Customer ReviewsforJust In Time Pool & Spa Service

This company tried to take advantage of me. I hired them to service my hot tub. The hot tub worked perfectly before they showed up. After they cleaned the spa, the heater would t work. They tried charging me ***** for a new heater and pump. I was skeptical and called a different pool company for a second opinion. It was just the filter for the ******* dollars later its working perfectly. I refused to pay the service invoice for 280 dollars and they sent me to collections. This is not a reputable company

*********************** (D/B/A)**************************************************I have never received a ****/statement from your company showing services performed and balance due on the account. I received 1 voicemail and called to speak with someone about it. I was told I would need to speak with the general manager/owner and that my information was being taken down and I would receive a call back. This never happened.I did however receive a notice from ********************** that my account had been sent to collections in the amount of $1,067.09, despite an agreed upon out-of-pocket cost of $240.53 prior to work being completed. I have reached out to the accounts receivable management/collections team and am disputing the validity of this debt.When I spoke to Cassie, I was told that the technician made a mistake and assumed because the work order stated warranty on it, that any additional fees had already been submitted and approved by the warranty company or myself as the homeowner. As a business owner, you need to take responsibility for your employees and the reputation of your company. You cant just charge an additional $826.56 without getting approval for the work order. Therefore, it is not my responsibility to pay for this employees mistakes and assumptions. Had someone returned my call, we could have discussed this professionally and determined the best course of action to have this issue resolved. However, as no one from your facility ever contacted me, I was expecting to receive a ****/statement in the mail. Of course that never happened either and my account was turned over to collections. I will be reaching out to the Better Business Bureau and any other organizations that deal with shady business practices in the state of ********. If you would like to contact me, please remove my account from collections, send me a statement of services provided and we can come to a reasonable compromise.