ComplaintsforAsset Recovery Associates
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have been being garnished 25% of my income every two weeks since February I went to court on July 14th **** and was told my case was dismissed I called Asset Recovery on the same day as my court date to confirm that my garnishment was dismissed. I was informed that it wasn't dismissed they were just going to stop taking money out of my check. at that time I was not made aware that I had 7 days to set up an arrangement I was told I can call back and provide my financial information because I needed the money to come out of my account on the 15th and the 30th of each month because right now I am homeless due to the amounts that were coming out of my check I was unable to pay my rent for the last 3 months and have gotten evicted so I was informed that I could call back before August 15th to set up the arrangement so the money could come out like I needed it to she told me I could pay $65 every pay period I called them today for them to tell me that the garnishment went back out because I did not set up a payment arrangement I tried to explain to them I cannot afford 25% of my income to give to them because I have to find somewhere to live provide a home for me and my two children so now I will remain homeless she said they will keep money coming out of my account until January **** and speaking with a supervisor she basically said she didn't care and she didn't believe what I was told. I tried to explain to her that if I would have known I had 7 days to set up an arrangement I would have given my information to the representative on July 14th when I called I asked to speak to someone else and she basically gave me another representative to speak with like they sitting next to each other they didn't even say well we can contact the garnishment specialist to see what we can do they both had attitudes and was being real nasty and the customer ********************** was horrible. I have diabetes and neuropathy in both of my feet and basically they said oh well. I need help with thisInitial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
*** had contacted my family and friends claiming They have been listed as character witnesses in a legal complaint against me. I have never received direct communication from them. I called the individual who was harassing my family and friends at the number she provided my sister. Her name is ************************* and phone number is ************. Once I reached her I asked for the attorney she was working for because she claimed to be a paralegal to those she contacted. She said she didnt work for an attorney and was a debt collector with ***. I asked for information about the debt and claimed it was with ********** and gave me the last four digits of an account number to which I no longer have. She then told me I could settle this matter by giving them money and the calls would stop. I informed her that it is not ok to harass my family and friends and her demeanor became hostile. I informed her I would be contacting the Better Business Bureau and ************************ because she started to threaten me if I didnt get this matter resolved. She then hung up on me. I have attached the voicemail to text that she left on my sister ****** phone.Initial Complaint
03/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
They have been calling me saying they will take legal action against me if I do not pay they are saying it is for some payday loan in 2013 they are telling me I lived in the state of Delaware I have contacted my *********** which they are saying I had the account with also contacted the so-called debtor check and go they both told me I have no account in the system they keep harassing me telling me theyre going to seek legal action company is a ************* ******** when I ask for information about the account and her mailing address they tell me by law they dont have to disclose itBusiness response
05/20/2022
Hello,My name is ************************* and I am the Corporate Secretary for Asset Recovery Associates. I am contacting you regarding complaint numbers ******** and ******** Our officially ceased operation on December 31, 2021, as reflected on our website ************* and our phone system at ************. We have not engaged in any communication with consumers since that day in any form. Our business is functionally closed. We have no accounts for either of these consumers. They were contacted another company.Thank you,*************************Asset Recovery AssociatesInitial Complaint
02/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ara debit collection tried getting me to pay loan back in June 2019 for a reputable cash advance establishment and I knew I didnt owe them because to this day I use their businessBusiness response
05/20/2022
Hello,My name is ************************* and I am the Corporate Secretary for Asset Recovery Associates. I am contacting you regarding complaint numbers ******** and ******** Our officially ceased operation on December 31, 2021, as reflected on our website ************* and our phone system at ************. We have not engaged in any communication with consumers since that day in any form. Our business is functionally closed. We have no accounts for either of these consumers. They were contacted another company.Thank you,*************************Asset Recovery AssociatesInitial Complaint
11/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I received a voicemail from ARA claiming I owe around $900 to a cash advance place. They had an old email address but knew the last four of my SSN and name. She told me if I didn't pay something that day that I would face prison time or never be able to acquire another bank account again as I would be charged with fraud. I've made 1 payment of $270 & four more of $105 totalling $690. Is there any way to file a complaint and get this money back? Is this company legit? I was on disability a few years and then had an accident leaving me unable to work for even longer now so every ***** I've sent out of fear of facing charges of fraud has been borrowed from loved ones.
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.