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          Napleton Auto Werks has 1 locations, listed below.

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            Business ProfileNapleton Auto Werks

            New Car Dealers

            Contact Information

            6600 E Riverside Blvd

            Loves Park, IL 61111-4426

            Visit Website
            (815) 636-6600

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            6600 E Riverside Blvd, Loves Park, IL 61111-4426
            BBB File Opened:
            5/9/1988
            Years in Business:
            43
            Business Started:
            5/5/1981
            Business Started Locally:
            5/5/1981
            Type of Entity:
            Corporation
            Alternate Business Name
            • Napleton Honda
            • Napleton's Autowerks
            Business Management
            • Mr. William Napleton, President
            • Mr. Paul Napleton, Vice-President
            • Mr. Geoff Feinblatt, General Manager
            Contact Information

            Principal

            • Mr. William Napleton, President

            Customer Contact

            • Mr. Geoff Feinblatt, General Manager
            Additional Contact Information

            Fax Numbers

            • (815) 636-6600
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I scheduled service on the company website. The website listed fees. Upon arrival at the dealership I was told the price was over $1000.oo more than the quoted website price. The manager told me the there was an entry error on the website and offered 1/2 the difference. Assurances were made that the website would be corrected. One month later the website still has the lower price listed. A classic bait and switch.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Denise D

            08/05/2023

            I bought used 2017 Honda 3 years ago which still had a warranty. The first and 2nd ******* that the air conditioning didn't work they could find anything so they added a condensor (for a recall) and freon then sent me on my way. This summer it did not work again and finally they said it was an evaporator core leak and it would be $2400 which by now my warranty is up. They would not give me any explanations why they didn't find this problem the first summer but found it this 3rd summer. When I spoke to the service manager he said he would talk to Honda and never got back to me. When I called him he was rude and not helpful at all. I expressed my feelings about the lack of effort the dealership had to finding the REAL issue with my air conditioning. He said call Honda customer service. I bought 3 cars from that dealership but never will again.

            Napleton Auto Werks Response

            08/08/2023

            *************** first complained of the A/C issue 7/21(not cooling).  It was found that the A/C condenser had a leak.  This was covered under warranty as the condenser had a warranty extension.  The customer returned 8/22 with A/C not cooling complaint. We verified that the freon was low, so we recharged the system and found no excessive from leaks in any components.  We added dye to the system and asked customer to return in 500 miles for reinspection.  The customer's next documented visit was 8 months later and roughly ***** miles driven for an oil change.  No complaint of A/C not cooling.  Customer returned 7/23 with a A/C not cooling complaint.  It was diagnosed that the evap. core was leaking.  The evap core is behind the dash and was not a excessive leak.  Unsure of how long the evap core has been leaking.  Since 2017 Civic has been known to have issues with cooling complaints.  We have contacted Honda on the customers behalf to inquire on goodwill assistance towards the replacement of the evap. leak.
            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

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