and ducts cleaned/ Fresh Air Duct Cleaning sent two young workers (***** years old) to do the work. Both had not much training. The one worker was using my five gallon bucket to stand on in to clean out the air ducts instead of standing on a ladder. When I saw this I immediately got a ladder for him to use and told him it was much safer and he wouldn't loose his balance.The other worker bent my return vent louvers while sticking in his tool to blow the air into the return to remove the dust. I ended up going throughout the house to the other returns and removing the return cover so he would not bend any more vent return louvers. They then got dust everywhere which they didn't even vacuum up. I had to clean up after their mess. I paid an additional $149.00 for the blower and coil to be cleaned. Then after they left my AC compressor did not kick on. They damaged my AC Coil. Tried calling owner and texting they will not respond. ********** is their number.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1307 Union St
Morris, IL 60450-1205
Business hours
Today,7:00 AM - 2:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 2:00 PM |
SuSunday | 10:00 AM - 2:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.