30 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from James E
5 stars04/22/2024
I am extremely happy with the outcome of the work being completed in a very timely manner. It turned out excellent. I have been looking for something that work in my situation.Review from Glenn A
5 stars04/09/2024
Extremely satisfied with responsiveness, price and quality of windows and installation. I had two basement windows replaced. They were the original single-pane, aluminum frame inserts when the house was built 40 years ago. WellExperts replaced them with high quality, dual-pane, vinyl frame windows. The estimator did a very thorough job explaining the window options and the process of installation. I agreed to the contract and my job was scheduled for a week later. The installer did a great job; I was impressed with his skill and craftmanship. The job was completed in less than four hours and he left the job site spotless. A true professional. The new window look great, function smoothly, and allow no draft or cold to migrate into my finished basement.Review from Gayle C
5 stars03/29/2024
Excellent, beautiful windows. Installer very experienced and did a beautiful job and cleaned everything up. Highly recommend this product and company.Review from Frank D
5 stars03/27/2024
**** did a wonderful job explaining the process and he assured me that there would not be any suprise up charges or hidden costs. He listened to my basement window needs and then scheduled **** to come out and measure and explianed that I needed just one window well replaced and not all three. It turned out to **** that came out to retreat the metal frame for the window and repalced the basement windows with the exact ones i was quoted. **** is professional with attention to detail. He was not rushed at all and completed the work calmly and quietly. The window cover and the window well technicians were just as p[***** and professional as everyone else I came in contact with. The fron office lady was very nice by making sure I recieved the bills and sending me the receipts. I was very nervous becuase my last contactor who did my kitchen floor was a disaster. ***** assured me that i would not have a negative experience. ***** was correct. Great job Well Experts. As we say in the Navy "Bravo Zulu"Kind regards,*****Review from Eric B
5 stars03/27/2024
Great work in installing a window well cover! Easy booking, on time, ************* who answered all our questions. Would happily use them again.Review from Mike B
5 stars03/26/2024
Wellexperts performed my window installation in my basement window well as promised. The installation is professionally completed, work was performed quickly and there was no mess.Review from Jonathan C
5 stars03/26/2024
Quick Quality Work!! Great Job. Keep up the Good work.Review from Tim S
3 stars03/26/2024
Stated they would clean out debris before install, never did. Stepped on the covering with one foot to test durability and doesnt seem durable enough for 800 pounds as stated. Not ****** impressed. They never even called me to let me know when install was complete, also never received any sort of receipt.
WellExpert Response
04/01/2024
Hi *** - Thanks for your insight. Just to clear this up for future customers, we do sometimes offer a courtesy clean out of leaves and debris but deep cleaning is a fee base service. Our covers are rated to hole up to 850lb of static weight due to our proprietary U-CHANNEL cross supports. Finally we do not call our customer to let them know the work is done instead we show up reliably on the day we schedule and complete the work to our high standards. As far as sending a receipt, it is not necessary because you order confirmation serves as your receipt. We strive to keep our experience simple and easy for our customers. Hope you enjoy your new window well cover and thank for your business.Review from Beny C
5 stars02/26/2024
These people were awesome, very professional, helpful, did an amazing job!Review from Vince C
5 stars02/20/2024
Easy Process, quick and efficient installation, and looks great. Should have done it sooner.
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