ComplaintsforThe Autobarn Nissan of Evanston

• Initial Complaint

  09/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  2 days after purchasing the vehicle, I was reviewing the car documents and I noticed a $3487 discrepancy ADDED TO the actual listed price of the vehicle.Vehicle Listed Price=32,299 Plus Taxes listed=2223.45 Total= ********* The receipt they provided me shows price of vehicle plus tax=$38,008.45 A discrepancy overage =$3487. The FINANCE Manager had clearly explained to me about the service warranty and the *** coverage (both of which I did accept and purchase). He also explained all other forms and all other fees IN DETAIL.. CONVENIENTLY, HE NEGLECTED TO MENTION ANYTHING ABOUT "ACCESSORIES PACKAGE". None of the online forms, which I also signed included this fee. All other charges were clearly noted. However, there was still an additional $3486 excess which I could not account for.*********** then screenshoted me a picture of a form with an "accessories" charge which UNBEKNOWNST TO ME, I had signed. I had no clue what that meant. I never purchased or asked for any accessories package. I was already charged for the *** coverage and the Warranty.. so why the heck was I charged this "accessories fee" WITH NO EXPLANATION"I even spoke with the General Manager, and requested an explanation. He said only the finance person could provide me the answer. Finance person did call and INSISTED that the salesperson told me about this "Accessories Fee/City Package.I was adamant that ABSOLUTELY NO ONE EVER MENTION OR DISCUSSED THIS $3487 FEE.He then stated this fee is added to every car they sell.I reminded him that he had clearly explained every other fee, including ***, SERVICE warranty, registration, title tax etc.But no one spoke a word on this fee. I was never even given this copy until I inquired and demanded an explanation for the difference in the price. I'm requesting they refund this "accessories fee" which was added to the listed price of the car without disclosure then also taxed without my knowledge. *****************************

  Business response

  09/26/2023

  We are in receipt of the complaint. The complaint is in review with the parties involved.

  Thank you for bringing this matter to are attention and we will respond in kind.

  Respectively.

   

  Customer response

  09/26/2023

   
  Complaint: 20655252
  
  I am rejecting this response because: At this time.the dealer has replied that they will look into the matter. No resolution was offered or provided on their part. I'm awaiting reply of dealership's investigation.and resolution.  Therefore I can not accept the matter as settled. As it has not yet been settled.

  My request is a refund of Accessories Fee that was not discussed with me.

  
  Sincerely,
  
  *****************************

  Business response

  09/28/2023

  There was no discrepancy and the customer received the services she paid for and no refund will be issued. The customer has attempted leverage bad reviews and BBB complaints in order to get refunded for services already performed which we will not be refunding. 

  Customer response

  09/28/2023

   
  Complaint: 20655252
  
  I am rejecting this response because: they refused to give me refund for the hidden accessories fee  of $3484 added to the price of the car. I was victim to the deceptive sales tactic of this unscrupulous finance manager.  My  wish is that  by reading my and other similiar complaints re: this dealership other unsuspecting  customers will be more cautious when purchasing from this dealership. 
   
  Sincerely,
  
  *****************************

  Business response

  10/09/2023

  Our General Manager will respond to this complaint once again.

  Sorry for the delay.

   

   

  Customer response

  10/09/2023

   
  Complaint: 20655252
  
  I am rejecting this response because: The dealership's finance person who did my paper work has refused to answer any of my calls and I have made various complaints to several people in the autobarn nissan. ****** has returned my call to address my compliant. They have refused to refund the $3484 upcharge added the the advertised price of the car. 

  Buyer Beware of Autobarn Nissan. 

  
  Sincerely,
  
  *****************************

  Business response

  10/11/2023

  We understand the customer is rejecting our resolution and is not satisfied but our position remains unchanged in the fact the products were applied and purchased with no ability to refund the customer after taking delivery.

  Customer response

  10/12/2023

   
  Complaint: 20655252
  
  I am rejecting this response because: WHAT WAS THE ACCESSORIES PURCHASED!? ABSOLUTELY NO PRODUCTS WERE PURCHASED OTHER THEN THE **** DEALER AS WELL AS FINANCE MANAGER ARE LIARS,  RUTHLESS THIEVES AND UNETHICAL. THIS IS HOW THEY TAKE ADVANTAGE OF UNSUSPECTING CUSTOMERS.

  BY ADDING ON HIDDEN SURCHARGES TO ADVERTISED PRICE OF THE **** THEY GOT ME FOR $3484

  IF AUDITS OF ALL PREVIOUS CUSTOMER'S ITEMIZED SALES BILL ARE CONDUCTED  YOU WILL FIND ACCESSORIES FEE WITH NO ACCESSORIES PURCHASED.

  REPORT WAS MADE TO ******** ATTORNEY GENERAL'S OFFICE FOR FURTHER INVESTIGATION.

  LET THIS BE A WARNING TO OTHER UNSUSPECTING CUSTOMERS OF AUTOBARN NISSAN.

  *****************************

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 24th 2023 I went to Autobarn for a 2014 ****** Corolla with the **** ***************** with the sticker price of ****** and negotiate it to match the ***** blue book value of ****** being that the car had an accident reported. I walked in with a pre qualification from *********** with a pre approval of $57.000.When I arrived they told me the vehicle was sold as I was leaving they later said they would sell it to me.The reason I am filing this complaint is because I only signed the contract because of the false information I was told.1. I was told I could not negotiate the price to match the ***** blue book value because my loan would not be approved 2. I told them I didn't want the gap insurance, I was told my loan would not be approved without gap insurance and it was was mandatory 3. They lied about it being mandatory to purchase accessories I felt very unsettled and coerced I found out about all the lies after speaking with my *********** agent on Tuesday April 25th, and she told me that 1. gap insurance is not mandatory 2. the accessories are not mandatory 3. negotiating the price of the vehicle is allowed, and is the dealerships discretion, however that does not correlate to whether or not I will be approved for a loan, which is what was used to coerce me into signing the contract. Not once did the representative ask me if I wanted accessories or the gap insurance, and when I asked to have it removed he lied instead *********** put a hold on the payment and said they wouldn't finance the vehicle without me calling to approve the loan. I was told the contract can be redrafted or I didn't have to purchase the vehicle at all.I went to the dealership on April 25th, today, to request they either redraft the contract and meet my resolution request or refund me my downpayment they did not agree to either so I left the keys with them that morning however after receiving legal council I was told go back and pick up the car which I did in the evening.

  Business response

  04/27/2023

  Just received this complaint.

  Will review with the dealership and respond in kind.

  Thank you for bringing the complaint to our attention.

   

   

  Customer response

  04/27/2023

   
  Complaint: 19987957
  
  I am rejecting this response because: The business has not done anything to meet my resolution request
  
  Sincerely,
  
  ***************************

  Business response

  05/01/2023

  The complainant will visit Autobarn Nissan today and we will respond to the complainant issues.

  Sorry for the delay.

   

• Initial Complaint

  01/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I spoke with a financial representative at Autobarn Nissan of Evanston on 1/12/2023 regarding the purchase of my leased 2020 Altima, which matures next month. I was emailed a payoff letter with an inflated MSRP than was on my original contract. Additionally there were several dubious fees attached: a $995.00 processing fee, a $475.00 buyer fee & a $347.26 processing/documents fee. None of these fees were ever explained to me when I signed the lease papers on 2/11/2020. At that time, I was told I would pay $13,915.20 + a $300.00 (purchase option fee) as well as sales tax. When I asked about the fees, I was told they were standard fees. I am a 70yr.old retiree & have been a lifelong Nissan owner. Please help me in this matter. - *****************

  Business response

  01/16/2023

  Thank you for your concerns submitted January 14, 2023 and again January 19 2023. We are looking into your complaint and will try to resolve the issues to the best of our ability.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩