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Business Profile

Health Products

Vital Proteins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Reviews

This profile includes reviews for Vital Proteins's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.2

    Average of 5 Customer Reviews

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    Review Details

    • Karen E

      Date: 11/28/2024

      Vital Proteins customer service just went down. Yesterday they shipped me an order without contacting me first as they have always done for previous orders. I called them immediately the same day when I saw that they had placed a charge on my CC. Although the item had not been shipped yet, they refused to cancel the order which I told them I did not need and had they notified me 3-5 days in advance I would have had the opportunity to change the order date. All I got from them was excuses. I feel sure that they sent it before Black Friday because last year in November I ordered 3 20oz tubs on Black Friday. I am so disappointed in this company. I cancelled my subscription with them and because of their lack of customer service, they lost a customer. It doesn't appear companies place any value in customer service anymore.

    • divya g

      Date: 07/12/2023

      I signed up to receive a 20oz Vital Protein Collagen every 4 weeks and a vital marine collagen every 6 weeks. I have moved to a different location and am trying to change my new address. I am trying to log in via my password to change the address but they are not letting me. Even the password change request is also not processed with just the message that the email id is not registered. I have tried logging on with the previously confirmed order send to the same email id but to no avail. I'm concerned that my order would be shipped to a my previous state address. I hope this is a reputable company which will not cheat consumers by not allowing them to even change their shipping address. I tried reaching out to their phone service but again no response. This is getting sketchy now.

      Vital Proteins

      Date: 07/14/2023

      Hello *****,

      Thank you for reaching out, happy to help! I just resent you the account activation email which will prompt you to set up a password so that you can get logged into your account. We are so sorry for the frustration with that portal. We are happy to make any adjustments for you from our end. 

      I sent you a follow up email so you can get in touch with us with any questions. Please let us know if there is anything else w can help you with. 

      In health, 

      Team Vital 

    • Tricia S.

      Date: 02/25/2023

      Ordered a **** ounce vital proteins collagen peptides. Received the order and the container was half full. Literally half of the product was not in the bottle. I do have photos should I be able to upload them. Talk about a scam. Then it did not mix in my cool drink. Just clumped, completely, and ruined my drink. Sadly disappointed and feel ripped off.

    • Liza V

      Date: 02/19/2023

      What a disappointment this company turned out to be! I should have come to this site first before beginning a subscription with them. The first couple of orders went great but now they have taken my money, but its been 10 days since my order should have gone out, I have been out of product, ( which I take daily), and after multiple unanswered calls and an email, I was told its sitting in the box ready to be shipped, but he doesnt know when it will go out!!??? !! When I asked to just cancel it ( because I could order it elsewhere and get it sooner), the gentleman said No. Its too late to cancel it. Needless to say I canceled the remaining subscription but am still waiting for the order I paid for 10 days ago.Dont offer a subscription service if you are to inept to handle it properly, or cant put your paying customers first.

    • Kim W

      Date: 11/05/2022

      I just signed up to receive a 20oz Vital Protein Collagen every 6 weeks and already the password I set up to verify my account is not allowing me to access the site. I'm concerned and will continue to speak out if my order is not shipped. I hope this is a reputable company. I will confirm soon!

      Vital Proteins

      Date: 11/07/2022

      Hello ***, Thank you for reaching out! We are so sorry for the complication with getting your account set up. We have just resent you the email you need to get logged in so that you can control your own subscription. If for some reason you are still unable to get into your account please call us at ************** Our business hours are 9:00AM and 5:00PM Central Time, Monday through Friday, except holidays.Thanks,Team Vital

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