ComplaintsforThe ACRI Company

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear BBB, My wife and I had new siding put on our home in the summer of 2020 by the ACRI company. The prices were extremely high and the service was pretty lack luster. At the time of siding installation we had a wood deck and we told them that in a year or so we planned on putting in a porch. The contractor said that when we put the porch on they would come back and put the siding on to lineup to our porch. We had our concrete porch poured in the summer of 2021 and have contacted Acri about coming to put the pieces of siding on that was promised. We have been in touch with the Acri company to resolve this several times and they have been very rude to deal with. The contractor has been out to the house on a few occasions and nothing has been done. I would attempt to do the work myself however, the company said it would void our warranty. Just trying to get this resolved before the winter as I have concerns about weather damage to boards that are showing, small animals burrowing into the walls and just plain aesthetic. The company/contractor has told us that the house is sinking and the siding will not be aligned the house. Unfortunately, since we had to remortgage the house to pay for the siding job so any work to raise the house is currently not in our budget. Trying to find a way to get this done as the company has made some empty promises. Thanks for your time *************************

  

  Business response

  10/19/2022

  RE: 
  ************************* & ********
  412 ********
  ******** ** 50112

   

  Ive reviewed this complaint.  We did do this siding job in June of 2020.  They emailedme in June of 2021 to let us know they removed the deck and that we needed to come back to fill in the area that the deck was attached on to previously.  We did go back in July of 2021.  Materials were needed, and were ordered at that time.  It was my understanding that everything was completed back in 2021.  I have not received any calls, texts or emails here at the office since then.  This is the first communication Ive received regarding any further issue.  Apparently she was in contact with our installer on this job directly and he dropped the ball.  It is scheduled to be done tomorrow.  Going forward all service issues need to be communicated directly to the home office so we can track that it actually gets done.

• Initial Complaint

  08/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired them to replace my roof due to storm damage. They said skylight was going to leak and should replace but insurance would not cover. I asked several times for cost of new ones with no response. They replaced the roof and he mentioned it might leak i said i will buy materials to seal and and he said not needed. Then it rained water leaked around the outside of the sky light and damaged the drywall. Called to have them come out again the caulked around the window and said they would send someone to look at the drywall damage. No one has come and I am unable to get this resolved.

  

  Business response

  08/29/2022

  He was given a price to replace the skylight, he did not want to pay for it.  We were out to this house last week 8/25/2022.  We fixed the area that was damaged due to the skylight leak.  ****************** paid us $1828.11 on that date.  We then returned to his home to collect the final balance owed on 8/29/2022.  As far as we are concerned this matter is resolved.  I believe the complaint was filed prior to 8/25/2022.  Let me know if you need anything more from me.

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