3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Neil H
1 star03/19/2024
I am a licensed Insurance Agent and placed an Annuity with Dearborn for a client. The client has recently passed away. We filed the Death Claim through overnight mail on Jan 29th of this year (2024). The claim was entered in their system on Feb 13th. By March 1st, the claim was approved to be paid but first had to be approved by more senior claims personal due to the size of the contract. I have made repeated calls to Dearborn about 2 per week since mid Feb, repeatedly begin told it is approved but not signed off buy senior claims. I was told this final approval process should take about 7 to 10 day, it is now 30 days! Over the course of these calls, the service reps have been very polite even offering to personally check for update statis and call me back. I have yet to receive a call back. I would suggest that if you are considering using this company, think a little longer and look for another option. One star is generous.Review from Catherine E
1 star07/27/2023
My husband was diagnosed with stage 3 cancer December 2022. Been trying to get the claim settled since February 2023. I call them at least once a month. This company is horrible. I am talking to a lawyer now to see what can be done. ********************** with a company that doesn't want to pay you for legit claims. Unfortunately I had to leave one star but they don't deserve any positive feedback.
Dearborn Life Insurance Company Response
07/28/2023
Good Morning,
Our Dental ********************* reviewed our system and there is no complaint on file for the spouse of *************************************, or for ************************************** I was also able to check our Dearborn **************** and, again, there's no claim on file.
We are asking if she can provide any information to help us assist in the pending claim that is pending. She can send all information to the listed email address.
Thank you,
Dearborn Life Insurance Company Response
07/28/2023
Good Morning,
Our Dental ********************* reviewed our system and there is no complaint on file for the spouse of *************************************, or for ************************************** I was also able to check our Dearborn **************** and, again, there's no claim on file.
We are asking if *********************************;can provide any information to help us assist in the pending claim. She can send all information to: *************************************************.
Thank you,
***********************
Contract Specialist /
DNoA Privacy CoordinatorDearborn Life Insurance Company Response
08/02/2023
August 2, 2023 Better Business Bureau Attn: Better Business Bureau Customer Relations Advocate ***************************************************************************** RE: Underwriting Company: Dearborn National Life Insurance Company (Dearborn National)Claim: Voluntary Critical Illness Insurance Claimant: ******************************* Complainant: ************************************* BBB Case Number: ****** Dear Better Business Bureau Customer Relations Advocate:This letter is in response to your email communication dated July 28, 2023, concerning the above referenced complaint concerning **********************. The complaint asserts that ********************** was diagnosed with stage 3 cancer in December 2022 and they have been trying to settle the claim since February 2023.We received Mr. ********** Voluntary Critical Illness claim on February 21, 2023. Due to lack of information provided, we werent able to investigate Mr. ********** claim properly. We are re-reviewing Mr. ********** Voluntary Critical Illness claim with the information contained in the complaint.If the Better Business Bureau, Better Business Bureau Customer Relations Advocate, has any additional questions, please forward them in writing to Dearborn Nationals Complaint Coordinator at the following address:Attn: *********************** Dearborn ****************************** ********************************************************************** or send by facsimile to ************** Attn: *********************** or send by email to ************************************************* Sincerely,************************* Quality Review Specialist Direct Telephone Number: ************** Direct Fax Number: **************Review from David A
1 star05/17/2021
Worst company I have EVER dealt with!! I have been calling them for going on 5 weeks now, (filed 04/14/2021) trying to get things squared away with my Short *********************. From constant BS from them stating they haven't received the information needed (company emailed it MULTIPLE times to them) to not returning calls checking on the status. I've had there Short *************** Insurance for 10 months, our company switched to them 10 months ago, our prior insurance didn't offer **********. So initially, They wanted to know who our previous ********** carrier was, we explained to them the company didn't have one, that's why we switched carriers. They then asked for a screen shot of our last carriers information showing our policy for **********?? Apparently they don't listen or understand *******!! Then after **** and **** of explaining to them AGAIN, there wasn't a ********** in place, they stated they need medical records from 15 months ago to present otherwise this was going to be considered pre-existing, (FU DEARBORN!!) So, I tried to upload the information to my claim as instructed by them, only it gives an error. So I called them and they gave me EVERY reason why it didn't work, ****** **** MY FAULT!! So, I told them they were as ******** **** as one can possibly be. The speed of my internet is fine, uploads of almost 30MB+, downloads of over 200MB, all files were below 15 MB (Their site gives you an error saying files must be below 25 or 50MB), then they said to many pages? Then, they tell me we signed up for the year waiting period!?! That was BS, *************** and *** said there was no way the company would have done that. They have ** idea as to what they are doing or talking about!!Today (05/17/2021) I called in and was told my "claims analysist" has three days to look over my records. Isn't this why I signed the release of my medical records, so I wouldn't have to gather my records ******?? So they could get the ones they wanted, instead of this messed game they insist on playing?? HOW IS **** ******* ABLE TO DO **** AND STAY IN BUSINESS!?!?!!? **** don't even deserve a star!! But this won't post unless I give them a star.Dearborn Life Insurance Company Response
07/28/2023
Good Morning,This is Dearborn Life Insurance ********************** I will forward over ******************************************** complaint to our Short-************************** to review and follow-up with her.Thank you,*********************** Contract Specialist /DNoA Privacy Coordinator
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