39 Customer Reviews
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Review from Dale B
1 star04/27/2024
purchased a yard trailer less than a year ago. Pulled it out of the garage for this year's use in both tires were flat. That in itself is not uncommon. I put air in them and they went flat immediately. I looked at the tires and they were completely dry rotted. Less than one year old. I took them back to rural King and asked if they would exchange them. They said no. I went outside to their front walk and found a trailer identical to mine and it had flat tires that were dry rotted. This is brand new. I explained to them their trailer outside has dry rotted flat tires. They didn't seem to care. Why should you buy a trailer and then have to buy a new set of tires for it. That's just unethical. I wanted to get a set of the flat-free tires that do not have air and I would pay the difference but they would not give me the credit for the other two tires. I have pictures of the new trailer with the flat tires that are dry rotted if anybody needs them.Review from Kevin S
1 star04/26/2024
After purchasing the wrong product that I needed I went to return it and since I refuse to give my phone number or do not have a phone they will not refund your money even with your paper So i'm being discriminated against if I do not have a phone or do not wish to give out my phone number to just any company or anybodyReview from Riley A
1 star04/24/2024
They keep emailing me saying my order is received about 20 times then about 20 saying order has been canceled, then 20 more saying order received again. This is freaking ridiculous since I never ordered anything from them!!!Review from Kay L
1 star04/21/2024
The employees and managers know nothing about their job. They know nothing about their departments. I've seen more job skills from monkeys in the zoo!! Nobody knows anything about customer orders. They know nothing about the product they are selling. They basically know NOTHING!!! I've tried to purchase chicks 3 times. First was sent the WRONG chicks. They don't even know what they sent me. Was assured twice at least that they would have the right chicks ready for me. AGAIN, NOBODY KNEW ANYTHING!!! I live an hour away from your store. Husband went out of his way again to pick chicks up that NOBODY AGAIN KNEW NOTHING ABOUT!!! REALLY?????? I WILL NEVER AGAIN PURCHASE ANYTHING FROM YOUR SO CALLED BUSINESS!! I WILL USE TRACTOR SUPPLY BECAUSE THEY HAVE A TRUE BUSINESS!!!You need to work on your employees. They need serious help!!Review from Kevin C
1 star04/05/2024
I found Rural King to be a poor company to do business with. They dont seem to know what is going on within their company & when/if ever they will have and ship your items. I ordered some Herbicide on 3/24 & will feel lucky if I receive it 3 weeks later.Review from steve k
1 star03/27/2024
Don't know how Rural King is still in business. For over 3 years, I have tried to reach corporate customer service and could never do so. They will put you on hold and never pick up then eventually they will disconnect and hang up on you.All a person has to do is look at all the terrible reviews all over the internet. They are every where.And a few replies from Rural King which, in my opinion, are total lies. If their customer service is so good then why are they so afraid to answer their corporate phones?Oh and by the way, they are committing outright fraud with "bait and switch" prices that increase at the register. It never changes. Some on should *** them on that alone. The only companies that I have ever seen stay in business with such terrible customer service are money laundering business.The only reason I gave one star was because I did not see a lesser rating star.Review from THOMAS W
1 star03/14/2024
False Advertisement of Winchester 20ga Shotshells No 8s. Price advertised at $53.98/flat. I and many members of our club received emails stating that they were encountering challenges in fulfilling the order. After providing payment /credit card info this company screwed us!!Review from Ken S
1 star03/06/2024
I ordered a fertilizer/seed spreader on 2/1 to be delivered to my home. As of 3/6, not once have they offered information as to why it hasn't been shipped or any other information. I have made two phone calls and four emails only to be told that it usually ships within 5-7 "business days." My second phone call suddenly became disconnected while I was on hold. Never did Rural King make any attempt to re-contact me to give me any further information. They have charged my card but as of today have not shipped the item I ordered.Review from Paul D
1 star03/02/2024
I have purchased many items at Rural King in **********, **. Often the products are of inferior quality but also have a low price tag. I recently purchased several bags of Pelletized Lime. There were many very large chunks of lime in the bags which, of course, would not go through the spreader and ultimately broke the spreading mechanism. I took two bags of chunks back to the store to let them know what an inferior product they were selling. The "alleged Manager" showed absolutely NO interest and threw the bags and chunks into the trash. She apparently does not even know the words "I am sorry that this happened". If she worked for me she would be looking for another ************ like her certainly should not be in a management position! As I was walking out of the store she said it was up to me to contact the supplier (a place in KY). With that wise comment I decided that it was my final visit to the store!Review from Laura D
1 star02/28/2024
Followed their return policy rules to return an item that didnt work out for me. Was like pulling teeth trying to get them to send me a return authorization label. Finally got one when the return timeframe was about to end. Refund was issued, but was for $6 less than what I paid for the item. ($11). To add insult to injury, I initially had to pay $15 shipping on a $17.99 item. Then they wanted me to pay another $15 to send it back. So, basically, I ended up paying $26 for a $17.99 item which they are now back in possession of and I have nothing. Terrible! Dont do business with these people!
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