Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Recall 23S64. My vehicle broke down on 11/03/2024. I spoke with Al Piemonte **** dealership on 11/04/2024, and was provided information for a towing service to have my vehicle towed to the dealership. I on 11/05/2024 and 11/07/2024, I was promised a loaner vehicle in two week. On 11/18/2024, I receive a call from the dealership Service Adjuster, *****, who stated that they would not and could not provide a loaner for an indefinite period of time, considering **** would not provide the part for repair until the 1st Quarter 2025. I was then told to rent a vehicle at my expense, which I informed them that I could not afford to rent a vehicle at my expense. I also contacted ****************** **************************** and case # *********** was created. I was promised the case would be escalated to provide me with funds for a rental, due to my lacking the funds to rent a vehicle myself. To date, I've received no assistance from either ****************** or Al Piemonte ****. As a consumer who did not create this Recall problem or produce an inferior product, I need **** and/or Al Piemonte **** to provide me with a reliable loaner or rental car, at their expense--not on the promise of reimbursement after my vehicle is repaired. As a consumer, **** and Al Piemonte should be held accountable for providing me a vehicle for an indefinite period of time.

  Customer Answer

  Date: 12/10/2024

  I have no attachments, receipts or other wise.  My complaint is that I need a loaner vehicle while my vehicle is sitting on the dealership lot of Al Piemonte **** since November 5, 2024.  And, it is expected to be there until ****************** provides a new part for repair, maybe some time in the 1st Quarter of 2025..  I CANNOT afford to rent a car with the hopes of being reimbursed "after" my vehicle has been repaired.

  The problem with my vehicle is a Recall 23S64 issue for which ****************** has not yet provided a part for repair of the vehicle. Due to no fault of my own, my vehicle is disabled and I need transportation.  I'm not sure if I can make this any clearer.  I do not have an electronic copy of the Recall letters sent to me by ****************** in both February 2024 and June 2024.  However, the information for Recall 23S64 can be accessed on line.

  Why is it okay to inconvenience me due to a problem created by ******************. I purchased the vehicle from Al Piemonte **** in 2018 and would think they could provide me with a loaner vehicle.

  Business Response

  Date: 12/17/2024

  To Whom It May Concern,
  
  The recall afflicting Ms. ******* ******* is one that has touched many. At the moment we have twenty-one *******s in wait for the exact same recall code (23S64). This specific code is well documented by ****. It is an ongoing issue, and the parts have been on backorder for months.
  
  As of Friday,December 13th we have received all of the parts required to complete Ms. ******* repair. In the spirit of good faith, we have prioritized Ms.******* ******* and will perform her recall next. We estimate the repair to be completed in 5-7 business days.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22664111
  
  I am rejecting this response because: Even though I received a text messaged from *********** "*****" ******** at Al Piemonte **** on Thursday, 12/19/2024, which stated that my vehicle was ready for pick up, I was never given the courtesy of notifying me that the dealership had received parts to repair my vehicle prior to the 12/19/2024 text.  In addition, on 11/18/2024, the same *********** ******** assured me that they would provide me with a loaner vehicle as soon as they received the parts to repair my vehicle.  In addition, I have many questions, such as: Is this a temporary repair? Why didn't I receive a letter from ****************** informing me of the repair parts becoming available prior to the 1st quarter of 2025?  According to correspondence ****************** recently sent to the BBB, the repair parts were still expected to become available in the 1st quarter of 2025.  Honestly, I do not trust that my vehicle has been properly repaired am very concerned that my well being and life will be at risk when I go to pick up my vehicle. Considering all of the misleading and untrue information that was provided by both, the Al Piemonte dealership and ******************, as well as their seemingly lack concern for the inconvenience of customers, I now have absolutely no trust in information they provide.  I am very concerned about the safety of my vehicle after what is being termed as "repair of my vehicle."  Again, I ask: Is this a temporary repair and are the parts the "new parts" referenced in the February 2024 and June 2024 Recall Letter from ******************?  Concern for the safety of my reported "repaired" vehicle is magnified by ****************** continuing to state that the parts "they are still working with its suppliers to produce parts for this repair, with parts anticipated to be available the 1st quarter 2025. Thank you.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 12/30/2024

  To Whom it May Concern:
  
  Client ********* ****** submitted her response on December 23rd, 2024 and visited Al Piemonte **** shortly after doing so. Ms. ****** visited with our certified technician and together they drove in her vehicle for an extended period of time. The technician physically opened the hood and verified with Ms. ****** that a new engine has been installed as per recall. All repairs being completed per ***** instruction. After their assessment, Ms. ****** expressed satisfaction with the repair and took delivery of her vehicle.
  
  We explained to Ms. ****** that while her engine was not anticipated to arrive until first quarter 2025, we prioritized her repair and utilized an engine that was intended for another client. In any other case, repairs are completed in an orderly and systematic fashion.

  Customer Answer

  Date: 01/01/2025

   
  Complaint: 22664111
  
  I am rejecting this response because: The technician did NOT open the hood and show me that the engine was new.  However, he did provide extensive oral details about the new engine and he went on a test drive with me.  Other than the statement regarding the technician opening the hood and showing me the engine is trues.  However, I could not accept Al Piemonte's complete response because it was partly incorrect.  I do thank them for making my vehicle a priority.

  The only thing I'm waiting for now is the reimbursement for the Ubers I had to take on November 5 & 6, 2024.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 01/02/2025

  Good afternoon,

  A check in the amount of $114.51 has been issued to ********* ******. We have mailed the check to ********************************************************************************

• Initial Complaint

  Date:04/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2, 2024 Bought a truck Cost approximately $60,000 Traded in a vehicle Late March received a threatening letter from the Illinois Secretary of State stating that I need to provide proof of insurance for the vehicle I traded in even though I traded it in Al Piemonte **** failed to do their job when taking in my trade vehicle and as a result I am face weigh having to spend addition time and money (providing documentation, the cost of providing documentation and fines to have Al Piemontes error corrected)I attempted to contact the dealership by phone multiple times and was either transferred to a line that just kept ringing or I was hung up on by the sales manager ********************* (this guy is horrible)I then stopped by the dealership on my way home from work and confronted the sales manager ********************* with the *** document. He was extremely rude and had the nerve to tell me that the State was running a scam just to see if people would send in the money request on the notice Also, I was sent a text message from the dealer stating that the new truck I just bought now requires a safety recall Al Piemonte refuses to answer the phone or return my calls to have this safety recall taken care of I need them to finish the job that I paid them to do and fix the issue with the *** the problem they created And I need them to take care of the safety recall and rovide the services thats they are obligated to in a super timely manner I just got this truck I should have to deal with rude sales and vehicle problems Please help Thank you

  Business Response

  Date: 04/11/2024

  To Whom it May ****************** January 2nd,2024 client ******************* purchased a 2022 **** F-150 and traded in a 2010 ***** Accord with Al Piemonte Ford Sales, Inc. Later, ************** approached the dealership with a document from the IL Secretary of State requesting proof of insurance for the vehicle he traded in. We advised ************** that the paperwork provided at the time of sale reflecting a trade-in, is all that he would need to satisfy the notice.
  
  Regarding the recall, it is specific to a back-up camera. The parts are on back order. We will contact ************** once parts become available.

  Customer Answer

  Date: 04/14/2024

   
  Complaint: 21532489
  
  I am rejecting this response because:

  Al Piemonte and its employees and representatives have done nothing to correct the situation and offer compensation for their transgressions

  With regards to the Secretary of State requesting documentation from meThis is the dealers responsibility. It is part of the overall service that I paid a lot of money for to purchase a vehicle. They took my trade in vehicle and did not process it correctly which has cause great pain, suffering and hardship to me.

  I am being asked to verify, print and ship at my expense articles that I paid Al Piemonte **** to as part of the  experience. It is all part of the service when buying a vehicle.

  This is not my first vehicle purchase but it is by far the worst. I have never, when purchasing a vehicle with a trade in, had to provide anything to the Secretary of State

  Furthermore, I received a call from someone claiming to be everyones boss. During the conversation he offered false apologies and most distressing he advised me to take my business elsewhere and that my new vehicle would not be serviced at my local **** dealership. 

  So, the company is not being truthful when they state that they will call me and service my new vehicle when the part comes in.

  This business is so poor that I would not trust them to be honest and follow through with their statement to contact me.

  I would hope that the owner would contact me with sincerity and genuinely appreciate, understand the distress that this company has inflicted

  I would like to have my new vehicle serviced there post haste and to be compensated for the overall experience

  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/25/2024

  To Whom it May ****************** of April 25th, 2025 the part relating to Mr.****** back-up camera recall is still on backorder. We will reach out to ************* once the part becomes available.

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21532489
  
  I am rejecting this response because:

  They have already stated to me that they would not contact me and that I should take my business to another dealership which is unacceptableespecially after spending $60,000 with this business and being treated so poorly

  The statements they are making here are contrary to what they have said to me

  I would like to have (1) proof that the item is in fact on back order, (2) an honest timeframe for the item to be available and for my new vehicle to be serviced by them, (3) a contact name and number for the person that will be responsible for contacting me, (4) the owner to contact me directly (they have my phone number), (5) compensation for the horrible ordeal that they have and continue to put me through (6) a promise in writing of service from them with regards to any issue(s) I have with the new vehicle that I bought from them

  I trusted this company and they have not only failed miserably with their customer service but also have failed with doing their basic job responsibilities with regards to the basic transaction of my trade in vehicle which has caused me unnecessary duress 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/29/2024

  To Whom it May ****************** Piemonte **** fully intends to contact ************** when safety recall parts become available. We have attached the **** Motor Company notice regarding the 2022 **** F-150 in question. As of April 29th, 2024 we have confirmed parts to not be available at this time.
  
  Sadly,we as the dealer are not given timeframes of when parts will become available.It would be irresponsible for us to provide a timeframe knowing it is not based on communication directly sourced from the manufacturer.
  
  Al Piemonte **** will not be compensating ************** for circumstances out of our control. May this communication serve as written confirmation of future execution of clients 2022 **** F-150 safety recall.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB. On March 17 2023, I ******************************* took my Jeep Liberty in for an oil change the mechanic reported to the service representative ***** that he crack the oil pan while in the process of changing the oil. The vehicle was not leaking when I brought it in but now its losing oil as of today The same day of the oils change the same service representative stated they would have to charge me $600.00 dollars to fix what they broke. The so call reputable mechanic did not tell me what they did he expected me to not find out. The service for oil was paid in full. I am not responsible for the damage done I ask for the support from you to contact ********************** for the hardship that I have endured from this I also tried contacting the service supervisor and was told hed return my call Im still waiting on the call. The victim of undo justice from a un-reputable mechanic. The oil light is on and Ive lost oil making matters worse. Please help a consumer happy once again. Thank you

  Business Response

  Date: 04/05/2023

  To Whom it May ****************** March 16th, 2023, *********************************** brought her 2012 Jeep Liberty to Al Piemonte ************************ for an oil change. At the time of service being completed, it was communicated to ************************ that the oil pan of the Jeep Liberty was rusted through, and oil was leaking out. We recommended the oil pan be replaced to which ************************ denied.
  
  The 2012 Jeep Liberty was not purchased at ** Piemonte ***** At the time of consultation ************************ stated she purchased the vehicle recently and knew of a pre-existing condition relating to a damaged oil pan. Even so, ************************ was adamant that the only ************ like to receive was an oil change.
  
  ** Piemonte **** denies responsibility relating to the rusted through oil pan.

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19865424
  
  I am rejecting this response because: The mechanic never service reported the problem to me and the only pre-existing was the seatbelts. The oil pan was not leaking when I brought it in only when the macIhanic apparently told ***** the representative that a situation has occurred and they had a problem removing the bolt from the oil pan. My only purpose was to get an oil change it was brought to my attention when I returned to the dealership to tell them that they caused the disruption of the leak and sent me away with the problem to tell me now In order to fix the problem it will cost me more for their negligence.  The only reason given to me by ********* was to replace the pan for 600 dollars I only paid 40 dollars and some change for an oil change  to be left holding a bigger problem I am not satisfied with the results that they could have stopped before hand.  I was there from 7:30 am until 10:30am for a 30 minute job.
  
  Sincerely,
  
  *******************************