ComplaintsforHelping Hands Maid Services, Inc.
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Complaint Details
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Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Friday, 6/9 services were expected from Helping Hands Cleaning Services of Elmhurst at 10:30am. After arriving two hours late, one of the technicians stole a large amount of cash from my home. She was the only one who had access to the home outside of me and my husband. The money was there before she arrived and I noticed it was gone fifteen min after her departure. When I contacted the owner regarding a resolution (after several attempts) she was extremely unhelpful, unapologetic, and unwilling to help in anyway. She even tried to still charge me for the service. The way ***** handled the situation makes me feel that this behavior is normal as they know no action can be taken by police in situations like these. While feelings arent facts, I hope this post serves as a way for others to speak up of its happen to them or make sure they arent the next victim of this organization.The most concerning part is it wasnt until I filed a police report, is when I discovered this company takes unauthorized photos while inside the home and shares it with various members of the company. I feel extremely violated to know that someone I trusted in my home has taken advantage of me by stealing and taking unauthorized photos in my home. Im spreading awareness as I would hate for anyone to have this happen to them and I could have prevented it.Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Cleaning service on 1/22/22. Was given an estimate of 6-8 hours to clean my entire house. Cleaning service arrives late, did not properly clean the areas that were cleaned and in 8 hours only managed to clean 2 floors of the house (the basement was supposed to be cleaned as well). The cleaners were incredibly slow - it took one hour to clean one bathroom. Areas of the floor had marks indicating the floors were not properly cleaned.When I told the company of my dissatisfaction, they claimed that the cleaners were followed around the entire time which is absolutely false. Nonetheless, they claimed because they were followed around they were uncomfortable and did a bad job. The representative also tried to claim that I previously said they did a good job, which I never said because I was disappointed by the services immediately.They held me hostage on the phone demanding that they needed to charge me something. I was strongarmed into paying $200 for extremely poor services.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.