ComplaintsforTower Home For Funerals
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Complaint Details
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Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 9/19/23 I paid in full$3236.20 for cremation of my mom. On 10-6-23 I called and asked when I could get her and they advised Monday 10-9-23. They said they opened at 10am. I arrived at 10:20am and was told to come back later she wasn't there. Then they said they would deliver her to ***** about 5pm and would call. That never happened. They took my money and all I get is the run aroundBusiness response
10/16/2023
We are sorry for the inconvenience you experienced. We do our best to be kind, compassionate and timely with every family we serve. Unfortunately, we were faced extreme circumstances on 10/5/2023 when we were victims of arson at our office. On Friday 10/6/2023 we were short staffed and scrambling to make sure every case was taken proper care of. On Monday 10/9/2023 7pm the owner, *****, personally met with the family and the family took possessions of the remains. Once again we apologize for the inconvenience you experienced.Customer response
10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.