We want a new shredder because the one we have doesn't work correctly. Or a refund check. Do you guys have my information. Thank you.
ComplaintsforFellowes Brands
Office Supplies
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Complaint Details
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Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a Iphone 11Pro phone case. I got it about 6 months ago. I dont have the receipt. I just wanted a replacement. Id gladly return the broken case. The clear film on the back is coming off. It started where it is thin around the camera lens hole. The agent just said with out receipt nothing they can do. This is ridiculous. Multiple ways to resolve the issue. I only wanted a replacement. The agent did ask any other info except about the receipt. All he cared about. No name,phone number, email. Ask for pictures. NOTHINGBusiness response
09/26/2023
Hello,
We will be reaching out to this consumer directly to address this matter. We typically do require a proof of purchase for a warranty claim, but she is correct in that pictures would have been beneficial. Please instruct the consumer to look for a corespondence from ***** at our corporate office.
Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I spoke with ******* regarding our shredder which was not operating as it should. I was unable to provide their office with the original Target receipt? The manager suggested I attempt to get a receipt from Target, however the store goes back 90 days only. After pleading with Fellowes that our unit was a Manufacturer's defect ******* was kind enough to send a refurbished unit and I agreed. We noticed after a few uses the shredder was running hot and making a loud noise. I called their office 04/02/2023 and spoke with ******* and he suggested troubleshooting with oil? This didn't work I then called back and spoke with ****** and she stated that we were given the wrong information and this refurbished unit has no Warranty. This company is desparate and unfair to it's customers and consumers. These types of businesses should be forced to operate with integrity.Business response
04/06/2023
Hello- this consumer was granted a one-time courtesy replacement for a machine from 2015 in October of 2022. The machines that was inquired about was well beyond our stated warranty( of 2 years), but we do strive to make our consumers happy with their Fellowes products and experiences. Per company policy, we do not extend warranties on one- time courtesy replacement machines. It is important to note, that while this is our policy, all replacements are tested and certified. With that being said, we cannot say how the replacement was used within the last 6 months as it presumably was working 100% since then given the fact that we were not contacted. Beyond normal troubleshooting for this machine, we have already gone above and beyond by providing a machine replacement for a 7 year old machine.Initial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My onn. MagSafe Compatible Rugged Phone Case for iPhone 13 - Clear broke in to pieces and all I want is ** to replace I will do what ever I got to get to warranty it for me seeing it broke in to pieces and and will file with the attorney generals office if got after this if u dont nothing here and the attorney generals offices dont work I will get my lawyer to deal with itBusiness response
03/21/2023
Hello, We are diligently working through this inquiry with our customer service team and have been in touch with this consumer for several days now. We ask that we are given time to resolve this inquiry internally via our customer service team. We are receiving the same exact request and documentation from two separate people. As soon as we identify the correct contact information, we will be able to remedy this matter. We do stand behind all of our products and have an extensive and detailed warranty document.Customer response
03/21/2023
Complaint: 19616883
I am rejecting this response because:
Sincerely,
*********************************** I dont no y but u better cover my case or elesBusiness response
03/21/2023
Please note that we have already replied to this case. Thank you !Customer response
03/21/2023
Complaint: 19616883
I am rejecting this response because:
Sincerely,
*********************************** stop try to lump me in with my boyfriend roommate and deal with my case sorry I say at my boyfriend a lot more then my own home witch is y I am using his adressInitial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a onn. MagSafe Compatible Rugged Phone Case for iPhone 13 - Clear I want replacement for seeing on 3/15/23 it feel out my hand and case shattered into pieces and dont got it no see the sweep it up and throw it outBusiness response
03/21/2023
Hello,
This case was submitted with the same exact and duplicate information as another. In addition to the receipt being the same, these two consumers shared an address as well. After some additional back and forth with our customer service team, we have shipped one courtesy replacement for the one provided receipt. This replacement item has been shipped and tracking information has been provided to the consumer. On our end, this warranty replacement has been fulfilled and the case is now closed. Should another and different receipt be provided at a later date, we can potentially revisit. We do ask consumers keep broken product as well as submit pictures. Thank you.
Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband bought the shredder at ******* supercenter in ********** and ************* in **** **. He paid $100.00 dollars. We called the company and the lady has been arguing with me and didn't want to replace it she only wanted to do the oil and acted like she didn't care. And the shredder is not working correctly there is a very strange sound when we shred our papers . We don't really put the oil because it will ruin it . We just want our money back. We are recovering from covid. We are on oxygen. We are a disabled couple. We are on social security disability. Resolution, we want our money back or a replacement shredder. Thank you.Initial Complaint
01/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband bought a Fellowes paper shredder from ********************* and ************* in **** **. He paid $ ***** dollars. The shredder doesn't work good and doesn't sound right. And the box was damaged and the shredder didn't cut good. We are recovering from covid. We are on oxygen. We want our money back or a replacement. We are a disabled couple. We are on social security disability. Resolution, we want our money back or a replacement paper .thank you.Business response
01/13/2023
Hello ********,
Thank you for giving us the opportunity to help remedy this situation! We are sorry for the inconvenience. Please contact us directly via phone at ************** so that we are able to coordinate a replacement as soon as possible.
Should calling not be feasible, our team can also be contacted directly via email at ***************************************.
We take our customer satisfaction very seriously and look forward to hearing from you.
Kind regards,
Amanda
Customer response
01/16/2023
Complaint: 18726666
I am rejecting this response because:To:"Better Business Bureau" <**********************************************************************************************>
Sincerely,
*********************************Business response
01/18/2023
Hello, we are more than happy to work with you in order to resolve this matter, but we do need to speak with you directly in order to obtain details about your specific machines and mailing address. We do not currently have access to your information. While you are near your machine, please call us at Fellowes directly. We are reachable via phone at **************. If calling is not an option for you, please contact us via email at ***************************************Initial Complaint
11/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
REGARDING COMPLAINT REF # ******* Will from Fellowes customer Service is refusing to investigate how I keep receiving R-Kive boxes that have glue being dropped on the cardboard. I bought one from Staples that was defective. And then I received a replacement directly from Fellowes, and that was defective also. When I emailed Will from customer service on November 23, 2022, he refused to investigate further. I ask for a serious investigation into my concerns.Business response
12/05/2022
Hello, we have been communicating with ******************* over this matter for nearly 9 months. We would like to note that the set of replacement boxes were sent out post a conversation in June, following an initial communication regarding an offered replacement in March. Even though we did not receive a response for nearly ************************************************ return windows, we did send replacement boxes immediately.From our records, it appears that we only received pictures of the original boxes and that the replacements were thrown out prior to the consumer contacting us. Given the timing of the communication and the inability to provide any documentation of a defect on the replacement box, ******************** was told that we are unable to process a refund. We will be moving forward by alerting our quality team so that a complete quality check can be done on our production line.Customer response
12/06/2022
Complaint: 18458298
I am rejecting this response because: I never asked for a refund. I asked for their company to inspect the quality of their boxes.
Sincerely,
*****************************Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a powershred 7C and it is still under warranty. It is cracked and i need a replacement.I cannot get through to the company - Fellowes. Please help!! ****Business response
10/29/2021
Hello,
We take assisting consumers very seriously and appreciate the opportunity to remedy this matter. We regret that your 7C machines is cracked. Unfortunately, we are unable to locate any records of previous communication or attempts. Please reach out to us directly via email at *********************************** and ****** from our **************** team will respond within 24 business hours. Please note that responses do occur within out normal business hours, 8am - 5pm CST Monday through Friday.
Should email not be an options, our team is also reachable via phone at **************.
We look forward to speaking with you soon and thank you for reaching out.
Customer response
11/01/2021
Complaint: 16063206
I am rejecting this response because:
Sincerely,
*************************Thank you, I just emailed you the email that you provided.
Business response
02/21/2023
In response to the last response from the consumer in this case-We are confused, the customer did not reach out, and as there was not stated rejection reason for us to respond to and we felt as if we provided the consumer with the adequate tools to contact us for a resolution.Please let me know if you need any additional information.Thank you!******Initial Complaint
08/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Fellowes shredder from Coolblue in *******, and the shredder's power button is now broken. The store promised a 2 year repair warranty, which they're not honouring because I now live in *******. I've had the shredder a little over one year, and would like it either repaired (as promised) or replaced.Initial Complaint
07/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased their microban wrist rest and it caused a severe allergic reaction to my inside wrist due to the foam product used. I have a documented allergy to neoprene and this product caused the same issue. There were no warnings on the product packaging saying that use of this product has caused allergic reactions to some users. I had to seek medical attention and was prescribed medication to treat the hives and lesions on my wrist. I wrote to the **mpany, provided medical documentation and receipts and asked them to reimburse my medical fees which was my office visit ** pay and medication. They apologized for my issue but denied my request even though they acknowledge their product caused the reaction. Im asking for $100 to **ver my expenses.
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Customer Complaints Summary
10 total complaints in the last 3 years.
1 complaints closed in the last 12 months.