Customer ReviewsforAon

I purchased AON **************** for a cruise. While on the cruise, I got sick, so I went to the clinic on the ship and asked to see the doctor. Twice I was told that my respiratory infection was not serious enough for the doctor to see me. I was given medications. I saw my doctor immediately after arriving home. AON has denied my claim as I didn't see a doctor for my medications. WHAT A SHAM!

Would give a 0. Poor communication. Paid nothing on claim for cruise I missed because I was in the hospital for necessary procedure. Said it was because my condition was pre-existing. It didn't matter that it intensified and worsened to point I couldn't make trip. Do not waste your money with these people. Didn't even communicate their denial to me. Had to call them.

Takes a long time to process claims. No feedback. Poor communication.  

Worst experience dealing with a broker. It took over two months and multiple phone calls to have my policy cancelled. The only reason I knew it was not cancelled was because I kept receiving mail from the company I was insured through. When I spoke with AON about the matter, each representative I spoke told me it was cancelled and I was not required to do anything. I found out in the last call that I was actually required to submit a cancellation form which the other 5 representatives did not tell me. Even after this was completed I still had to follow up to ensure the insurance company received my cancellation. They don't care to listen to the customer, they do their best to get you off the phone as fast as they can, so I assume, they can sit at home and do nothing with their time.  

I'm in a long list of people that had an accident while on a cruise and even after sending the bill for medical services they want additional information and other insurance info. They wont talk with you over the phone while trying to drag it out. Not a credible company.       

Worst experience Ive had with an insurance agency, a lot of lies and contradictions just to hold on to my money that I rightfully owed. I got sick on a cruise ship and was isolated by the doctor himself. I filed two claims with aon one was a medical claim which they paid and the second was a trip interruption which they denied while using the SAME DOCUMENTS AS THE PREVIOUS CLAIM they denied it because they cant confirm I saw a doctor or was isolated when ALL of that information is on one page, because they couldnt define what the doctor wrote they decided to deny my claim instead of reaching out to CARNIVAL who they are partnered with to verify the information. **** a claims supervisor is one of the most inconsiderate people I have ever spoke to, he said it was not his job to help me or verify the information even if they agree that the claim is payable because they didnt believe what the doctor wrote they denied it and said it would take months for them to communicate with Carnival someone why they are partnered with, I believe that to be a complete LIE. I spoke with ******(claims rep) who advise me she would reach out to carnival before I spoke to a supervisor. Only to have a supervisor tell me its not his problem and it can takes months for a simple email. Once I asked to speak to someone in a higher position **** refuse to transfer me to somebody else saying he hes the only person I can speak to. Once I asked him if he denying me the right to speak with someone thats when he agree to have someone call me back in 72 hours. 48 more hours than the regular time frame everyone else in the company provided me. This company and that supervisor are scam artist please be aware even if they know you were sick and paid a claim that says you were sick they will still DENY YOU!!

We booked a Royale Caribbean Cruise for 30 April 2023 in the Serenade of the Seas. Of course we got a **************** Plan with Aon. During the Cruise while in ************* my wife experienced a medical episode and was treated on Board the Serenade of the Seas. Upon returning back to ***************** we were presented with a medical bill of close to $1,000.00. We paid it upon disembarking and on 14 March 2023 we filed an insurance claim with Aon Affinity Travel. I submitted my claim with my primary and secondary insurance and send copies to Aon. My primary insurance refused payment because the medical episode happen outside ***************** boundary. However, my secondary insurance payed me $ ******. All this was communicated electronically to Aon. However whenever Aon was contacted by phone or electronically they stated either they were checking on my claim or they did not receive all the information required to complete the claim. Typical delaying actions by Insurance companies. After 7 month the still have not reimbursed us for the remaining $ ******. 

Pretty quick to accept our money for the insurance. But its been a constant battle back and forth to get ********** refunded. Even though we have 3 doctors statements and medical records they need. It been 2 months. Terrible customer service!!!

Why isn't there an option for zero stars? Purchased cruise insurance with them thru Cunard. Asked for intrusive and invasive information for a claim. Don't waste your money on their coverage. Cunard should know better.

Just the worst. My pension plan was handed over to these folks to manage by the company for which I worked, and they have given me the runaround for weeks now. They refuse to escalate my case and I am supposed to be OK with hearing that they are "working on it". In the meantime, my pension is not being paid out and I cannot pay my bills. Worse yet, there is no one to contact to get the problem resolved. Just outrageous!