Complaints

This business has 0 complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Enterprise Plus Member. We rented a *** for our Family vacation from Friday, May 23- Sunday evening 06/01/2025. When we received the vehicle during our trip we noticed it needed and Oil Change. Light came on that Oil in the vehicle was at 8%. We attempted to swap the vehicle in ********** ************ but that was unsuccessful. The manager of the ******************************* Enterprise stated he would contact the ************************ location and call us back. He never did. We than were forced on Memorial day to Find a place open to have an oil change done on the **** We found a Wall Mart and did the Oil Change. If we had not taken time out of vacation for this oil change we would have take big risk in having the *** breakdown in very remote mountainous location during our vacation. I have attempted to contact the enterprise location several times but no one ever answers the phone. Also submitted a complaint with Enterprise but, no response either. All we want is the $72.14 refunded to us for the oil change

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the vehicle in January, 2024 not knowing that the key inside the key fob didnt work. I went out of the country for over 2 weeks in September of 2024 returning in October 2024. Upon my return to my home, I tried to open the door and the car was completely dead. I tried with the keys inside of the fob and they didnt fit nor work. Therefore they also gave me a bad battery and Key. I had a tow person to help me get the hood up by having the ballon to crack open the door then use a hook to open the hood. I purchased a new battery just in case that was the issue. We replaced the battery then I was able to open doors and start my vehicle. I contacted Enterprise sales and one of the managers was being snobby, arrogant and unprofessional not wanting to comply with me at all. I told him, I purchased 2 vehicles from you all one in December 2023 and the other January 2024 and you cant help me with making sure I have the right key for my vehicle. He stated it had been six months and he couldnt help me. I told him, if I had known the key didnt work, I wouldve brought it back sooner. I told him you all stated that the car was certified, that means everything working and operating at the time of purchase. I later found out that the car had been in an accident and they stated it never was. All I wanted was for them to give me a working key and I was denied that option.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12,2023 I rented a car from Enterprise Rent a Car with a 12:00 PM CST pickup for 24 hours. I arrived at 11:30 am CST for the car. My car an suv wasnt available nor were any other cars. At 12:05 Pm CST I asked where was my car, and the attendant said it was coming in from ********, *********** received the car at 12:30 pm cst on Friday (5/12). I returned the car on Saturday(5/13) at 12:15 pm cst. The facility was closed at 12:00 PM CST. I put the keys in the drop box.Monday I was charged $417.44 which amounts to 3 days of service, although i only had the car for one day. Tuesday (5/16) called the coporate office ************. Explained the situation to corporate that was not my fault that the car was delivered to me 30 minutes late and i had rented the car for 1 day/24hours. Not 23 hours and 30 minutes. Corporate indicated the would contact local office and my money would be returned. I was reimbursed $65.13, i am still owed $234.87. the transaction code is 9QVRNC. My next step is to take Enterprise to court.,I want my $234.87. If we go to court its is going to be Lawyer fees, time off work, and compensation fees.

  Business Response

  Date: 06/27/2023

  Our Area Manager spoke with the customer and agreed to issue a refund in the requested amount.  We trust this is a satisfactory resolution.  Thank you.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enterprise Rent-A-Car Chicago ****** Intl Airport ******************************** Rent-A-Car Chicago ****** Intl Airport. Location: ***********************************************************, ** *****; same address for both. Confirm #********** & RA#*********. I picked up rental at ***** Intl Airport Exotics on 4/13/23 followed directions to Enterprise. I utilized ATS, went to F & arrived at MMF (multi-modal facility) within *****. I went to the Enterprise counter & discussed $200/daily rate and opted for a tollpass ***************** service option $66.86, a one-time fee, with a total estimated charge of $691.74. I was walked to the rental car with Enterprise employee within ***** parking lot & inquired where to return rental. I was told to return to exactly the same place ***********************************************************, ** ***** following the signs to Rental Car Returns. On 4/17/23, I returned car to ***********************************************************, ** *****. EXACT location I obtained the car & was told I was at the wrong location. I disclosed that I was not & this was the location & used Enterprise within ****************. I was told I had a $539.99/daily rate fee termed one-way rental & charged an added $1, ******. Upon entering *****, I noted it was the EXACT SAME location where I had arrived, passing the SAME Enterprise counter within MMF. I attempted to resolve the matter & called Enterprise **************** on 4/17/23 spoke for 10 minutes; she also found this odd. I was told an employee from the location will call me to discuss & reverse the ***************** a message to the location. No call was received. #2 call to Enterprise on 4/20/23 & #2 message was sent to location. As of today, no call has been received. Looking at Enterprise's website for both locations shows the same directions and addresses. I find this deceptive and misleading conduct upon Enterprise, thus unfairly resulting in an overcharge of $1, ******. I would appreciate aid with the return of the overcharged amount, and I thank you in advance for your time and assistance.

  Business Response

  Date: 04/25/2023

  The customer has been refunded for the erroneous charge and she was contacted to confirm that this matter is resolved.  Thank you.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was rear-ended (car spun and grazed a light pole) by *********************** who was driving a rent car from Enterprise (plate FP151569). She fled the scene in the damaged vehicle but was later found.Accident March 20, 2023. I received the police report the following day March 21, 2023. I filed the claim and was told to wait **** days, thats ridiculous, but ok. I waited 2 weeks. April 4th I called again. 1st number was *************, told to call another number ************* they told me they couldnt help me, gave me my claim number and had me call ANOTHER number RCS *************. RCS told me that I didnt have an adjuster signed to my case. Why? Its been 2 weeks and Im being given the run around for a hit and run in their vehicle. I called AGAIN April 7th, 2023 and was on the phone until the voicemail came through. It prompted me to leave a voicemail and someone would get back to me. It is now the evening of April 11, 2023 and still not a single call, email or letter written in the sky for me. My car is damaged on the passenger right and the driver left, I shouldnt have to drive around like this!

  Business Response

  Date: 04/24/2023

  Attn: Better Business Bureau
  
  Please accept this correspondence as our response to complaint from ************************ 
  Enterprise rental agreement #**LCNR,***********************.
  
  An adjustor from RCS, *****************************, has been in touch with *************************** regarding the accident via e-mail on 4/5/2023.
  This matter is considered handled.  
  
  At Enterprise Rent-A-Car, we strive to satisfy all our customers by providing excellent customer service.
  We hope that our diligent efforts to resolve and address this matter have demonstrated our commitment to customer service.
  
  Thank you for your consideration in this matter.  Please contact the undersigned should you have any additional questions.
  
  Sincerely,
  ***************************
  
  
  ***************************
  Regional Risk Manager
  South Suburbs/**********
  ************ office
  ************ cell
  ************ fax
  
  ***********************************

• Initial Complaint

  Date:04/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enterprise Rent-A-Car claims that I owe the company $26.50 for a missed toll when I rented a car on February 27, 2023. They sent a notice to me via email on 3/31/23. I visited the following website to respond to inform the company that I paid for all tolls on 2/27/23, 3/2/23, 3/13/23, and 3/14/23 before returning the car to the facility on 3/25/23. The website is as follows: Pay Online @: *****************************************************. I also submitted a receipt to prove that I paid all tolls before 3/25/23. I recently contacted ************************* on 3/31/23 via email, the corporate office (******) on 4/1/23 via telephone and requested to speak to a supervisor at the corporate office (****) on 4/3/23 via telephone. I have yet to receive a response from a supervisor of the organization. A pending charge of $26.50 is currently visible on my debit card as of 4/3/23.

  Business Response

  Date: 04/17/2023

  Our records show that on 4/7/23 ***** worked on this and requested the refund,notified the customer and she replied back to him in agreement with the results.  We consider this matter resolved.