![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFireplace and Chimney Tech Services, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
**** came to my home for the 3rd time on Wednesday February 23rd at 4:30pm to address the fireplace he had started fixing for us back in December 2021. There were parts missing from his original work start date, so he had to come back multiple times to address and bring the remainder of the parts. When he came on February 23rd, he moved some of the fireplace ***** around and put some new sand. At the time of his visit, he was rushed. When he showed me, what was done I told him I was not satisfied. I was worried that the fire was too close to the back wall in addition I was not satisfied with the end product. **** stated to me that he is in a hurry and will come back to fix the issues. He asked that I look online to see what other pictures I liked, he stated he might need to change the esthetic of the fireplace as he isnt sure what else to do with the current setup. He mentioned that this is his first time he has done a fireplace like this and he didnt know that the ***** would burn as quickly as they did. I informed him that I am pretty set on the look, that I had shared with him before he started that this is what I wanted. He told me he was in a hurry but will definitely come back to address.On February 25th, I turned on the fireplace and let it run for 15minutes, after 15minutes I was smelling a very strong odor. I realized very quicky that this smell was coming from the fireplace and it was carbon monoxide. I quickly turned off the fireplace. I called **** with no answer. I called again March 3d and again March 4th. I left a message on March 4th stating that I can smell a very strong smell of carbon monoxide. After not hearing from him I sent a text message on Saturday March 12th. He told me not to touch it, turn it off he will come to address. I have called and texted 5 times after this conversation and **** has yet to address. He has completely ghosted me and my concern. I paid $3200 for this work that was not completed and is a safety hazard to my famInitial Complaint
10/26/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On September 21, 2021, ****************** provided an inspection of chimney work and he was paid a fee for the inspection and a deposit for repairs to be completed. ****************** was to email a contract the next day for the repair work and document the results of the inspection. We have not received an email with the contract and attempts to contact ******************** have been unsuccessful but the check written for the fee/deposit has cleared our bank.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.