Customer ReviewsforAdvocate Construction
195 Customer Reviews
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Review from Valerie J
1 star04/29/2024
I would not recommend Advocate Construction. I got a flier in the mail and decided to give them a call because we were in need of new siding for our home. When we met with the **** ******************** he talked about replacing the roof, which we were not intending to pursue at the time. We made it very clear that we were mainly concerned with the siding but that it was ok if the roof needed to be replaced as well. Unfortunately, his focus was on the roof which they eventually were able to get replaced. However, when it came to what we wanted, they literally dropped the ball. It took many, many calls on my part to follow up to see where things were with regard to replacing the siding. I left numerous messages for *** and spoke many times with the main office and expressed my unhappiness with the lack of communication from ***. I did occasionally receive a call from someone else but there was never any follow-up or resolution. After almost 2 years we were under threat of having our insurance cancelled which was made known to both *** and Advocate. Still no follow-up. Due to my personal efforts, the siding claim was finally approved. All information was sent to ******************* on December 23, 2023 because we needed to get the work done by February 2024 to keep our insurance. To this day, April 29, 2024, I never heard a word from ******************* or Advocate Construction. They got the job they wanted and had complete disregard for what we, as the customers, wanted. Their lack of concern, lack of communication and customer service was completely unacceptable. I would never do business with them again!Review from Brandon P
5 stars03/29/2024
It was a pleasure working with ********************************* with Advocate. Helped us through the process!Advocate Construction Response
03/30/2024
*******, thank you for your positive feedback and recommendation! We're so happy to hear that ******** was able to provide you with a 5-star experience. We'll be sure to share this review with him and his team. - ******Review from Todd S
5 stars03/28/2024
We were very pleased with how professional **** was. He truly helped us in all areas such as contacting our insurance and informing them of our problem. He was very helpful in answering all questions and got things rolling as soon as possible. The team of roofers did an efficient job replacing our shingles. Were very pleased with the outcome and I've already recommended Advocate to our neighbor. **********Advocate Construction Response
03/29/2024
****, thank you for this review and for trusting **** and the rest of our Advocate Construction to handle your roof replacement. - *****Review from Dora S
5 stars03/15/2024
I have been working with Advocate Construction for several months now and have had a great experience with not only ***** but the company as a whole. He has relentlessly advocated on my behalf with my insurance company and paid close constant attention to the needs of my home. He has walked me to the whole process step by step. I would definitely recommend this company. 5/5!Advocate Construction Response
03/15/2024
****, thank you for your positive feedback and recommendation! We're so happy to hear that ***** was able to provide you with a 5-star experience. We'll be sure to share this review with him and his team. - *****Review from Dawn M
1 star02/07/2024
****, came to my door at 5:30 pm, it clearly has "No Solicitors" Posted. When I didn't answer the doorbell, **** proceeded to take a latter off his truck and go up on my garage roof. Then walked around back into my fenced yard with a flashlight. What the heck? He then left a flyer with his phone number at my neighbors house, nothing left at my door. What a terrible way to try and get new customers. Would never do business with a company that has such sketchy help.Advocate Construction Response
02/14/2024
Dear **************: Advocate Construction is helping many people in your area after recent storms including one of your neighbors across the street from you. When we work in a neighborhood, we typically knock on the surrounding doors to share our contact information in case anything comes up during the construction and the homeowner wishes to reach us (truck blocking access, loose construction debris blowing into a neighboring yard, etc.) Right after **** knocked on your door, he spoke with your neighbor. Your neighbor expressed an interested in having us inspect his property for potential storm effects. At this point, **** went back to his truck down the street slightly and returned back to the house with his ladder. Unfortunately, when he returned **** made a mistake and inspected your house (not your neighbors). Upon realizing what had happened, **** tried to knock on your door and apologize. As you stated, no one answered. We are sorry for the mistake. We do not perform inspections without the homeowner's permission. Thank you in advance for understanding. As you know, we have a call scheduled for Friday for you to share your experience.Advocate Construction Response
02/21/2024
Hi **************: Thank you for taking the time to talk with me about this experience. As we discussed via phone and email, we apologize that **** inadvertently inspected the wrong home and that this made you feel scared. We never intended to do this and it was a simple mistake of reading the address incorrectly. Thank you again for taking the time to chat with me via phone. Have a great rest of your week.Review from Betsie R
5 stars02/01/2024
Advocate was able to get my roof approved through my insurance timely. They did a nice job on my roof.Advocate Construction Response
02/02/2024
******, thank you for the five-star review, and thank you for allowing Advocate Construction to be the one to handle your Roof replacement. Enjoy that new Roof! - ******Review from Julianne S
5 stars01/30/2024
We used Advocate Construction, specifically working with *************************, starting in June 2023. From day one, ****** and team were excellent to work with. Our project didn't come without some hiccups due to insurance regulations, holdups, etc. but ****** and his team were diligent and worked on our behalf to make sure the job was approved and completed to our satisfaction. ****** was present in our neighborhood, personally overseeing his jobs, for almost 6 months. We never had a problem getting a hold of him and he would stop by frequently just to check in, provide updates, etc. The work itself was stellar and the crew even came back out to adjust a small portion of the roof after it was complete - no questions asked. We would highly recommend ****** and the entire Advocate Construction team!Advocate Construction Response
01/30/2024
********, thank you for your positive feedback and recommendation! We're so happy to hear that ****** was able to provide you with a 5-star experience. We'll be sure to share this review with him and his team. - ******Review from Natalie J
5 stars01/29/2024
We worked with ****** and him and his team were wonderful. Definitely would recommend them and would work with Advocate again.Advocate Construction Response
01/30/2024
*******, thank you for your positive feedback and recommendation! We're so happy to hear that ****** was able to provide you with a 5-star experience. We'll be sure to share this review with him and his team.- ******Review from Chris V
5 stars01/09/2024
Our sales **** ******* was extremely helpful and accommodating. He went out of his way to make sure everything was done to our satisfaction, including working with insurance to make sure we got everything due. I highly recommend Advocate and ******.Advocate Construction Response
01/11/2024
*****, thank you for your positive feedback and recommendation! We're so happy to hear that ****** was able to provide you with a 5-star experience. We'll be sure to share this review with him and his team. - ******Review from Patricia R
5 stars01/07/2024
We would definitely recommend Advocate Construction for roofing, gutters, and siding. The quality of the roof and installation was excellent. The clean-up was thorough. If it weren't for ************************* from Advocate Construction, we would not have a new roof. He worked with our homeowner's insurance. He was truly on top of things. When we had a question, ****** came over to our house. Happy Palatine Homeowners.Advocate Construction Response
01/09/2024
******** thank you for your thoughtful feedback and kind review. We will surely share it with ****** and his team. We're thrilled to hear your project ran smoothly and we appreciate you choosing us for your Roof replacement. - ******
Customer Review Rating
Average of 195 Customer Reviews
Contact Information
827 E North Ave
Glendale Heights, IL 60139-3521
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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