ComplaintsforAn Angel's Destiny Caskets & Monuments
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Complaint Details
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Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My siblings and I started a contract with ******* Destiny on 03/06/2021 to complete our Mom's headstone which we were informed would be completed between Mother's Day to May 31st at the latest. We picked a headstone already available in store which should've made the process easier. On June 10th, I received a text from Haciel with a picture of the monument advising that the monument was done (this pic was missing the base as well as the pictures picked). Then we were informed we wouldn't see see final product altogether until its installed due to the size. When pics of the base was provided (June 21) I noticed an error in the wording. We were informed by Haciel that he was going to fix this problem upon his return from Mexico after July 4th. On July 16, we were informed via text that the warehouse was swamped and they're still working on it. Fast forward to August 11th, when I called Haciel and was informed via text that he was out of town again. No responses have been rc'vd since.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.