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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I agreed to purchase a printer (cash price, not a lease) back in May with an expectation of August delivery, and the possibility of a loaner to cover my needs in the meantime. I have a receipt for the printer from May 6 for $2923.65.In August, no printer was delivered, and the *** was updated to September, and no loaner was available. In September, no printer was available, and the *** was updated to September/October. I asked for a refund on ****. I still have not received a printer, and have not received a refund either, after talking with 2 separate people over almost 3 months. No one has been able to help me, and most of my inquiries have not be been answered.I no longer need the printer, as I found alternate solutions. I just want a refund.Business response
12/02/2022
We are sorry to hear about your experience. We have thousands of customers in the Chicagoland area and our goal is always 100% customer satisfaction. The product was backordered due to an industry-wide manufacturer shortage. The order was canceled per your request and a refund has been processed in the form of a check via mail.Customer response
12/09/2022
Complaint: 18490576
I am rejecting this response because:The planned response is fine, but I have not seen a check in the mail yet. Can you confirm what address it was sent to?
Sincerely,
*****************Business response
12/13/2022
We have received confirmation that the refund check has been delivered.Customer response
12/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The check was delivered next door, and brought over this morning. Thank you for your help.
Sincerely,
*****************
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Contact Information
4509 Prime Pkwy
McHenry, IL 60050-7000
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.