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Complaint Details
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Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Cedar Mill to install a fence in my back/side yard. While the work was being completed, we ran into challenges given the fence was not put in the line we discussed and due to that, there were places where they haphazardly cut the bottom of the fence to accommodate the trees and then also ran into a *****. Had they installed it where as advised that wouldn't have been a problem. Due to the cold weather we could not remove the ***** until spring. Because of this, Cedar *****, left a hole and post unsecured and temporarily put up a fence panel. Due to the remaining issues, I held up payment which prompted my contact to come visit the property, discuss the issues, and aligned on the remaining work to be completed in spring if I paid in full; which I did. I have been following up with Cedar ***** since the ***** has been removed. I initially received responses that they were too busy to come finish the work and then since my inquiries have gone unanswered. It has anniversaried a year since the original install and the remaining work is still not complete and the company is non-responsive. I would either like the work completed as agreed to or reimbursement combined with two new fence panels (since I cannot buy them anywhere) to complete the work ourselves or hire someone else to do so.Business response
01/24/2024
I apologize for the late response. I reviewed this file and was under the impression that the repair crew went out and completed the necessary items. As soon as our crews are back in March, I will send a crew out to the property to complete any outstanding issues. I will reach out to the homeowner in the beginning of March and schedule a time in March for our crew to meet with them and discuss what needs to be completed. After that meeting, they would return with the necessary materials the following day.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.