ComplaintsforTrailblazer Plumbing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 4, 2023, I hired this company to come and rod out my clog sewage lines that caused water to back up into my house through the first floor toilet. They sent a man named ****. He performed the services, and he ran a camera in the lines and said I had a busted pipe outside in my front yard. He also left over fifty (50) feet of rodding in my sewage line. He said it was a piece of the rod stuck in the line when in fact it was over fifty feet (I have pictures). This caused my system to back up two (2) more times before I had to pay so far over Eight Thousand Dollars because they would not come back and retrieve their equipment. **** also quoted me a price of seven Thousand dollars to dig up my yard and replace the supposedly broken pipe in the ground. There was never a broken pipe in the ground. The plumber had to cut my pipes in side the house and again outside in the yard to get their equipment out of the line and I have not had any issues since this was done. Trailblazer plumbing caused this situation while trying to ******* me into a service I never needed until they left their equipment in the pipes.Business response
06/06/2023
Kindly see the attached response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.